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Software Support Engineer Ii Jobs (NOW HIRING)

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

VT MAK

$85 - $120/hr

Software Support Engineer - Distributed 3D Simulation Cambridge, MA MAK Technologies is currently ... The job requires occasional (two to three weeks) travel a year to customer sites or conferences.

New

MiniMed

Sr. Software Support Engineer

Los Angeles, CA · Hybrid

$132K - $137K/yr

... 2 days/week. Salary range: $132,912.00 - $137,912.00 Job Requirements: Requires a Bachelors' Degree or foreign equivalent in Electronics, Electrical, Software, or Computer Engineering or related ...

Fujifilm

Principal National Support Engineer II

As needed, training is to be provided by the Principal National Support Engineer II to the various technical (in some cases) non-technical areas on new software/product releases. The Principal ...

Path Forward IT

Support Engineer II

Cincinnati, OH · On-site

Support Engineer II Location: Remote About the Role: Path Forward IT is seeking a Support Engineer ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

Path Forward IT

Support Engineer II

Support Engineer II Location: Remote About the Role: Path Forward IT is seeking a Support Engineer ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

Amat

Global Software Support Engineer I

Austin, TX · On-site

$70K - $95K/yr

... 2. Provides customer software support via Software Ticketing system. 3. Provides assistance in ... engineers. Aligns and delivers in line with group objectives. 4. Demonstrates beginner level ...

Socket.dev

Global Software Support Engineer I

Austin, TX · On-site

$70 - $96/hr

... some supervision. * 2. Provides customer software support via Software Ticketing system. * 3. ... engineers. Aligns and delivers in line with group objectives. * 4. Demonstrates beginner level ...

New

ISI Enterprises

Support Engineer II

Herndon, VA · On-site

$85 - $95/hr

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer Ii information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

More about Software Support Engineer Ii jobs

What job categories do people searching Software Support Engineer Ii jobs look for?

The top searched job categories for Software Support Engineer Ii jobs are:

Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Desktop Support Engineer

Procom Consultants Group

West Bridgewater, MA

Contractor

Re-posted 11 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in West Bridgewater, MA

Desktop Support Engineer Job Details

3-5 years industry hardware and software experience with Dell, HP and Lenovo laptops and desktops 1-2 years' experience with local and network printers including HP and Xerox Software Support experience with Microsoft: o Windows OS 7/8/10 o Windows Office Suite, Visio, Project, Exchange (Mail) Software Support experience with Adobe, Java and others Excellent communication skills - both written and verbal Excellent diagnostic and troubleshooting skills Familiar with Conference Room hardware - projector and white board Familiar with patching and resolving network issues, mapping network printers One industry certification is requested (A+, Net+, MCP)

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

4+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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