Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description ... Assists in providing guidance to small groups of two to three engineers, including offshore ...
Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description ... Assists in providing guidance to small groups of two to three engineers, including offshore ...
Software Support Engineer LOCATION:Bentonville, AR Duration: 6 to 12+ Months Rate: DOE Duties ... Assists in providing guidance to small groups of two to three engineers, including offshore ...
Software Support Engineer LOCATION:Bentonville, AR Duration: 6 to 12+ Months Rate: DOE Duties ... Assists in providing guidance to small groups of two to three engineers, including offshore ...
Software Support Engineer LOCATION:Bentonville, AR Duration: 6 to 12+ Months Rate: DOE Duties ... Assists in providing guidance to small groups of two to three engineers, including offshore ...
Software Support Engineer LOCATION:Bentonville, AR Duration: 6 to 12+ Months Rate: DOE Duties ... Assists in providing guidance to small groups of two to three engineers, including offshore ...
Description Role: Software Support Engineer Department: Automation Location: Erlanger, KY Are you looking for a role where you can combine technical problem-solving with customer-facing ...
Description Role: Software Support Engineer Department: Automation Location: Erlanger, KY Are you looking for a role where you can combine technical problem-solving with customer-facing ...
Software Support Engineers support our engineering organization with customer field issues by debugging problems and creating and deploying code patches. This developer would work as part of Vicon ...
Software Support Engineers support our engineering organization with customer field issues by debugging problems and creating and deploying code patches. This developer would work as part of Vicon ...
Software Support Engineer
Plano, TX · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Plano, TX · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Atlanta, GA · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Atlanta, GA · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Salt Lake City, UT · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Salt Lake City, UT · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Atlanta, GA · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Atlanta, GA · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Description Role: Software Support Engineer Department: Automation Location: Erlanger, KY Are you looking for a role where you can combine technical problem-solving with customer-facing ...
Description Role: Software Support Engineer Department: Automation Location: Erlanger, KY Are you looking for a role where you can combine technical problem-solving with customer-facing ...
Software Support Engineer
Wauwatosa, WI · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Wauwatosa, WI · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Wauwatosa, WI · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Wauwatosa, WI · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Wilmington, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...
Software Support Engineer
Wilmington, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...
Software Support Engineer Manager
Atlanta, GA · On-site
Software Support Engineer Manager Our client is a powerhouse quietly transforming how banks and ... Proven Experience: * 2-3 years of direct people management experience; experience in service ...
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Software Support Engineer Manager
Atlanta, GA · On-site
Software Support Engineer Manager Our client is a powerhouse quietly transforming how banks and ... Proven Experience: * 2-3 years of direct people management experience; experience in service ...
Software Support Engineer
Salt Lake City, UT · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Salt Lake City, UT · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Grand Rapids, MI · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
Software Support Engineer
Grand Rapids, MI · On-site
$65K - $140K/yr
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on ...
Software Support Engineer
Wilmington, MA · Hybrid
$82K - $113K/yr
Minimum of 2 years of software engineering, deployment, or production support experience. * Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps ...
Software Support Engineer
Wilmington, MA · Hybrid
$82K - $113K/yr
Minimum of 2 years of software engineering, deployment, or production support experience. * Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps ...
Software Support Engineer
Farmington, CT · On-site
Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...
Software Support Engineer
Farmington, CT · On-site
Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...
... support and developing instructional content as well as providing software engineering with ... Minimum of two years of industry experience developing code for embedded applications. * Proficient ...
... support and developing instructional content as well as providing software engineering with ... Minimum of two years of industry experience developing code for embedded applications. * Proficient ...
Software Support Engineer Ii information
See salary details
$39.5K - $51K
17% of jobs
$54.5K is the 25th percentile. Wages below this are outliers.
$51K - $62.6K
28% of jobs
The median wage is $70.8K / yr.
$62.6K - $74.1K
7% of jobs
$74.1K - $85.7K
7% of jobs
$85.7K - $97.2K
4% of jobs
$97.2K - $108.8K
7% of jobs
$116.5K is the 75th percentile. Wages above this are outliers.
$108.8K - $120.3K
6% of jobs
$120.3K - $131.9K
6% of jobs
$131.9K - $143.4K
5% of jobs
$143.4K - $155K
6% of jobs
$155K - $166.5K
5% of jobs
$39.5K
$90.7K
$166.5K
How much do software support engineer ii jobs pay per year?
As of Jun 29, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.
What is the difference between Software Support Engineer II vs Software Support Engineer I?
| Aspect | Software Support Engineer II | Software Support Engineer I |
|---|---|---|
| Required Credentials | Bachelor's degree in CS or related field; some certifications preferred | Bachelor's degree in CS or related field; entry-level certifications acceptable |
| Work Environment | Customer support, troubleshooting, and technical issue resolution | Assists with basic support tasks, escalates complex issues |
| Employer & Industry Usage | Tech companies, software providers, IT support teams | Similar environments, often within same organizations |
| Common Search & Comparison Intent | Understanding role differences, career progression | Entry-level support roles, skill development |
The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.
What does a Software Support Engineer II do?
A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.
What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?
To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.
What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?
Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
More about Software Support Engineer Ii jobs
What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Job description
One of our direct client is urgently looking for a Software Support Engineer @ Bentonville AR
TITLE: Software Support Engineer
LOCATION:Bentonville AR
Duration: 6 to 12+ Months
Rate: DOE
Description:
Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Minimum Qualifications :
Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering or related field.
Skills required: Must have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra., Kafka,
TITLE: Software Support Engineer
LOCATION:Bentonville AR
Duration: 6 to 12+ Months
Rate: DOE
Description:
Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Minimum Qualifications :
Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering or related field.
Skills required: Must have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra., Kafka,
About Redolent
Sourced by ZipRecruiter
Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
San Jose, CA, US
Year founded
2008