Software Support Engineer Ii Jobs (NOW HIRING)

Job Summary:
EV is seeking a Regional Software Support Engineer primarily responsible for providing software-specific support to the regional customer support team in North America. The role involves onsite and remote support during equipment escalations, installation of high-volume precision equipment, and maintaining software products on customer equipment.
Responsibilities:
• Provide start-up software support at EVG customer installations, either onsite or remote.
• Planning and execution of assigned software specific tasks.
• Execute independent testing and qualification of EVG equipment software.
• Prepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).
• Recommend appropriate action and maintain ongoing awareness of existing and potential situations. Handles equipment and customer situations while informing Management of developments on a timely basis.
• Responsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.
• Participate and/or lead failure analysis with HQ R&D departments.
• Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.
• Maintenance of all software products on customer equipment (patches, backups, version updates).
• Perform data and performance analysis of the installed base at key customers. Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to.
• Visit customer and affiliates to review customer issues and provide required technical support and recommendations.
• Must be able to travel domestically and internationally overnight, as needed, up to 40% of the time. Must possess a valid passport.
• This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.
• Other duties, as assigned.
Qualifications:
Required:
• A minimum of a Bachelor’s Degree in computer science or another technical discipline (electronics, software, mechanical) or six (6) years related experience.
• Knowledge in C#, .NET in the methods of software engineering is desired.
• Must have strong computer skills including Word, Excel, Power Point and Windows (knowledge of SAP, CANbus and motion controllers preferred).
• Must be able to work extended hours and/or flexible shifts as required.
• Ability to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.
• Strong organizational skills.
• Must be able to travel domestically and internationally overnight, as needed, up to 40% of the time.
• Must possess a valid passport.
• Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.
• Strong customer support and interpersonal skills and be able to interface with FSE’s and customers under stressful conditions while maintaining a professional demeanor, respect and courtesy at all times.
• Complete understanding of project scheduling and management.
• Cross-functional team building.
• While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds.
• Visual acuity required.
• Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
• Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.
Company:
EV specialise in delivering visual analysis that provides timely insight to well and pipeline operators, helping them to understand and resolve their most complex issues. Founded in 2000, the company is headquartered in Norwich, GBR, with a team of 51-200 employees. The company is currently Growth Stage.