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Software Support Engineer Ii Jobs (NOW HIRING)

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

Minimum of 2 years of software engineering, deployment, or production support experience. * Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

Symbotic

Software Support Engineer

Andover, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

TRUMPF Group

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

GLG

Software Support Engineer

Austin, TX

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

TRUMPF

Software Support Engineer

Farmington, CT

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

CoServe Global Solutions

NJ · On-site

Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

The Software Support Engineer will be a key member of the Technology team, responsible for developing and maintaining web applications and supporting API development. Responsibilities : • Develop ...

ThrottleNet

Be Seen First

Support Engineer II

Saint Louis, MO · On-site

$55K - $70K/yr

Support Engineer II (Hybrid - St. Louis Area) We are seeking a Support Engineer II to join our ... Diagnose and resolve hardware, software, and connectivity issues across a variety of environments

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer II information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Jul 24, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
More about Software Support Engineer II jobs
What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Software Support Engineer II jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

Storage Solutions Inc

Erlanger, KY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Description

Role: Software Support Engineer

Department: Automation

Location: Erlanger, KY

Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you'll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.


OVERALL RESPONSIBILITIES

  • Serve as the first line of support via phone and email for customers      experiencing issues with our Invar Warehouse System (IWS) software.
  • Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
  • Maintain, track, and escalate support tickets as needed to ensure timely resolutions.
  • Monitor customer production environments to identify and proactively address potential issues.
  • Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
  • Set up internal development PCs and test servers to support new implementations.
  • Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.

KNOWLEDGE & SKILLS REQUIREMENTS

  • A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
  • Strong verbal and written communication skills.
  • A working knowledge of SQL (preferred but not required) and experience with Windows environments (required).
  • Experience with C# .NET is a plus.
  • An ability to work both independently and collaboratively in a fast-paced environment

WORK CONDITIONS

  • Travel up to 25% annually (domestic and international)
  •  Participate in the team's ongoing 24/7 support of Invar customers (compensation provided). 

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.


We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.


Additional Benefits

Competitive Salary 

Generous Paid Time Off

Medical, Dental, and Vison Benefits

401K with Company Match

Company HSA Contribution

Professional Growth Opportunities

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