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Software Support Engineer Ii Jobs (NOW HIRING)

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments ...

TEKsystems

Support Engineer II

Boston, MA

$30 - $33/hr

Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and ... Basic qualifications * 2+ years of experience supporting Windows, Mac and/or Linux Operating ...

New

ASM

Supervisor Engineer, Software Support

Phoenix, AZ · On-site

Supervisor Engineer (team lead), Software Support At ASM, our Software Engineering teams works on ... Experience working with two or more of the following is preferred: software for machine control ...

Acrisure

Software Engineer II

Grand Rapids, MI

$93K - $128K/yr

Software Engineer II Grand Rapids, MI / Uniondale, NY/ Austin, TX / Atlanta, GA (Onsite 4 days per ... Bringing cutting-edge technology and top-tier human support together, we connect clients with ...

Acrisure

Software Engineer II

Uniondale, NY · On-site

$101K - $138K/yr

Software Engineer II Grand Rapids, MI / Uniondale, NY/ Austin, TX / Atlanta, GA (Onsite 4 days per ... Bringing cutting-edge technology and top-tier human support together, we connect clients with ...

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Software Support Engineer Ii information

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$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Aug 15, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
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Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Level III Software Support Engineer

First American Bank

Elk Grove Village, IL • On-site

$100K - $120K/yr

Full-time

Re-posted 3 days ago

Job description


First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $8+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.
This position is responsible for handling second level support calls as well as maintaining Active Directory users and installing software and updates in a Citrix virtual server environment. In addition, this position performs troubleshooting, diagnostics, research, maintains support documentation, licensing and true-ups and requires excellent communication skills.
DUTIES & RESPONSIBILITIES:
  • Perform problem determination and resolution on software and hardware.
  • Troubleshoot network, Windows, and application software.
  • Maintain Active Directory user groups for default printers, location changes, department changes, etc.
  • Create and administer print servers, objects, and drivers for both inside and outside of the Citrix environment.
  • Develop and demonstrate an understanding of the usage of core software products.
  • Install, configure, update, and support software applications used by the Bank.
  • Consult with users to determine software specifications as it relates to maintenance and delivery of new and existing software features and functionality.
  • Evaluate and identify software to improve and enhance end user tasks and functions.
  • Participate in identification and updating of corporate software policies and procedures.
  • Develop and maintain software procedural support documentation.
  • Perform installation and upgrades of new and existing software for client server applications.
  • Perform Citrix Management Console functions.
  • Shadow users within Citrix to expedite problem determination and resolution.
  • Develop, document, test and maintain software scripts used for various hardware and software applications within the Citrix environment.
  • Troubleshoot application issues within Citrix in addition to server application issues.
  • Lead and manage projects within the Software Support area.
  • Provides project lifecycle support including planning, implementation, documentation, leading meetings, change control, and end user post-project evaluation.
  • Perform SQL Database administration, including installation and configuration of multiple SQL Server versions, as well as creation of database objects per project request.
  • Proactively upgrade both operating systems and applications based on business or supportability requirements.
  • Manage DVR administration and support for company-wide digital recording units.
  • Re-mediate and administer anti-virus scan solution. Administer and create Citrix guest servers using virtual server management systems.
  • Interact with vendors for new products, implementations, support/maintenance, licensing, and requests for product enhancements.
  • Participate in ongoing patch/remediation activities.
  • Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS:
  • College degree in Computer Science or equivalent preferred. MCSE certification a plus.
  • Minimum six years of experience with Windows, PC and Server problem determination & resolution, configurations, upgrades, and minor software repairs on computers.
  • Demonstrated proficiency in troubleshooting, root-cause analysis, application installation and implementing large components for enterprise projects.
  • Proficient knowledge of Microsoft Office products and applicable databases.
  • Significant experience with cloud applications such as M365 and of platform as a service such as Azure.
  • Previous work experience on multiple large scale projects in a fast paced environment.
  • Banking or Financial Services experience is a plus.
  • Ability to relay technical information to both technical and non-technical personnel.
  • Strong written/verbal communication skills, critical thinking and problem solving or troubleshooting skills.
  • Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
  • Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
  • Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
  • Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
  • Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
  • Extensive PC/Server skills including currently supported MS Windows operating systems, and M365.
  • Strong familiarity with Active Directory, Group Policy administration and System Center is preferred.
  • A basic understanding of current Citrix environments.
  • Ability to install software applications and upgrades.
  • Strong documentation skills.
  • Occasional travel to other First American Bank locations to assist other branches, Bank functions, and training facilities required.
  • Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
  • Saturday support rotation based upon department schedule. On call and after hours support is required.
  • Punctuality is required to maintain First American Bank's customer service standards.

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