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Social Services Case Manager Jobs (NOW HIRING)

Urban Health Plan

Case Management Supervisor

Bronx, NY · Hybrid

$66K/yr

... manager. * Facilitates cross training to ensure case management coverage needs are met. * Assists in the completion of annual performance evaluations of supervisees. * Participates in Social Services ...

Urban Health Plan

Case Management Supervisor

Bronx, NY · Hybrid

$66K/yr

... manager. * Facilitates cross training to ensure case management coverage needs are met. * Assists in the completion of annual performance evaluations of supervisees. * Participates in Social Services ...

Urban Health Plan

Case Management Supervisor

Bronx, NY · On-site

$66K/yr

... manager. * Facilitates cross training to ensure case management coverage needs are met. * Assists in the completion of annual performance evaluations of supervisees. * Participates in Social Services ...

The Salvation Army

Social Services Case Worker

Hayward, CA · On-site

$25 - $33/hr

To provide services to our clients both homeless and housed with Social Services. We provide hot ... Implements case management standards as required by all funding sources including Salvation Army.

JusticeWorks

Family Services Case Manager

Milliken, CO · On-site

$22 - $24/hr

FAMILY SERVICES CASE MANAGER Family Resource Specialist Location: Weld County, CO Pay Range: $22 ... Bachelors Degree required. Preferred areas of study include social work, criminal justice ...

HANAC, Inc.

Case Manager (NORC)

Astoria, NY · On-site

$22/hr

The Case Manager of the NORC program will assist the Program Director to manage the operations of a social services information, referral, and assistance program that emphasizes benefits and ...

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Social Services Case Manager information

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How much do social services case manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for social services case manager in the United States is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a social services case manager?

To thrive as a Social Services Case Manager, you need a background in social work, psychology, or a related field, often supported by a bachelor's degree and sometimes relevant licensure. Familiarity with case management software, client databases, and reporting systems is typically required. Strong interpersonal skills, cultural competence, and problem-solving abilities help build trust and advocate effectively for clients. These skills ensure clients receive appropriate support and resources, leading to better outcomes and efficient service delivery.

What are some common challenges social services case managers face when coordinating care for clients?

Social Services Case Managers often encounter challenges such as balancing high caseloads, navigating complex regulations, and connecting clients to limited community resources. It can also be difficult to coordinate care among multiple agencies, especially when clients have diverse and urgent needs. Building trust with clients while managing time effectively is essential, as is maintaining detailed documentation to ensure compliance and continuity of care. Despite these challenges, the role offers the opportunity to make a significant positive impact on individuals and families.

What is the difference between Social Services Case Manager vs Social Worker?

AspectSocial Services Case ManagerSocial Worker
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; some roles may need certificationUsually requires a bachelor's or master's degree in social work (BSW or MSW); licensure may be required
Work EnvironmentCommunity agencies, healthcare facilities, schools, government programsHospitals, clinics, schools, government agencies, community organizations
Job FocusManaging client cases, coordinating services, providing resource referralsAssessing client needs, counseling, advocating, and developing treatment plans

While both roles involve supporting clients and coordinating services, Social Services Case Managers primarily focus on managing cases and connecting clients with resources, whereas Social Workers often provide direct counseling and assessment. The roles overlap in credentials and work environments, but their core responsibilities differ slightly.

What does a social services case manager do?

A Social Services Case Manager is responsible for assessing clients’ needs, developing care plans, and connecting individuals or families with appropriate resources and services. They work with people facing challenges such as poverty, mental health issues, homelessness, or abuse, and help coordinate support from various agencies. Case managers monitor progress, advocate for their clients, and adjust plans as situations change to ensure the best possible outcomes.
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Social Services Case Manager jobs near you
Infographic showing various Social Services Case Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,521 per year, or $25.3 per hour.

Health/Human Services Case Manager I

Goodwill of Delaware and Delaware County

Dover, DE • On-site

$17.50/hr

Full-time

Posted 15 days ago

Job description

NOW HIRING
Health/Human Services Case Manager I
DHSS Division of Social Services – Blue Hen Corporate Center, 655 Bay Road, Dover, DE 19901
Dover, DE • $17.50/Hour • Full-Time
Staffing Assignment through Goodwill® Staffing Services

The Delaware Division of Social Services (DSS) helps Delawareans access food assistance, Medicaid, cash assistance, and other vital benefits. We're looking for an organized, dependable Health/Human Services Case Manager I to join our team at the Blue Hen Corporate Center in Dover, supporting the daily workflow that keeps applications, casework, and communication moving efficiently across the unit.
What You'll Do
  • Pull the daily applications received list from the DSS eligibility system.
  • Screen and assign daily applications received.
  • Generate daily assignment logs.
  • Create and update records in the application tracking system.
  • Retrieve faxes and distribute them to the assigned worker.
  • Prepare and process documents for and through the Document Imaging System.
  • Sort, date stamp, and process incoming, homeless, and returned mail for the team, and distribute accordingly.
  • Answer the telephone, screen calls, refer to the appropriate worker/POD or agency, and take messages.
  • Photocopy, date stamp, and distribute information as requested.
  • Mail applications as appropriate, noting the date sent.
  • Maintain forms and supplies for efficient unit operation.
  • Coordinate case transfers to other DSS locations or the DIS case file.
  • Maintain logs and process requests for cases from ARMS, other units, and Quality Control, including audits.
What We're Looking For
  • Experience in administrative, clerical, or human services casework preferred.
  • Strong organizational skills and attention to detail for accurate records and logs.
  • Comfort using multiple systems and databases for daily casework.
  • Clear phone and communication skills for screening and directing calls.
  • Ability to manage multiple daily tasks — mail, faxes, logs, and case transfers — efficiently.
  • Dependability and punctuality; good time management habits.
  • Ability to follow DSS office procedures and maintain an organized workspace.
What We Offer
  • $17.50 per hour.
  • Competitive benefits
  • Full-time hours with a consistent Monday–Friday schedule.
  • Meaningful work supporting Delawareans access needed services.
  • A supportive, mission-driven team environment.
Why This Role Matters
Behind every benefits application is a Delaware family or individual counting on a timely, accurate process. As a Health/Human Services Case Manager I, you'll help keep that process running smoothly — screening applications, routing calls, managing logs, and coordinating case files so caseworkers can focus on the people they serve. It's detail-oriented work that has a direct, meaningful impact on the community.
Location
655 Bay Road, Dover, DE
Pay Rate
$17.50 per hour
Hours
Full-Time, Mon–Fri
Type
Case Manager I
This is a state set-aside position. People with disabilities are encouraged to apply.