Technical Support Technician– Ocoee, FL
Job Responsibilities:
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audio/visual setups and video conferencing support
- Perform pre-meeting audio/visual system checks and provide live support for executive and VIP meetings
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation
- Perform other duties as assigned
- Ability to lift 50 pounds
Must Complete the following Education, Experience, and Skills Matrices
Education
Degree / Date
University / School
High school diploma or equivalent
Preferred Certifications
Certification # / Date
Certifier / Trainer
Microsoft 365 Certified
CompTIA A+ or Network+
Teams Rooms or AVIXA fundamentals
Required Skills
Years of Experience
Year Skills Last Used
Skill Level
(See Below)
IT Enterprise experience is required
- Audio/Visual equipment knowledge (Microsoft Teams Rooms certified equipment)
- Virtual Meeting Applications (Microsoft Teams, Zoom, GoTo, etc)
- Preparation, configuration, and support of Windows 11 systems, Active Directory, MECM
Willingness and ability to travel frequently; valid driver's license and reliable transportation required
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Job Responsibilities
Years of Experience
Year Skills Last Used
Skill Level
(See Below)
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audio/visual setups and video conferencing support
Perform pre-meeting audio/visual system checks and provide live support for executive and VIP meetings
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Collaborate and assist with other areas of the IT department on projects and initiatives
Feel free to reach me at gauravverma@kanakits.com