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Software Support Engineer Ii Jobs (NOW HIRING)

Skynet Innovations

Support Engineer II

Cincinnati, OH · On-site

Support Engineer II Company: LayerCake Technologies Location: Cincinnati, OH About the Role ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

HID Global

Technical Support Engineer II

Austin, TX · On-site

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ... As our Technical Support Engineer II, you'll support HID's successby: * Resolving assigned HID ...

ASSA ABLOY

Technical Support Engineer II

Austin, TX · On-site

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ... As our Technical Support Engineer II, you'll support HID's success by: * Resolving assigned HID ...

Medtronic

Software Engineer II

North Haven, CT · On-site

... support. Responsibilities : • Develop software applications and tools for field service ... engineering or computer science • 2+ years of experience or advanced degrees with 0+ years of ...

Rocket Software

Technical Support Engineer II

Austin, TX · Remote

$57K - $77K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and ...

Rocket Software

Technical Support Engineer II

Honolulu, HI · Remote

$57K - $77K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and ...

Rocket Software

Technical Support Engineer II

Phoenix, AZ · Remote

$57K - $77K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and ...

Rocket Software

Technical Support Engineer II

Richmond, VA · Remote

$57K - $77K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and ...

Rocket Software

Technical Support Engineer II

Atlanta, GA · Remote

$57K - $77K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and ...

Rocket Software

Technical Support Engineer II

Boise, ID · Remote

$57K - $77K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and ...

Rocket Software

Technical Support Engineer II

Denver, CO · Remote

$57K - $77K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and ...

Medtronic

Software Engineer II

North Haven, CT · On-site

$97K - $132K/yr

Provide software support and assistance to the manufacturing product lines * Create training ... engineering or computer science * 2+ years of experience or advanced degrees with 0+ years of ...

The Walt Disney Company

Software Engineer II

Glendale, CA

$103K - $141K/yr

As part of the Production Support Engineering team, the Software Engineer II will be working with both custom-built legacy and state-of-the-art applications to support the needs of a wide variety of ...

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Software Support Engineer Ii information

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$39.5K

$90.7K

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How much do software support engineer ii jobs pay per year?

As of Jun 4, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

More about Software Support Engineer Ii jobs
What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 6% Part Time, 22% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Support Engineer II

Support Engineer II

Skynet Innovations

Cincinnati, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Support Engineer II
Company: LayerCake Technologies
Location: Cincinnati, OH
About the Role:
LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.
Responsibilities:
  • Document all activities, projects, and tickets daily in the ticketing system.
  • Handoff and document in-progress tickets before the end of each shift.
  • Monitor ticket gateway and designated queues.
  • Escalate issues according to IT Glue documentation.
  • Resolve escalations from Level I team as assigned.
  • Create or update IT Glue articles with new customer findings.
  • Assist with ISP and vendor calls for downed services.
  • Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
  • Travel up to 25-50% when assigned.
Expectations:
  • Maintain established SLA requirements for calls and tickets.
  • Maintain customer satisfaction (CSAT) scores as defined by manager.
  • Submit weekly timesheets by end of shift Friday.
  • Work and document established billable hours each week.
  • Be available for on-call weeks and during company-wide outage responses.
  • Meet annual goals and objectives set in HRIS with quarterly reviews.
Technical Proficiencies:
  • Ticketing software: Incident management and time tracking.
  • Remote support: Running scripts and pushing approved actions.
  • Active Directory: Strong knowledge of domain controllers, group policy, and security groups.
  • Virtualization: Strong knowledge of VMware/Hyper-V for incident and operational support.
  • Microsoft Windows/Servers: Strong knowledge in patching, maintenance, differentiating physical/virtual servers, and adding drivers to print servers.
  • Networking: Strong troubleshooting skills (DHCP, DNS), identifying VLAN and ISP circuit issues.
  • Strong knowledge of AzureAD and Microsoft 365.
  • Microsoft Servers and network equipment: Installation, troubleshooting, and training.
  • Proficiency with central repository for project documentation.
  • Strong understanding of technical infrastructure (servers, networks, applications) for client assignments.
  • Software as assigned.
Physical Requirements:
  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).
Why Join LayerCake?
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
  • 9 paid holidays; 6 mandated holidays, 3 floating holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision, and dental insurance
  • Life insurance and disability insurance
  • Unlimited weeks PTO
  • Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, LayerCake , participate in E-Verify.

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