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Software Support Helpdesk Jobs in New York (NOW HIRING)

BravoTech

Field Support Analyst

Manhattan, NY · On-site

In this role, you'll troubleshoot hardware and software issues, support office technology, manage IT tickets, and help ensure seamless day-to-day technology operations. If you enjoy solving technical ...

Banyan Software

Junior Solutions Engineer

New York, NY · Remote

... helping portfolio companies modernize through shared AI expertise and operational discipline ... Another key aspect of this role is client and software support; you will provide service-level ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

Our products are designed to support wellness, sustainability, and better snacking choices-helping ... Troubleshoot and resolve hardware, software, printer, and connectivity issues. * Install, configure ...

Oxman

Senior Software Engineer

New York, NY · On-site

$120K - $150K/yr

Help advance OXMAN's vision of integrating human-made and Nature-grown systems through design technology * Deliver software that supports complex decision-making for architectural, urban, and ...

OXMAN

Senior Software Engineer

New York, NY · On-site +1

$134K - $176K/yr

Help advance OXMAN's vision of integrating human-made and Nature-grown systems through design technology * Deliver software that supports complex decision-making for architectural, urban, and ...

OXMAN

Senior Software Engineer

Manhattan, NY · On-site

$135K - $178K/yr

Help advance OXMAN's vision of integrating human‑made and Nature‑grown systems through design technology. * Deliver software that supports complex decision‑making for architectural, urban, and ...

TransPerfect

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

Support our software lifecycle, to include design, development and testing * Work closely with ... Help maintain code quality, organization, and automation * Testing and evaluating new development ...

TransPerfect

Senior Software Engineer

New York, NY

$134K - $176K/yr

Support our software lifecycle, to include design, development and testing * Work closely with ... Help maintain code quality, organization, and automation * Testing and evaluating new development ...

TransPerfect

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

... code • Support our software lifecycle, to include design, development and testing • Work ... • Help maintain code quality, organization, and automation • Testing and evaluating new ...

TransPerfect

Senior Software Engineer

New York, NY

$134K - $176K/yr

... reliable code Support our software lifecycle, to include design, development and testing Work ... issues Help maintain code quality, organization, and automation Testing and evaluating new ...

TransPerfect

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

... code • Support our software lifecycle, to include design, development and testing • Work ... • Help maintain code quality, organization, and automation • Testing and evaluating new ...

Spring Systems

Technical Support/Help Desk

Valley Stream, NY · On-site

$45K - $55K/yr

HELPFUL SKILLS: - Customer service experience. - Excel, programming, or other analytical experience ... ABOUT US Our company provides technical software (SaaS) and related services to the retail, fashion ...

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Software Support Helpdesk information

What cities in New York are hiring for Software Support Helpdesk jobs?

Cities in New York with the most Software Support Helpdesk job openings:

Helpdesk Services Specialist Tier I

Manhattan, NY • On-site

Empire State
See more jobs at Empire Stateexternal

$65K - $70K/yr

Full-time

Posted 8 days ago

Job description

*Applicants MUST submit a cover letter with resume to be considered.

*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.

*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.


BASIC FUNCTION:

Provide end users with all hardware and software technical support in a timely and courteous manner; while identifying, researching, and resolving computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal), work well under pressure and capable of prioritizing assignments. 

 

WORK PERFORMED:

  • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient matter. 
  • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned.
  • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment.
  • Support end-users with remote access on desktops/laptops and mobile devices across platforms.
  • Knowledgeable in VDI (Virtual Desktop Infrastructure) 
  • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required).
  • Assists end-users in developing working knowledge of systems running on LAN.
  • Prepare SOPs and user instructions as needed.
  • Support end-users with remote access on desktops/laptops and mobile devices across platforms.
  • Ability to train and conduct new-user orientations on both hardware and software as requested.
  • Point person for all mobile and wireless devices including set-up, deployment, and user support.
  • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences.
  • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors.
  • Knowledgeable in VDI and assist end-users in developing working knowledge of all solutions.
  • Ability to train and conduct new-user orientations on both hardware and software.
  • Support all users with remote and mobile/wireless device needs.
  • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences.
  • Coordinate onboarding, offboarding, moves and changes as requested by supervisor.
  • Perform tasks and functions as required by manager and directors. 
  • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment.
  • Occasional travel to the various ESD offices may be required.

 


MINIMUM REQUIREMENTS:

 

 

Education level required (education required for this position): Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail.

 

Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment.

Knowledge required: Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; Microsoft Windows; Mobile Devices, VDI knowledge a plus. Also, all other ESD supported applications.

General Comments: This is an IT helpdesk support position requiring outstanding telephone etiquette; advanced computer skills; and the ability to multi-task and prioritize duties. Individuals for this role must also possess analytical and active listening skills to properly decipher user issues. Customer-friendly attitude.

 

APPROXIMATE HIRING SALARY: $65,000 to $70,000 (w/ comprehensive benefits package)


INQUIRE


Alfred Robinson – Recruiter

 

External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp 


Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration


WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY