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Software Support Engineer Jobs in Atlanta, GA (NOW HIRING)

AbleForce

Application Support Specialist

East Point, GA · On-site

... software problems. - Escalate defects and complex issues to Engineering or DevOps. - Review application logs and other diagnostic information. - Maintain support documentation and knowledge-base ...

Vanderlande Industries

Controls Support Engineer

Marietta, GA · Hybrid

$79K - $102K/yr

Job TitleControls Support Engineer ontrols Support Engineer About Vanderlande Vanderlande is a ... Strong knowledge of Low-Level Controls (LLC), industrial networking systems, and controls software ...

Vanderlande Industries

Controls Support Engineer

Marietta, GA · Hybrid

$79K - $102K/yr

Job TitleControls Support Engineer Controls Support Engineer About Vanderlande Vanderlande is a ... Strong knowledge of Low-Level Controls (LLC), industrial networking systems, and controls software ...

Novelis Corporate HQ

Deskside Engineer

Atlanta, GA · On-site

The ideal candidate will provide hardware/software support services to onsite and remote clients ... engineers for complex problems. Responsibilities * Deliver Deskside Support Services by providing ...

Novelis

Deskside Engineer

Atlanta, GA · Hybrid

The ideal candidate will provide hardware/software support services to onsite and remote clients ... engineers for complex problems. Responsibilities * Deliver Deskside Support Services by providing ...

Novelis Corporate HQ

Deskside Engineer

Atlanta, GA · Hybrid

The ideal candidate will provide hardware/software support services to onsite and remote clients ... engineers for complex problems. Responsibilities * Deliver Deskside Support Services by providing ...

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Showing results 41-60

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Atlanta, GA

Software Support Engineer information

See Atlanta, GA salary details

$38K

$87.2K

$160.1K

How much do software support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for software support engineer in Atlanta, GA is $87,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $120,200.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Atlanta, GA?

The most popular types of Software Support Engineer jobs in Atlanta, GA are:

What are popular job titles related to Software Support Engineer jobs in Atlanta, GA?

For Software Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Software Support Engineer jobs in Atlanta, GA are:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,186 per year, or $41.9 per hour.

Senior Production Support Engineer

Frazier & Deeter

Atlanta, GA • Hybrid

Full-time

Posted 13 days ago

Job description

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!  

We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. 

At Frazier & Deeter, we're committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.  

Job Summary:

At Frazier & Deeter, our technology solutions play a critical role in supporting our people, clients, and continued growth. We are seeking a Senior Production Support Engineer to serve as a technical leader responsible for maintaining the stability, performance, and reliability of internally developed applications, automations, integrations, and AI-enabled solutions. This role combines complex problem-solving, operational excellence, and cross-functional collaboration to ensure our technology ecosystem delivers a seamless experience for users across the firm.

Duties & Responsibilities:

  • Provide front-line senior support for internally built tools, automations, AI-enabled capabilities, integrations, and data workflows.
  • Serve as a technical peer to the development team by reviewing logs, diagnosing issues, identifying root cause, and recommending durable fixes.
  • Create monitoring, alerting, operational runbooks, and support procedures for production applications and automations.
  • Triage user issues, distinguish break-fix support from enhancement requests, and translate recurring issues into requirements for development and business analyst teams.
  • Provide white-glove post-cutover support for newly acquired teams after system migrations.
  • Mentor the junior Production Support Engineer and establish quality standards for the support function.
  • Help protect developer capacity by absorbing support work that the service desk is not positioned to handle.

Education & Experience: 

  • Senior engineer with 5+ years experience in software development, application support, or integration support.
  • Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.
  • Ability to read logs, troubleshoot APIs, diagnose automation issues, and identify root causes across multiple systems.
  • Understanding of AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar enterprise platforms preferred.
  • Familiarity with SDLC, defect triage, monitoring, alerting, support documentation, and production support practices.
  • Strong written communication skills and ability to document technical issues clearly for developers and business users.
  • Ability to operate calmly during post-cutover stabilization and high-pressure support windows.

#LI - hybrid

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