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Software Support Helpdesk Jobs in New York (NOW HIRING)

Software Support Analyst & Help Desk

Paramus, NJ ยท On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Software Support Analyst & Help Desk

Paramus, NJ ยท On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Helpdesk Support Technician

Manhattan, NY ยท On-site

$71K - $83K/yr

The Helpdesk Support Technician is an entry-level technical support position reporting to the ... Provide frontline technical support for desktop hardware, software, and peripherals, including ...

New

Be Seen First

If you enjoy solving problems, training software users, building relationships, and helping businesses succeed, we'd like to meet you. Key Responsibilities * Provide exceptional support to CAVU ERP ...

Customer Support Specialist

New York, NY ยท On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the ... software works, how to use it to solve a problem, and where to find the right help resources.

Deskside Support Technician

New York, NY ยท On-site

$44K - $52K/yr

Handles Deskside support requests/issues escalated from the Help Desk Configure, deploy, and provide support for Windows and Apple hardware/software Configure, deploy, and provide support for ...

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Software Support Helpdesk information

What cities in New York are hiring for Software Support Helpdesk jobs?

Cities in New York with the most Software Support Helpdesk job openings:

Software Support Engineer

Piscataway, NJ โ€ข On-site

Sunbird Software Inc.
Software Developmentย โ€ขย 51 - 200 employees

$50K - $80K/yr

Full-time

Re-posted 21 days ago


Job description

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions. 

Essential duties and responsibilities

  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications

  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested?
Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
 

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