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Software Support Engineer Ii Jobs (NOW HIRING)

EV

Regional Software Support Engineer

Tempe, AZ · On-site

EV is seeking a Regional Software Support Engineer primarily responsible for providing software-specific support to the regional customer support team in North America. The role involves onsite and ...

MiniMed

Sr. Software Support Engineer

Los Angeles, CA · Hybrid

$132K - $137K/yr

... 2 days/week. Salary range: $132,912.00 - $137,912.00 Job Requirements: Requires a Bachelors' Degree or foreign equivalent in Electronics, Electrical, Software, or Computer Engineering or related ...

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

MiniMed

Sr. Software Support Engineer

Northridge, CA · On-site

$132K - $137K/yr

... 2 days/week. Salary range: $132,912.00 - $137,912.00 Job Requirements: Requires a Bachelors' Degree or foreign equivalent in Electronics, Electrical, Software, or Computer Engineering or related ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Ticketing software: Incident management and time tracking. * Remote support: Running scripts and ...

ZTEK Solutions

Be Seen First

Support Engineer II

Miami Lakes, FL · On-site

Handle software installations, updates, and integrations, particularly Microsoft-based environments. * Utilize a ticketing system to track, update, and resolve incidents and service requests.

ASM

Senior Engineer, Software Support

Phoenix, AZ · On-site

$121K - $160K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering ... Experience working with two or more of the following is preferred: software for machine control ...

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

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All JobsSoftware Support Engineer Ii Jobs

Software Support Engineer Ii information

See salary details

$39.5K

$90.7K

$166.5K

How much do software support engineer ii jobs pay per year?

As of Aug 15, 2026, the average yearly pay for software support engineer ii in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer II vs Software Support Engineer I?

AspectSoftware Support Engineer IISoftware Support Engineer I
Required CredentialsBachelor's degree in CS or related field; some certifications preferredBachelor's degree in CS or related field; entry-level certifications acceptable
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionAssists with basic support tasks, escalates complex issues
Employer & Industry UsageTech companies, software providers, IT support teamsSimilar environments, often within same organizations
Common Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, skill development

The main difference between Software Support Engineer II and I lies in experience and responsibility. The II role typically requires more technical expertise, handles complex issues, and may mentor I-level staff. Both roles are common in tech and software industries, with the II position representing a more advanced support level.

What does a Software Support Engineer II do?

A Software Support Engineer II is responsible for troubleshooting and resolving technical issues related to software products or services. They provide advanced support to customers, often handling more complex or escalated cases than entry-level support engineers. Their duties include diagnosing software bugs, guiding users through solutions, collaborating with development teams for fixes, and documenting issues. They may also help improve support processes and mentor junior staff. This role requires strong technical knowledge, problem-solving skills, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a Software Support Engineer II, and why are they important?

To thrive as a Software Support Engineer II, you need advanced troubleshooting skills, a solid understanding of software development concepts, and experience with programming or scripting languages, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and knowledge base platforms is crucial, along with certifications such as ITIL or CompTIA may be beneficial. Strong communication, patience, and problem-solving abilities help manage client expectations and resolve issues efficiently. These skills ensure timely technical support, high customer satisfaction, and effective collaboration within technical teams.

What are some common challenges Software Support Engineer II professionals face when troubleshooting complex customer issues?

Software Support Engineer II professionals often encounter challenges such as reproducing customer-reported issues in diverse environments, dealing with incomplete or unclear problem descriptions, and prioritizing multiple urgent cases. Navigating legacy systems and integrating with new technologies can also present difficulties. Effective communication with both technical and non-technical stakeholders is essential, as is collaborating with development teams to resolve bugs or escalate critical incidents.
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Software Support Engineer Ii jobs near you
Infographic showing various Software Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Sr. Software Support Engineer

Kanak Elite Services Inc

Durham, NC • On-site

Contractor

Re-posted 13 hours ago

Job description

Hello There,

Wish you a Happy Tuesday,

My name is Yashmita, and I am a Technical Recruiter at Kanak IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are interested, kindly reply to this email with your updated resume.  

Title: Sr. Software Support Engineer

Location: Durham, NC (local Only) 

Duration: 12+ months 

*PROJECT DESCRIPTION*

Seeking an expert Software Support Engineer to join our Agency Lending Core / Support squads in providing outstanding stability and performance of the platform. The Agency Lending Core Team will support the Tribe by driving a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive production management subject area leading to zero customer impacting incidents due to application scalability issues. 

*SELLING POINT*

Good opportunity for someone who enjoys a startup environment – rapidly growing, understand and interact with the business; understand the core competencies of the assignment; longer-term assignment.

*REQUIRED SKILLS*

Good opportunity for someone who enjoys a startup environment –the business; understand rapidly growing, understand and interact with the core competencies of the assignment; longer-term assignment.

1) Oracle - strong proficiency with SQL

2) Linux

3) Shell scripting, Oracle (SQL)

4) Java (needs to have strong grasp of Core Java concepts and be able to read code)

5) Spring Boot – how things flow, basic annotations. Will be tested on this knowledge during the interview.

6) Familiarity with lower code platforms – PowerApps, Power Automate or Robotic Process Automation experience preferred, but not required.


The Expertise You Have

  • Bachelor’s degree in Engineering or Equivalent Experience.
  • Experience in crafting and supporting sophisticated set of services and web applications.
  • Experienced with the tools of the trade including a variety of modern programming languages and frameworks. 5+ years of experience working with Scripting, Java, Oracle, Kubernetes (or Similar).
  • Passion for technology and can navigate your way across sophisticated and rapidly changing landscapes by staying on top of the latest trends and thrive by sharing knowledge.
  • Creator, a doer, and a disruptor who will help us seek problems and meet customer needs. You’ll be helping us build things, taking an idea, and crafting rapid prototypes and learn from real-time feedback.
  • You care about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk.
  • Have good communication skills and technical expertise to drive and participate in substantial discussions with partners across business roles and skills.

The Skills You Bring

  • Experience in scripting languages across Unix/Linux and Windows in an agile team environment.
  • Familiarity in Object-oriented design and Java/J2EE Web development within UNIX and Windows environments using: design patterns within core Java, JDBC, Spring framework, Multi-threaded is needed
  • Experience writing Oracle SQL queries, PL/SQL, functions, and stored procedures on Oracle 12 or higher for processing workflows.
  • Familiarity in database application build, deployment, and support using continuous integration and build tools -- Maven, Stash (Git), Jenkins, and uDeploy.

The Value You Deliver

  • Define, develop, and support applications hosted in the cloud as well as on-prem.
  • Experience with Jira and Agile development methodology.
  • Develop monitoring and management tools and processes.
  • Efficient communication in team environment.
  • Identify departmental needs and make suggestions regarding technical direction.

Feel free to Reach out yashmita@kanakits.com