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Software Support Engineer Ii Jobs (NOW HIRING)

PCMI LLC

Software Support Engineer

Park Ridge, IL · On-site

$65K - $75K/yr

What You'll Do As a Software Support Engineer, you will support IT Service Management. The role ... Bachelor's degree in Computer Science or related field or equivalent work experience. * 2+ years of ...

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Dematic

Software Support Engineer

Plano, TX · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Dematic

Software Support Engineer

Atlanta, GA · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Dematic

Software Support Engineer

Grand Rapids, MI · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Kiongroup

Software Support Engineer

Plano, TX

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

New

Dematic

Software Support Engineer

Salt Lake City, UT · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Kiongroup

Software Support Engineer

Wauwatosa, WI

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

New

Kiongroup

Software Support Engineer

Salt Lake City, UT

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

New

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

New

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

New

Kiongroup

Software Support Engineer

Grand Rapids, MI

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

New

TicketManager

Software Support Engineer

Calabasas, CA · On-site

$80K/yr

As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal ...

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Software Support Engineer Ii information

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$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Jun 5, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

More about Software Support Engineer Ii jobs
What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 6% Part Time, 22% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

Redolent, Inc

Bentonville, AR • On-site

Other

Posted 28 days ago

Job description


One of our direct client is urgently looking for a Software Support Engineer @ Bentonville AR
TITLE:Software Support Engineer
LOCATION:Bentonville, AR
Duration: 6 to 12+ Months
Rate: DOE
Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Minimum Qualifications :
Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering or related field.
Skills required: Must have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra., Kafka,
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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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