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Software Support Helpdesk Jobs in Ontario (NOW HIRING)

EventConnect LLC

Software Support Specialist

London, ON · On-site

About The Role As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of ...

Ellisdon

Senior Software Support Analyst

Mississauga, ON

CA$90K - CA$120K/yr

We are a software development studio of 140+ people, backed by one of Canada's top construction ... Curiosity and a"builder" mindset: if you enjoy creating the structures that help a support team ...

Rival Technologies

Junior Helpdesk Support

Toronto, ON · Hybrid

CA$45K - CA$55K/yr

Respond to and resolve helpdesk tickets for hardware, software, account, connectivity, and basic security issues across Mac and Windows devices. * Support employee onboarding by provisioning accounts ...

PwC

CyberArk Support Engineer

Toronto, ON · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive ... Powered by the latest technology,you'llbe a part of diverse teams helping public and private ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive ... Powered by the latest technology,you'llbe a part of diverse teams helping public and private ...

EcoOnline

Technical Support Analyst

Toronto, ON

We protect people and the planet by helping businesses mitigate risks and create safer, healthier ... In this role, you'll serve as a key liaison between our valued clients and our software products ...

New

Nokia

Embedded Platform Software Developer

Kanata, ON · On-site

At Nokia you will have a positive impact on people's lives and help build the capabilities needed ... Infrastructure to support datapath ASIC embedded micro-controllers/firmware downloads * Real-time ...

Stefanini Group

Deskside Technician I

Windsor, ON · On-site

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Provide hardware/software support services to onsite client including break/fix * Implement virus ...

Stefanini Group

Deskside Technician I

Windsor, ON · On-site

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Provide hardware/software support services to onsite client including break/fix * Implement virus ...

Stefanini Group

Deskside Technician I

Windsor, ON · On-site

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Provide hardware/software support services to onsite client including break/fix * Implement virus ...

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All JobsSoftware Support Helpdesk JobsSoftware Support Helpdesk Jobs in Ontario

Software Support Helpdesk information

What cities in Ontario are hiring for Software Support Helpdesk jobs?

Cities in Ontario with the most Software Support Helpdesk job openings:

Infographic showing various Software Support Helpdesk job openings in Ontario as of July 2026, with employment types broken down into 8% Locum Tenens, 81% Full Time, 8% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Software Support Representative

Toronto, ON • On-site

BIS Safety Software
See more jobs at BIS Safety Softwareexternal

CA$23 - CA$24/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 3 days ago

Key responsibilities

  • Provide technical support to customers via phone and email to resolve inquiries.

  • Troubleshoot software issues and guide customers on best practices for using the BIS Safety Software platform.

  • Document customer inquiries, feature requests, and support interactions to support product improvement.

Job description

 
BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.
 
About the Role
 
As a Software Support Representative, you'll be the first point of contact for our customers, providing exceptional, knowledgeable technical support and helping them get the most out of our software. You'll solve problems, build strong relationships, and create positive experiences that leave a lasting impression. If you're passionate about helping people and enjoy a fast-paced, collaborative environment, this could be the role for you. 
In this role, you'll be expected to:
  • Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
  • Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
  • Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
  • Educate customers on software features and functionality through clear explanations and product guidance.
  • Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement.
  • Test new features and software updates to ensure quality and functionality before release.
  • Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
  • Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
  • Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
  • Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.
 
You might be the right fit if you:
  • Minimum of 2 years of experience delivering exceptional customer service
  • Enjoy helping people and solving problems
  • Possess strong computer skills and the ability to quickly learn new software
  • Possess excellent listening and communication skills
  • Confidently handle complex customer inquiries 
  • Thrive in a fast-paced, dynamic environment
  • Maintain a positive attitude and strong attention to detail
  • Proficiency in Microsoft Word and Excel
Bonus points if you have:
  • Experience as a team lead or supervisor in a previous role
  • Experience in providing technical support for software providers
Compensation and benefits:
  • Employee Stock Ownership Plan (ESOP)
  • Full medical, dental, and vision coverage
  • Life insurance and disability insurance
  • Health spending account
  • Flexible working hours
  • On-the-job training and growth opportunities
  • Free on-site parking
$23 - $24 an hour
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
About BIS:
 
BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we're growing!
 
A few things that make us different: we don't use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you're helping build.
 
How to apply:
 
Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.
 
Job ID #T202607-09CCE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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