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Software Support Helpdesk Jobs (NOW HIRING)

Symbotic

Software Support Engineer

Wilmington, MA

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve ... Support system, software, and network updates, including validation activities to help ensure ...

Symbotic Inc.

Software Support Engineer

Andover, MA · On-site

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs. * Support incident response ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Symbotic

Software Support Engineer

Andover, MA · On-site

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs. * Support incident response ...

CoServe Global Solutions

NJ · On-site

And then help those people find their ideal work opportunity. CoServe's specific focus is IT and ... Our client, a dynamic network management and security software firm supporting global companies in ...

VARGO®

Software Support Specialist

Dublin, OH · On-site

The company focuses on helping clients overcome challenges related to growth, labor constraints ... Role Description The Software Support Specialist is a full-time, on-site role based in Dublin, OH.

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

AutoStore

Software Support Specialist

Denver, CO · On-site

$65K - $90K/yr

That's how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 ... As Software Support Specialist, your role is to provide technical assistance and support to our ...

World Courier

WI · On-site

## Feedyard Software SupportApplylocations: Remote, Texas: Remote, NE: Remote, Kansastime type: Full ... If you want to make a difference at the center of health, come join our innovative company and help ...

Toyota

Onsite Software Support

King Of Prussia, PA · On-site

... to help support the internal operations team with any technical issues. This position will ... Manage all Toyota Automated Logistics Software Solutions tickets from posting to resolution and RCA ...

Vista Group

Software Support Specialist

Los Angeles, CA · On-site +1

$80K - $85K/yr

You'll get to and play a key role in installing, configuring, and supporting software. This fast ... connect, help and collaborate. Shine a Light * We communicate openly, we explain the why, and we ...

Vista Group

Software Support Specialist

Los Angeles, CA · On-site

$80K - $85K/yr

You'll get to and play a key role in installing, configuring, and supporting software. This fast ... connect, help and collaborate. Shine a Light * We communicate openly, we explain the why, and we ...

Socket.dev

Software Support Specialist

Los Angeles, CA · On-site

$80K - $85K/yr

You'll get to and play a key role in installing, configuring, and supporting software. This fast ... connect, help and collaborate. Shine a Light * We communicate openly, we explain the why, and we ...

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $39/hr

Software Support Specialist Reports to: Phone Support Supervisor Department: Service Location: 808 ... Provide customers or internal company groups with help desk, network services, or other information ...

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $40/hr

Software Support Specialist Reports to: Phone Support Supervisor Department: Service Location: 808 ... Provide customers or internal company groups with help desk, network services, or other information ...

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Software Support Helpdesk information

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How much do software support helpdesk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for software support helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Infographic showing various Software Support Helpdesk job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 81% Full Time, 6% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Software Support Engineer

Wilmington, MA

Symbotic
Computer and Computer Peripheral Equipment and Software Wholesalers • 51 - 200 employees
Learn more about Symboticexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Monitor system performance, respond to alerts, and help maintain high system availability and reliability.

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.

  • Troubleshoot and resolve system issues by collaborating with Software, Hardware, Systems, Controls, and Operations teams.

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

184th of 247 rated software companies

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems,optimizesystem performance, and continuously improve reliability and uptime.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. Byleveragingremote diagnostic tools, they troubleshoot andoptimizesystem performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhanceSymbotic'snext-generation microsystems.

Whatyou'lldo

  • Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.

  • Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.

  • Monitor system performance, respond to alerts, and helpmaintainhigh system availability and reliability.

  • Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.

  • Identifyrecurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.

  • Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.

  • Analyze system and incident data toidentifytrends, support troubleshooting, and improve visibility into system performance.

  • Develop andmaintaindashboards, reports, runbooks, technical documentation, and training materials.

  • Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.

  • Incorporate customer and site feedback to helpidentifyproduct, process, and operational improvement opportunities.

  • Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.

  • Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.

  • Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

Whatyou'llneed

  • Bachelor's degree in Engineering,Electrical Engineering,Computer Science, ora relatedtechnical field, or equivalent experience.

  • Minimum2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.

  • Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.

  • Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.

  • Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogixexperiencepreferred.

  • Hands-on experience withelectrical and mechanical troubleshooting, ideally in a robotics or automation setting.

  • Proficiencywith Linux/Unix environments and scripting languages such as Python.

  • Experience using or developing dashboards, reporting tools, or systemmonitoringplatforms; familiarity with Tableau, Power BI, or similar tools preferred.

  • Exposure to databases, data warehouses, or knowledge-based systems preferred.

  • Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.

  • Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.

  • Willingness toparticipatein a 10x7 operational support model(Wednesday through Saturday), including an on-call rotation for escalations and critical issues.

  • Ability toworka hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

  • Up to 10%of travel may berequired. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employeeis responsible forowning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-TS1

#LI-Hybrid

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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