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Software Support Engineer Ii Jobs (NOW HIRING)

TicketManager

Software Support Engineer

Calabasas, CA · On-site

The Software Support Engineer will be a key member of the Technology team, responsible for developing and maintaining web applications and supporting API development. Responsibilities : • Develop ...

ThrottleNet

Be Seen First

Support Engineer II

Saint Louis, MO · On-site

$55K - $70K/yr

Support Engineer II (Hybrid - St. Louis Area) We are seeking a Support Engineer II to join our ... Diagnose and resolve hardware, software, and connectivity issues across a variety of environments

EV

Regional Software Support Engineer

Tempe, AZ · On-site

EV is seeking a Regional Software Support Engineer primarily responsible for providing software-specific support to the regional customer support team in North America. The role involves onsite and ...

ASM

Senior Engineer, Software Support

Phoenix, AZ · On-site

$121K - $160K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering ... Experience working with two or more of the following is preferred: software for machine control ...

ORS Partners

Support Engineer II

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support ...

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

Conduent, Inc.

App Dev & Support Engineer II

GA · Remote

App Dev & Support Engineer II Position Summary: A market-leading disease surveillance and outbreak ... You will provide technical software assistance directly for our clients, participate and/or lead ...

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer II information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Jul 24, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
More about Software Support Engineer II jobs
What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Software Support Engineer II jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

TicketManager

Calabasas, CA • On-site

Full-time

Posted 28 days ago

Job description

Job Summary:
TicketManager is an enterprise platform that helps companies manage live event tickets and hospitality. The Software Support Engineer will be a key member of the Technology team, responsible for developing and maintaining web applications and supporting API development.
Responsibilities:
• Develop and maintain web-based application on AWS, using Node.js, PHP, and Java
• REST API development on our External and Internal APIs
• Respond to requests and questions about how our application works, including verification and debugging for features and functionality.
• Work through the entire web application development life cycle right from requirements to delivery and post launch support
• Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns
• Keep abreast of new trends and best practices in web development
• Need to work in office; be available during regular hours as well as off-hours availability depending on project needs
Qualifications:
Required:
• Bachelor's Degree Required
• 3+ years of frontend and backend application development experience
• In depth knowledge of Node.js
• Advanced experience with MySQL or similar relational databases
• Hands-on experience using Git, Github, or other similar source code version control systems
• An understanding of JavaScript fundamentals including DOM manipulation
• Creative and efficient problem solver
• Excellent interpersonal, organizational, verbal, and written communication skills with the ability to explain complex technical topics to management and non-technical audiences
Preferred:
• MS in Computer Science Engineering, MIS or relevant field
• Hands-on experience with SQL schema design, and Design Patterns desirable
• Experience with AWS, GCP, or Azure
• Experience using GenAI tools such as Cursor, Copilot for coding and writing test code.
• Preferred knowledge of Angular
• Preferred knowledge of Elasticsearch/OpenSearch
• Preferred knowledge of Single-page Application patterns and techniques
• Experience with Object-oriented PHP with Symfony or similar PHP Frameworks
• Experience with Salesforce(.com) Development, Java
Company:
TicketManager is Where Tickets Mean Business. Founded in 2007, the company is headquartered in Calabasas, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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