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Softlines Associate Jobs (NOW HIRING)

$15 - $20.20/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

$14.50 - $16.50/hr

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes ...

$13.50 - $14.75/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

$13.50 - $14.75/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

$13.50 - $14.75/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

$13.50 - $14.75/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

$13.50 - $14.75/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

$13.50 - $14.75/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

$13.50 - $14.75/hr

As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are ...

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Softlines Associate information

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$10

$19

$33

How much do softlines associate jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for softlines associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is a softlines associate job description?

A softlines associate is responsible for stocking, organizing, and selling clothing, textiles, and other soft goods in a retail environment. They assist customers, maintain store cleanliness, and ensure merchandise is properly displayed, often using inventory management tools. Strong customer service skills and attention to detail are important for this role.

What are the key skills and qualifications needed to thrive as a Softlines Associate, and why are they important?

To thrive as a Softlines Associate, you need a strong understanding of retail operations, product knowledge in apparel and accessories, and basic math skills, usually complemented by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and handheld scanners is typically required. Excellent customer service, attention to detail, and communication skills help associates build rapport with shoppers and maintain appealing displays. These abilities are crucial for driving sales, ensuring a positive customer experience, and supporting efficient store operations.

Is a CSA job stressful?

A Softlines Associate job can be stressful during busy periods such as sales or holidays, as it involves managing customer service, stocking, and checkout tasks. The role requires good communication skills and the ability to handle multiple responsibilities efficiently, which can contribute to workplace stress if not managed well.

What are the main challenges a Softlines Associate faces during busy retail seasons?

During peak retail periods, such as holidays or major sales events, Softlines Associates often face high customer traffic, frequent merchandise restocking, and increased pressure to maintain organized displays. Balancing customer service with inventory management can be challenging, especially when handling multiple requests at once. Staying adaptable and communicating effectively with team members are crucial for keeping the sales floor running smoothly and ensuring a positive shopping experience.

Why is Gen Z struggling to get jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and employers' preference for candidates with specific skills or certifications. For roles like Softlines Associate, demonstrating customer service skills and flexibility can improve hiring prospects, especially in retail environments with high turnover. Building relevant skills and gaining experience through internships or part-time work can also enhance employability.

What is the difference between Softlines Associate vs Hardlines Associate?

AspectSoftlines AssociateHardlines Associate
Work EnvironmentRetail stores, clothing, textiles, accessoriesRetail stores, electronics, tools, hardware
Required CredentialsHigh school diploma often preferred, basic retail experienceHigh school diploma often preferred, basic retail experience
Industry UsageFashion, apparel, textilesElectronics, hardware, sporting goods

The Softlines Associate and Hardlines Associate roles are both retail positions requiring similar credentials and work environments. The main difference lies in the product focus: Softlines Associates handle clothing, textiles, and accessories, while Hardlines Associates work with electronics, tools, and hardware. Both roles involve customer service, stocking, and merchandising within retail stores, but their product categories distinguish their specific duties and expertise.

What are Softlines Associates?

Softlines Associates are retail employees who specialize in the softlines department, which typically includes apparel, footwear, accessories, and other non-durable goods. Their primary responsibilities involve assisting customers, restocking merchandise, maintaining store displays, and ensuring the sales floor is organized. They may also handle returns, process transactions, and provide product information to shoppers. Softlines Associates play a key role in creating a positive shopping experience and supporting store sales goals.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate brokers, insurance agents, or financial advisors can earn $10,000 or more per month without a college degree, often requiring strong communication skills, licensing, or certifications. Additionally, skilled trades like commercial electricians or HVAC technicians with experience and overtime can reach similar income levels, especially in high-demand markets.
More about Softlines Associate jobs
What cities are hiring for Softlines Associate jobs? Cities with the most Softlines Associate job openings:
What are the most commonly searched types of Softlines jobs? The most popular types of Softlines jobs are:
What states have the most Softlines Associate jobs? States with the most job openings for Softlines Associate jobs include:
Infographic showing various Softlines Associate job openings in the United States as of June 2026, with employment types broken down into 25% As Needed, 25% Temporary, 37% Contract, and 13% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.
Customer Experience Associate - Main Store Softlines *0900-1600*

Customer Experience Associate - Main Store Softlines *0900-1600*

AAFES

On-site

$15 - $20.20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago


Key responsibilities

  • Assist customers in finding products, answer their questions, and provide product knowledge to ensure an exceptional shopping experience in Softlines.

  • Operate a cash register to complete sales transactions, process refunds, and verify payments with accuracy.

  • Maintain merchandise presentation standards by arranging sales floor displays, setting up promotional fixtures, and ensuring cleanliness and proper signage.


Job description


As a Customer Experience Associate in Softlines, you are responsible for ensuring an exceptional guest experience in the Softlines departments. You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate - Hardlines at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them know you'll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • 12 months Retail experience preferred

Additional Qualifications/Requirements
THIS POSITION IS FOR SOFTLINES. MUST BE AVAILABLE SAT - MON BETWEEN 9:00 & 16:00 AND TUE- FRI BETWEEN 15:00 AND 21:30. HOURS PER WEEK RANGE FROM 15 - 29 HOURS2
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our soldiers, Airmen, and their families.
Who We Are
The army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 Billion enterprise ranked among the top retailers. The Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan. We also operate stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.