Technical Support Technician– Ocoee, FL
Job Responsibilities:
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audio/visual setups and video conferencing support
- Perform pre-meeting audio/visual system checks and provide live support for executive and VIP meetings
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation
- Perform other duties as assigned
- Ability to lift 50 pounds
Must Complete the following Education, Experience, and Skills Matrices
Education
Degree / Date
University / School
High school diploma or equivalent
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Preferred Certifications
Certification # / Date
Certifier / Trainer
Microsoft 365 Certified
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CompTIA A+ or Network+
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Teams Rooms or AVIXA fundamentals
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Required Skills
Years of Experience
Year Skills Last Used
Skill Level
(See Below)
IT Enterprise experience is required
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- Audio/Visual equipment knowledge (Microsoft Teams Rooms certified equipment)
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- Virtual Meeting Applications (Microsoft Teams, Zoom, GoTo, etc)
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- Preparation, configuration, and support of Windows 11 systems, Active Directory, MECM
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Willingness and ability to travel frequently; valid driver's license and reliable transportation required
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Ability to learn new systems and software in a fast-paced environment.
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Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
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Ability to manage multiple priorities and work independently or as part of a team.
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Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
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Job Responsibilities
Years of Experience
Year Skills Last Used
Skill Level
(See Below)
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
  Â
Assists in coordinating audio/visual setups and video conferencing support
  Â
Perform pre-meeting audio/visual system checks and provide live support for executive and VIP meetings
  Â
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  Â
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
  Â
Collaborate and assist with other areas of the IT department on projects and initiatives
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Feel free to reach me at gauravverma@kanakits.com