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Softlines Associate Jobs (NOW HIRING)

Dick's Sporting Goods

$14.50 - $16.50/hr

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes ...

Country Supplier

Softlines Sales Associate

Tooele, UT · On-site

$14 - $16.25/hr

Constant radio communication with all associates. * Comprehensive knowledge of the products Coastal Farm sells. * Maintain an awareness of all product knowledge information and merchandise promotions ...

The Exchange

$13 - $17.75/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

Exchange

$13 - $17.75/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

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Softlines Associate information

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How much do softlines associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for softlines associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is a softlines associate?

Softlines Associates are retail employees who specialize in the softlines department, which typically includes apparel, footwear, accessories, and other non-durable goods. Their primary responsibilities involve assisting customers, restocking merchandise, maintaining store displays, and ensuring the sales floor is organized. They may also handle returns, process transactions, and provide product information to shoppers. Softlines Associates play a key role in creating a positive shopping experience and supporting store sales goals.

What are the key skills and qualifications needed to thrive as a softlines associate?

To thrive as a Softlines Associate, you need a strong understanding of retail operations, product knowledge in apparel and accessories, and basic math skills, usually complemented by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and handheld scanners is typically required. Excellent customer service, attention to detail, and communication skills help associates build rapport with shoppers and maintain appealing displays. These abilities are crucial for driving sales, ensuring a positive customer experience, and supporting efficient store operations.

What are the main challenges a softlines associate faces during busy retail seasons?

During peak retail periods, such as holidays or major sales events, Softlines Associates often face high customer traffic, frequent merchandise restocking, and increased pressure to maintain organized displays. Balancing customer service with inventory management can be challenging, especially when handling multiple requests at once. Staying adaptable and communicating effectively with team members are crucial for keeping the sales floor running smoothly and ensuring a positive shopping experience.

What is the difference between Softlines Associate vs Hardlines Associate?

AspectSoftlines AssociateHardlines Associate
Work EnvironmentRetail stores, clothing, textiles, accessoriesRetail stores, electronics, tools, hardware
Required CredentialsHigh school diploma often preferred, basic retail experienceHigh school diploma often preferred, basic retail experience
Industry UsageFashion, apparel, textilesElectronics, hardware, sporting goods

The Softlines Associate and Hardlines Associate roles are both retail positions requiring similar credentials and work environments. The main difference lies in the product focus: Softlines Associates handle clothing, textiles, and accessories, while Hardlines Associates work with electronics, tools, and hardware. Both roles involve customer service, stocking, and merchandising within retail stores, but their product categories distinguish their specific duties and expertise.

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What are the most commonly searched types of Softlines jobs?

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Softlines Associate jobs near you
Infographic showing various Softlines Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

Supervisory Customer Experience Associate - Softlines

The Exchange

Beverly, KS • On-site

$14.25 - $15.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

As a Supervisor in Softlines, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning, and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, holiday pay, a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities and status as an employee of the Exchange.
So, what can you expect as a Supervisor in Apparel/Accessories/Prestige Brands at the Exchange?
  • Promote a positive team and customer centric culture
  • Lead a culture of accountability through clear expectations
  • Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
  • Ensure customers have an extraordinary experience while shopping
  • Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
  • Previous experience in Apparel/Accessories/Prestige Brands preferred
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Able to lead teams to meet organizational objectives
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Previous retail supervisory experience preferred

 

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