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Software Support Engineer Ii Jobs (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Software Support Engineer - Software & Hardware Systems Minneapolis, MN | Direct Hire | $100,000-$110,000 + Bonus Opportunity Konik is partnering with an innovative engineering and manufacturing ...

New

Amat

Global Software Support Engineer II

Phoenix, AZ

$86K - $119K/yr

... or software failures. 2. Provides customer software support via Software Ticketing system. 3. ... level engineers and detailed product operation. Functional Knowledge * Demonstrates expanded ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

Symbotic

Software Support Engineer

Andover, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

TRUMPF Group

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

Symbotic

Software Support Engineer

Andover, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

GLG

Software Support Engineer

Austin, TX

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

Trumpf

Software Support Engineer

Farmington, CT

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

TRUMPF

Software Support Engineer

Farmington, CT

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

  • Medical

  • Retirement

  • PTO

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to investigate anomalies, defects or issues in products or processes, using structured methodologies ...

Ingenico

Software Support Engineer

Alpharetta, GA · On-site

ABOUT THE ROLE & TEAM The Software Support Engineer is responsible for providing high-quality software technical support to Ingenico customers and partners: Ingenico terminal applications, doing ...

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer II information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Aug 14, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
More about Software Support Engineer II jobs

What job categories do people searching Software Support Engineer Ii jobs look for?

The top searched job categories for Software Support Engineer Ii jobs are:

Software Support Engineer II jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Engineer

Konik

Minneapolis, MN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Software Support Engineer – Software & Hardware Systems

Minneapolis, MN | Direct Hire | $100,000–$110,000 + Bonus Opportunity

Konik is partnering with an innovative engineering and manufacturing company seeking a Technical Support Engineer to provide advanced customer support for complex software and hardware systems used in high-power electronic test equipment. This role combines technical troubleshooting, software debugging, system integration, and customer communication to help resolve complex issues and improve product reliability.

The ideal candidate will have experience supporting technical products, troubleshooting software and hardware issues, and working cross-functionally with engineering teams. This position offers the opportunity to work directly with customers while contributing to software improvements, testing processes, and product development initiatives.

Software Support Engineer – Software & Hardware Systems Responsibilities

  • Provide advanced technical support for customers using complex software and hardware systems.
  • Troubleshoot software, hardware, networking, and system integration issues to minimize customer downtime.
  • Identify, reproduce, and document software defects while partnering with engineering teams on solutions.
  • Develop troubleshooting procedures, test plans, and technical documentation for software updates and product improvements.
  • Integrate and validate software solutions on product hardware platforms.
  • Create and maintain knowledge databases, service documentation, and technical support records.
  • Collaborate with engineering, manufacturing, field service, and customers throughout product testing and support activities.
  • Support field service activities and customer deployments as needed.

Software Support Engineer – Software & Hardware Systems Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or related technical field; equivalent experience considered.
  • 5+ years of relevant technical support, software, hardware, or engineering experience.
  • Experience troubleshooting Windows-based systems, device drivers, network connectivity, and database connections.
  • Strong problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
  • Experience with issue tracking systems such as Jira or Confluence.
  • Strong written and verbal communication skills with the ability to work directly with customers.
  • Ability to manage multiple priorities while working independently and collaboratively.

Preferred Qualifications:

  • Experience supporting highly technical products or industrial equipment.
  • Knowledge of digital electronics and hardware systems.
  • Experience with software testing and validation.
  • Experience with Python, SQL, MODBUS, Ethernet, or communication protocols.
  • Customer-facing technical support or field service experience.

Benefits

  • Discretionary profit-sharing bonus opportunity
  • Health, dental, and vision insurance
  • Health Savings Account (HSA)
  • 401(k) with Roth option
  • Paid time off
  • Life and disability insurance
  • Tuition reimbursement

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Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.

Konik has been creating impactful relationships between technical talent and employers for more than 50 years.

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