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Software Support Engineer Ii Jobs (NOW HIRING)

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Kapsch Group

Software Support Engineer

The Software Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams ...

Honeywell

Software Support Engineer

Raleigh, NC

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Joinrs

Junior Software Support Engineer

Manhattan, NY · On-site

Teams meet two to four times yearly in person, in interesting locations around the world, to align ... We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in ...

ASM

Senior Engineer, Software Support

Phoenix, AZ · On-site

$121K - $160K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering ... Experience working with two or more of the following is preferred: software for machine control ...

ASM

Engineer, Software Support

Phoenix, AZ · On-site

Engineer, Software Support At ASM, our Software Engineering teams works on delivering software that ... Experience working with two or more of the following is preferred: software for machine control ...

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Software Support Engineer Ii information

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$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Jun 5, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

More about Software Support Engineer Ii jobs
What job categories do people searching Software Support Engineer Ii jobs look for? The top searched job categories for Software Support Engineer Ii jobs are:
Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 6% Part Time, 22% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Engineer

The Panaro Group LLC

Milwaukee, WI • On-site

Full-time

Posted 2 days ago

Job description

Job Description
Job Summary
The Associate Support Engineer (ASE) is primarily responsible for providing technical support for our enterprise clients via multiple communication channels, proactively identifying, communicating and assisting clients in resolving known software issues, working with clients to license and provide configuration services for software modules and troubleshooting installation, configuration and environmental issues identified by customers.
The ASE provides client support by tracking, troubleshooting and resolving questions, issues and concerns encountered during the day-to-day use of their solution, typically working hand-in-hand with a client's System Administrator. The ASE will perform and document initial discovery on client issues, working with other Kiriworks team members and software vendors to ensure satisfactory resolution. The ASE maintains responsibility for end resolution and client satisfaction for all issues. The goal of the ASE is to ensure that client communications are acknowledged, tracked and fully resolved in a manner consistent with the goals of Kiriworks
Associate Support Engineer
Milwaukee, Wisconsin, United StatesFull-time
Kiriworks - Associate Support Engineer
Overview
Learn from a team of IT professionals how to diagnose and troubleshoot enterprise software, operating systems, databases, and more. We refer to our support issues as "cases", which reflects the amount of investigation and discovery required to get to the bottom of problems that our customers bring us. Cases often come to us as a stone-cold whodunit, and we need to have a plan on where to start and what to do if the case goes cold.
No two cases are the same, because we have customers across all industries with different environment, security, configuration, and usage. This isn't a "helpdesk" role-our Customer Care Team has no script to follow, only diagnostics tools and excellent troubleshooting will get these cases closed. We work hand in hand with network administrators, DBAs, sysadmins, business owners, and more to understand their concerns and provide a technical (and sometimes political) solution. This role is perfect for someone who doesn't want to get stuck doing the same thing every day, and for a "jack of all trades" IT professional.
Qualifications/Requirements
We look for candidates that have:
  • Excellent technical troubleshooting skills. Discard what doesn't matter, keep the interesting data, and get to the bottom of a tricky problem.
  • Software Testing. After coming up with a plan, attempt to recreate problems in your own virtual machines. Change configuration or data to get different results, then apply what you've learned to find a solution.
  • Great communication skills. Our knowledge is of no use if we can't explain complicated technical problems to audiences of all competencies.
  • Organization. Have a plan, stick to it, keep a step ahead of where a case might take you.
  • Ownership.This isn't tiered support. You'll own your cases from open to close, bringing in experts in our company and others until a case is resolved.
  • Knowledge of the Microsoft Windows server and desktop ecosystem preferred-the platforms we support live on top of Microsoft technology, so we need to be able to determine if it's a software problem or something in the underlying environment,
  • Some knowledge of networking is helpful for troubleshooting.
  • Exposure to database technologies is really helpful, because they are the heart of the solutions.
  • Exposure to programming can be helpful. We're not writing applications, but we're often looking at stack traces and other diagnostics data, or debugging custom scripting

  • Education:
    The successful candidate will have a Bachelor's Degree in Management Information Systems or Information Technology. Applicable IT coursework and experience can be substituted for the above.
  • TO APPLY: email resume totammy.singleton@kiriworks.com

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