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Software Support Engineer Ii Jobs (NOW HIRING)

MiniMed

Sr. Software Support Engineer

Los Angeles, CA · Hybrid

$132K - $137K/yr

... 2 days/week. Salary range: $132,912.00 - $137,912.00 Job Requirements: Requires a Bachelors' Degree or foreign equivalent in Electronics, Electrical, Software, or Computer Engineering or related ...

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

VT MAK

Software Support Engineer - Distributed 3D Simulation Cambridge, MA MAK Technologies is currently ... The job requires occasional (two to three weeks) travel a year to customer sites or conferences.

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

ISI Enterprises

Support Engineer II

Herndon, VA · On-site

$85K - $95K/yr

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

ASM

Senior Engineer, Software Support

Phoenix, AZ · On-site

$121K - $160K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering ... Experience working with two or more of the following is preferred: software for machine control ...

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Software Support Engineer II information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Sep 10, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

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What are popular job titles related to Software Support Engineer Ii jobs?

For Software Support Engineer Ii jobs, the most frequently searched job titles are:

Software Support Engineer II jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Engineer - Technical Services

Tulsa, OK • On-site

Enovation Controls
Electrical Equipment, Appliance, and Component Manufacturing • 501 - 1,000 employees
Learn more about Enovation Controlsexternal

Full-time

Re-posted 11 days ago

Job description

Job Type
Full-time
Description
Tulsa, OK (Onsite)
About Us
Enovation Controls specializes in complex projects, offering unparalleled expertise and innovative solutions. As a turnkey provider, we are dedicated to delivering game-changing technology and exceeding expectations. Our commitment to excellence is embedded in our core values, and we seek individuals who resonate with our values and thrive in our dynamic environment.
Culture
Enovation Controls has built a company and culture by living out our core values. We are looking for hungry, humble, and smart people who will embrace our core values and thrive in a fun and rewarding culture. Enovation Controls is a learning organization that conquers complexity with high expectations and performance. The company's teams are multi-disciplined and offer a wide variety of experiences. With diverse teams and a focus on high-performance standards, Great Place to Work has honored Enovation Controls as one of the Best Workplaces in Manufacturing & Production for six consecutive years.
Job Summary
Enovation Controls is seeking a Software Support Engineer. Join our Technical Services Team to leverage your software skills and enable our customers success by providing code development and application support. Our products are found in a variety of markets including electric vehicles, off highway industrial equipment, stationary engine applications, off-road powersport vehicles, wakeboard boats, motorcycles, and many more.
Key Job Responsibilities
  • Create and document example code and fully functional applications using a variety of IDE's and languages to support our display and controller platforms.
  • Demonstrate integrating third party embedded UI/UX frameworks like Qt and Crank Storyboard with our platform.
  • Develop expertise in Enovation Controls software and hardware platforms to assist customers develop applications using our products.
  • Ensure that customers are successful using Enovation Controls software and hardware by providing an excellent level of customer support and developing instructional content.
  • Participate in analysis of customer issues and feature requests working closely with engineering teams to develop backlogs and bring resolution.

Requirements
Required Experience and Skills
  • Bachelor's degree in CS, Engineering, or related technical field of study.
  • Proficient in one or more programming languages, C#, C++ in an embedded environment.
  • Proficient in Visual Studio, VS Code, or similar IDE's.
  • Ability to learn new technologies, software languages, and IDEs through self-directed means.
  • Skilled in diagnosing software or hardware problems using sound debugging and troubleshooting techniques.
  • Effective in communicating technical subjects in an easy to consume instructional manner.
  • Self-directed, able to scope and complete projects with limited direction either in a team environment or working independently.

Preferred Experience and Skills
  • Two years of industry experience developing code for embedded applications.
  • Practical knowledge of networks and protocols CAN, J1939, Ethernet, or MODBUS.
  • Familiar with other languages and OS - HTML V, Python, Nodejs, Codesys, Linux, QNX.
  • Experience with electronic devices, circuits, and sensors.
  • Familiar with AI models and agents.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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