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IT Manager / Software Application Analyst
Location: On-site - Kenosha, WI
Schedule: On-site during business hours; remote/on-call after hours
Support Model: Participates in 24/7/365 coverage
Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
• Leads all IT operations for Kenosha Joint Services, ensuring availability,
security, and performance of mission-critical systems, standard systems, and
infrastructure. Oversees vendor relationships, project management, and
compliance.
Key Responsibilities
• Provide on-site leadership during normal business hours and remote/on-call
support after hours.
• Oversee support for mission-critical systems including CAD, LERMS, Jail,
Mobile, and TIME System.
• Oversee support for standard systems including ERP, Office 365, scheduling,
evidence, fleet, and other applications.
• Manage workstation and user support including imaging, installation,
patching, antivirus, break/fix, and inventory.
• Oversee server administration including Microsoft/Linux servers, updates,
permissions, and security.
• Oversee network operations including 24×7 monitoring, firewalls, VPN,
antivirus, and connectivity.
• Oversee backup and recovery operations including data restoration and email
recovery.
• Coordinate maintenance of system interfaces across multiple applications and
external systems.
• Lead annual assessment and inventory reporting.
• Oversee equipment lifecycle management including procurement, tracking,
and warranty management.
• Oversee helpdesk operations, ticketing workflows, and reporting.
• Ensure cybersecurity compliance, MFA management, and participation in CJIS
audits.
• Attend required monthly meetings and participate in annual budget planning.
• Manage vendor relationships and support automation scripting initiatives.
• Ensure compliance with response time requirements for all priority levels.
• Required Skills
• IT leadership in 24/7 public safety or government environments
• Strong knowledge of servers, networks, cybersecurity, and enterprise
applications
• Experience with mission-critical systems
• Excellent communication and vendor management
Required Qualifications
• 5+ years of IT management or senior systems/application administration
experience.
• Strong understanding of enterprise IT environments (servers, networks,
cybersecurity).
• Experience supporting public safety systems (CAD, LERMS, Jail, Mobile)
preferred.
• Familiarity with CJIS Security Policy or willingness to obtain certification.
• Excellent communication, leadership, and vendor-management skills.
Preferred Qualifications
• Experience with Tyler Public Safety Software Suite.
• Background in government, law enforcement, or 24/7 operational
environments.
Mission Statement
Softthink Solutions' mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients' expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses - from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.
In an industry that's constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions - applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:

• Opportunities to work with leading multinational clients.
• A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
• Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
• A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.