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Software Support Engineer Ii Jobs (NOW HIRING)

Kiongroup

Software Engineer - Tech Support

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Kiongroup

Software Engineer - Tech Support

Atlanta, GA · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

Point of Sale (POS) hardware/software; printers/scanners. * Documenting all work performed through ... Provide assistance to ICS field service engineers in the support of customer infrastructure.

Collins Aerospace

Provides technical and engineering sensors and networks support * Responds to Incident tickets ... Current DoD 8570.1 IAT Level II or IAM Level I certification (e.g., Security+ CE, CCNA Security ...

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and ...

Medido Health

PR · On-site

Lead and manage a team of 46 Level 1 Support Engineers,providingdaily operational guidance ... Serve as the primary Level 2 escalation point for complex, high-priority, or unresolved technical ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments ...

Axon

Technical Support Engineer II

Sterling, VA · On-site

Axon is a company on a mission to Protect Life, focusing on critical safety and justice issues through their devices and cloud software. The Technical Support Engineer II role involves providing 1st ...

Synoptek

Field Support Engineer II

Boston, MA · On-site

Field Support Engineer II This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success ...

ASM

Supervisor Engineer, Software Support

Phoenix, AZ · On-site

Supervisor Engineer (team lead), Software Support At ASM, our Software Engineering teams works on ... Experience working with two or more of the following is preferred: software for machine control ...

Axon

Technical Support Engineer II

Scottsdale, AZ

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and ...

Xammax

IT Support Engineer 2

Houston, TX

$55K - $105K/yr

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client ...

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer Ii information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Jul 22, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
More about Software Support Engineer Ii jobs
What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Engineer - Tech Support

Kiongroup

Plano, TX • On-site

$65K - $140K/yr

Full-time

Posted 3 days ago

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance
  • Analyzes and improves tools, systems, and processes
  • Resolves moderately difficult issues and manages recurring tasks
  • Accountable for process efficiency and effectiveness

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.

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