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Software Support Engineer Ii Jobs (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN · On-site

Software Support Engineer - Software & Hardware Systems Minneapolis, MN | Direct Hire | $100,000-$110,000 + Bonus Opportunity Konik is partnering with an innovative engineering and manufacturing ...

Knapp Inc

Software Support Engineer

Kennesaw, GA · On-site

$70 - $90/hr

Software Support Engineer Full Time Operations Kennesaw, GA, US 2 days ago Requisition ID: 2055 WHO WE ARE KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of ...

Sunbird Software Inc.

NJ · On-site

$65 - $90/hr

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions. Essential duties and responsibilities * Trouble shoot field issues to reproduce ...

KNAPP

Software Support Engineer

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Software Support Engineer provides customer-facing software support for ... WHAT YOU WILL GET * 2 remote days per week when in office * Half day Fridays when in office * A ...

Kardex

Software Support Engineer

Cincinnati, OH · On-site

Your tasks The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX ...

Kiongroup

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Salt Lake City, UT · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Symbotic

Software Support Engineer

Andover, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

Enovation Controls

Software Support Engineer

Tulsa, OK · On-site

... support and developing instructional content as well as providing software engineering with ... Minimum of two years of industry experience developing code for embedded applications. * Proficient ...

US Bank

Software Support Engineer

Charlotte, NC · On-site

Serve as the technical escalation point for complex production incidents escalated by Tier 2 ... Collaborate with Engineering, Infrastructure, Product, and Support teams to resolve software ...

US Bank

Software Support Engineer

Atlanta, GA · On-site

Serve as the technical escalation point for complex production incidents escalated by Tier 2 ... Collaborate with Engineering, Infrastructure, Product, and Support teams to resolve software ...

US Bank

Software Support Engineer

Hopkins, MN · On-site

Serve as the technical escalation point for complex production incidents escalated by Tier 2 ... Collaborate with Engineering, Infrastructure, Product, and Support teams to resolve software ...

Symbotic

Software Support Engineer

Wilmington, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...

Kavaliro

Software Support Engineer

Orlando, FL · On-site

$80K - $90K/yr

We are seeking an experienced Software Support Engineer who enjoys solving complex technical issues, supporting enterprise applications, and building strong relationships with end users. This role is ...

McKesson

Software Support Engineer

This position supports the Provider Solutions activities in Ophthalmology, and it supports two applications: RetinaPurchasing and RetinaInventory. If you are a motivated and skilled software engineer ...

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer Ii information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

More about Software Support Engineer Ii jobs

What job categories do people searching Software Support Engineer Ii jobs look for?

The top searched job categories for Software Support Engineer Ii jobs are:

Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Engineer

Rise Technical

Greensboro, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Software Support Engineer (SQL)


$90,000 + Training + 401(k) + Medical + Dental + Vision + PTO + Excellent Company Benefits


Greensboro, NC (Commutable from High Point, Winston-Salem, Kernersville, Burlington, Thomasville, Archdale, Jamestown, Asheboro, Graham, Reidsville)


Are you a Software or Application Support Engineer who uses SQL day to day, looking for a role where you own the systems on site, are trusted to make the call yourself, and have a clear route up to Senior?


On offer is a newly created position where you are the technical presence for business-critical applications at a US site, working into a management structure based in the UK. That means genuine day-to-day autonomy over how you work and how you fix things, with an established IT team behind you whenever you want a second opinion. There is a defined step up into a Senior position, and specialist routes available beyond that for anyone who wants to develop in a particular direction.


This company operates at the leading edge of advanced semiconductor technology, supplying materials into wireless, photonics, aerospace and defense programs worldwide. They run multiple sites internationally, hold long-standing relationships with some of the biggest names in the sector, and continue to win significant new customer programs. This role has been created directly off the back of one of them.


In the role you will diagnose and resolve incidents across manufacturing and business systems, writing SQL day to day to interrogate data and get to genuine root cause rather than applying workarounds. You will manage bugs and service requests through to resolution, work directly with external software suppliers, and analyze recurring problems to design out the issues that keep coming back. You will be the person users on site come to, so this is as much about looking after people as it is about the systems. You will also take a lead role supporting a major new customer project as it comes online.


This role would suit a Software Support Engineer or Application Support Analyst with strong SQL, looking for autonomy, a clear route up to Senior, and a long-term home with a global manufacturer.


The Role:

  • Diagnosing and resolving incidents across MES, ERP and bespoke business-critical applications
  • Using SQL daily for application support, investigation and root cause analysis
  • Autonomy to run things your own way on site, with an established UK team behind you for support
  • Clear progression to a Senior position, with specialist routes available beyond that
  • Newly created site-based position supporting a major new customer program


The Candidate:

  • Three years or more in a technical, application or software support role
  • Strong hands-on SQL, used daily to investigate and resolve application issues
  • Experience of MES, ERP (ideally Microsoft Dynamics NAV) or issue tracking such as JIRA is advantageous
  • Stable career history and looking for a long-term move


Reference Number: 277570


KEYWORDS: Software Support Engineer, Application Support Engineer, Application Support Analyst, IT Support Engineer, Technical Support Engineer, Software Engineer, Service Desk Engineer, 2nd Line Support, 3rd Line Support, SQL, T-SQL, SQL Server, Database Support, MES, Manufacturing Execution System, ERP, Microsoft Dynamics NAV, Navision, Business Central, JIRA, Incident Management, Problem Management, Change Management, Root Cause Analysis, ITIL, PowerShell, Scripting, Helpdesk, Semiconductor, Manufacturing, Greensboro, High Point, Winston-Salem, North Carolina

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