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Softlines Associate Jobs (NOW HIRING)

Exchange

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

So, what can you expect as a Customer Experience Associate - Apparel & Accessories at the Exchange? * Greet every customer with eye contact and smile in your authentic way * Acknowledge every waiting ...

New

Dick's Sporting Goods

Softlines Sales Associate

Oxford, PA · On-site

$13.75 - $15.75/hr

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes ...

The Exchange

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

So, what can you expect as a Customer Experience Associate - Apparel & Accessories at the Exchange? * Greet every customer with eye contact and smile in your authentic way * Acknowledge every waiting ...

New

Army & Air Force Exchange Service

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

So, what can you expect as a Customer Experience Associate - Apparel & Accessories at the Exchange? * Greet every customer with eye contact and smile in your authentic way * Acknowledge every waiting ...

New

AAFES

Customer Experience Associate-Softlines

West Point, NY · On-site

$15 - $20.75/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

New

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Softlines Associate information

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How much do softlines associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for softlines associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is a softlines associate?

Softlines Associates are retail employees who specialize in the softlines department, which typically includes apparel, footwear, accessories, and other non-durable goods. Their primary responsibilities involve assisting customers, restocking merchandise, maintaining store displays, and ensuring the sales floor is organized. They may also handle returns, process transactions, and provide product information to shoppers. Softlines Associates play a key role in creating a positive shopping experience and supporting store sales goals.

What are the key skills and qualifications needed to thrive as a softlines associate?

To thrive as a Softlines Associate, you need a strong understanding of retail operations, product knowledge in apparel and accessories, and basic math skills, usually complemented by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and handheld scanners is typically required. Excellent customer service, attention to detail, and communication skills help associates build rapport with shoppers and maintain appealing displays. These abilities are crucial for driving sales, ensuring a positive customer experience, and supporting efficient store operations.

What are the main challenges a softlines associate faces during busy retail seasons?

During peak retail periods, such as holidays or major sales events, Softlines Associates often face high customer traffic, frequent merchandise restocking, and increased pressure to maintain organized displays. Balancing customer service with inventory management can be challenging, especially when handling multiple requests at once. Staying adaptable and communicating effectively with team members are crucial for keeping the sales floor running smoothly and ensuring a positive shopping experience.

What is the difference between Softlines Associate vs Hardlines Associate?

AspectSoftlines AssociateHardlines Associate
Work EnvironmentRetail stores, clothing, textiles, accessoriesRetail stores, electronics, tools, hardware
Required CredentialsHigh school diploma often preferred, basic retail experienceHigh school diploma often preferred, basic retail experience
Industry UsageFashion, apparel, textilesElectronics, hardware, sporting goods

The Softlines Associate and Hardlines Associate roles are both retail positions requiring similar credentials and work environments. The main difference lies in the product focus: Softlines Associates handle clothing, textiles, and accessories, while Hardlines Associates work with electronics, tools, and hardware. Both roles involve customer service, stocking, and merchandising within retail stores, but their product categories distinguish their specific duties and expertise.

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Cities with the most Softlines Associate job openings:

What are the most commonly searched types of Softlines jobs?

The most popular types of Softlines jobs are:

What states have the most Softlines Associate jobs?

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The top searched job categories for Softlines Associate jobs are:

Softlines Associate jobs near you
Infographic showing various Softlines Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

Customer Experience Associate Softlines

Exchange

On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 3 days ago

New

Job description

As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers discover new looks and bring their definition of style to life with confidence. Your love for fashion and excitement to share your apparel and accessory expertise and tips will help our customers find the perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to complete their look.  Our customers will find it easy and fun to shop apparel and accessories thanks to your expertise and trend-savvy advice. 
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate - Apparel & Accessories at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let them know you'll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
Retail experience preferred

Apply