Software Program Manager Jobs in Fresno, CA (NOW HIRING)

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Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a Suicide Prevention Specialist to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

Suicide Prevention Specialist (542)
Fresno, CA   

Under the general supervision of the Program Service Manager, the Suicide Prevention Specialist responds to incoming calls and/or chats/texts (contacts) to the 988 Lifeline and other various assigned crisis and community support lines. Responsible for providing active listening, collaborative problem solving, and safety planning to those experiencing crisis. The program operates 24hrs a day, 365 days a year. This position requires flexibility and shift work as assigned.

How will I contribute

• Answer all contacts on assigned incoming lines, including but not limited to 988, crisis, and community support lines, with compassion and in accordance with the organization’s training and scope.
• Collect and document contacts and all required data in an accurate and timely manner via iCarol data collection software program & additional helpline software.
• Offer any applicable resources and referrals to clients.
• Place outgoing and follow-up calls to designated programs as required.
• Apply crisis intervention tools and techniques and make appropriate connections to community safety net programs when needed.
• Evaluate consumer for the need of W & I 5150 Codes Evaluation, coordinating appropriate shorMerm rescue response.
• Assist with placing rescue calls as needed for contacts requiring emergency assistance.
• Navigate multiple computer databases to locate and refer contacts to appropriate community resources.
• Regularly achieve a satisfactory or above rating for contacts monitored on assigned lines.
• Maintain and meet expectation rating for answer rates across all lines.
• Attend mandatory quarterly staff meetings and complete required trainings, workshops, and continuing education to remain knowledgeable about best practices, policies, and protocols, including Applied Suicide Intervention Skills Training.
• Uphold all American Association of Suicidology standards by which CVSPH is accredited.
• Perform additional responsibilities as they develop and are assigned.

What I bring

• High School Diploma (or Equivalent)           
• Drivers License: Class C
• Experience working with the public.
• Ability to engage consumers and safely de-escalate situations by using specialized tactics, strength based techniques and adequate and immediate linkage.
• Ability to take clear concise notes. Basic Computer Skills. Strong communication and  compassionate listening skills. Ability to self-regulate and utilize calmness to manage crisis situations. Ability to engage consumers and safely de-escalate situations by using specialized tactics, strength-based techniques and adequate and immediate linkage.
• Strong desire to help those in need. Understands the importance of empathy, cultural competency, and connection to help callers develop a plan to manage current and future crises. Function autonomously and exercise good judgment and decision-making skills, particularly in a crisis.
• Crisis counseling/mental health experience; experience linking people with needed community resources.

The Benefits

Medical, Dental, Vision Insurance

Life and Long-Term Disability Insurance

401k plan

Vacation time

Twelve (12) Paid Holidays

Education Reimbursement Program up to $1000 per year

Referral Program

Employee Assistance Program

An environment of like-minded people reaching for the same goal

Serving the underserved community

A sense of purpose

Who We Are

Since 1951, Kings View leads the community in providing behavioral health services to the underserved population. We have a strong tradition of commitment, and we focus on serving rural communities where health resources are often limited. Our people treat the community with care and compassion. We stand by our cornerstone and philosophy of valuing each person’s worth, dignity and wholeness in body, mind, and spirit. Our principal core values echo throughout the organization and into our patient-focused programs. At Kings View we are dedicated to continuing our demonstration in the unparalleled commitment to wellness and recovery within each community we serve. Join us and apply today.