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Software Support Engineer Ii Jobs (NOW HIRING)

Symbotic

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

Minimum of 2 years of software engineering, deployment, or production support experience. * Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

Minimum of 2 years of software engineering, deployment, or production support experience. * Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

TRUMPF Group

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

GLG

Software Support Engineer

Austin, TX

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

TRUMPF

Software Support Engineer

Farmington, CT

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

CoServe Global Solutions

NJ

Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

The Software Support Engineer will be a key member of the Technology team, responsible for developing and maintaining web applications and supporting API development. Responsibilities : • Develop ...

ThrottleNet

Be Seen First

Support Engineer II

Saint Louis, MO · On-site

$55K - $70K/yr

Support Engineer II (Hybrid - St. Louis Area) We are seeking a Support Engineer II to join our ... Diagnose and resolve hardware, software, and connectivity issues across a variety of environments

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer Ii information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Jul 22, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
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What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

Vicon Industries

Hauppauge, NY

Full-time

Posted 28 days ago

Job description

At Vicon, we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving the security and monitoring needs of some of the most important institutions in America, our exactness and ability to execute are pivotal to our core organizational mission. Our mission is to build the best video security solutions to create a safer and smarter world.

Vicon is looking for a Software Support Engineer to join our team. Software Support Engineers support our engineering organization with customer field issues by debugging problems and creating and deploying code patches.  This developer would work as part of Vicon’s product development team.  

Responsibilities:

  • Work with Vicon's software development teams across the globe on the development of Vicon's products.
  • Help Tech Support in identifying and resolving field issues.
  • Diagnose and debug major issues in our customer's environments.
  • Create and deploy code patches to resolve customer problems.
  • Configure and troubleshoot third party integrations with our product.
  • Work with the development team to define add features for troubleshooting and observability.
  • Ensure all products are built and released with an appropriate level of quality.

Qualifications

  • Bachelor's degree in computer science or computer engineering, or at least 3 years of software development experience.
  • Hands-on development experience knowledge of the product life cycle.
  • Excellent code writing skills, and a commitment to writing high quality code.
  • In-depth knowledge of .NET technologies with its basics
  • Experience in performing third party integrations.
  • Knowledge of network, client side and open source
  • Experience in software architecture and design principles
  • Exposure to TFS, GitHub and Advance Installer is an added advantage.
  • Exposure of using 3rdparty tools like, postman, fiddler, Wireshark, etc.
  • Ability to revise, update, refactor and debug code
  • Experience in running SQL queries and working on SQL Database. Knowledge of best practices when dealing with relational databases
  • Capable of troubleshooting common database issues
  • Excellent analytical and problem-solving skills.
  • Positive attitude and a team-first orientation.
  • Commitment to delivering quality products and services to customers.
  • Must be local to Hauppauge, NY

Apply