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Social Service Assistant Jobs in Springfield, IL

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Social Service Assistant information

See Springfield, IL salary details

$28.2K

$43.3K

$58.5K

How much do social service assistant jobs pay per year?

As of Sep 7, 2026, the average yearly pay for social service assistant in Springfield, IL is $43,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $51,000.00 per year, depending on experience, location, and employer.

What is a social service assistant?

A social service assistant, or human service assistant, works with clients who need public assistance. Their duties include assessing what benefits people need, such as in-home medical care, food stamps, or other forms of social services, and ensuring clients are able to access those benefits. A social service assistant may also perform administrative tasks, including scheduling, monitoring and documenting client progress, and writing departmental reports.

What are the key skills and qualifications needed to thrive as a social service assistant, and why are they important?

To thrive as a Social Service Assistant, you need a background in social work or human services, often with an associate’s degree or relevant experience. Familiarity with case management software, basic data entry systems, and client record-keeping tools is typically required. Compassion, active listening, and strong organizational skills help professionals connect with clients and coordinate supportive services effectively. These skills are crucial for ensuring clients receive appropriate assistance and for maintaining accurate case documentation in a supportive environment.

What are some common challenges faced by social service assistants when supporting clients from diverse backgrounds?

Social Service Assistants often work with clients from various cultural, socioeconomic, and educational backgrounds, which can present challenges in communication and understanding individual needs. It's important to be adaptable and sensitive to cultural differences while maintaining professional boundaries. Building trust and rapport may take additional time, and Social Service Assistants must be resourceful in connecting clients with appropriate community resources. Regular collaboration with social workers and other professionals ensures comprehensive support and helps address these challenges effectively.

What is the difference between Social Service Assistant vs Social Worker?

AspectSocial Service AssistantSocial Worker
CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's degree in social work (BSW) or related field; licensure often required
Work EnvironmentCommunity agencies, healthcare facilities, schoolsHospitals, government agencies, private practices
Employer & IndustryNonprofits, healthcare, educationHealthcare, social services, government
Job FocusAssisting with client needs, providing support, and coordinating servicesAssessing client needs, developing treatment plans, advocacy

While both roles support individuals and communities, Social Service Assistants typically perform supportive tasks under supervision, whereas Social Workers take on more complex case management and advocacy responsibilities, often requiring advanced degrees and licensure.

More about Social Service Assistant jobs

What are the most commonly searched types of Social Service jobs in Springfield, IL?

The most popular types of Social Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Social Service Assistant jobs?

Cities near Springfield, IL with the most Social Service Assistant job openings:

Social Service Assistant jobs near you
Infographic showing various Social Service Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,296 per year, or $20.8 per hour.

Community Health Worker (U) (4774)

Southern Illinois University School of Medicine

Springfield, IL • On-site

$20.28 - $22.21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Salary: $20.28 - $22.21 Hourly
Location : Springfield, IL
Job Type: Civil Service
Job Number: 2401852
Department: Family and Community Medicine/Springfield-SMS
Division: N/A
Opening Date: 03/31/2026
Closing Date: 8/31/2026 2:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: AFSCME Local 370
Shift: Days
ExemptorNon_Exempt: Non-Exempt
We recommend using the following browsers to complete the application:
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Description
This position involves providing direct services to individuals. This program is funded to provide care for patients/clients who do not often fit well within the standard medical model. This position will work closely with medical providers, primary care teams, and other agencies to improve patient outcomes and care. This position will work to decrease the disparities in health emergencies and will help advocate for social and environmental needs as they arise. This position will work closely with their health center site, their PCPs, Local Health Departments, and Community Based Organizations to provide wrap-around services and create a foundation of trust for continued care of socially vulnerable populations.
*This position is ON SITE only.*
Examples of Duties
Support-Direct Patient Interaction: 100%
  1. Explain program requirements and guidelines to the general public.
  2. Develop community resource materials that are up to date and reflective of the local community.
  3. Conduct comprehensive interviews and intake assessments to determine the needs of individuals to be served by the program.
  4. Assist patients in setting and achieving personal goals in person, by phone or in group setting.
  5. Through skill building interventions and other supportive interventions, assist patients in effectively utilizing a wide spectrum of resources, managing symptoms of their illness, and developing daily living skills to gain greater independence, employment and other meaningful activities.
  6. Connect patients to community resources including but not limited to housing, medical care, education, vocational training, and additional recovery resources/ meetings.•
  7. Assist patients with transportation to medical and other related appointments.
  8. Prepare and maintain written records as needed by the program.
  9. Participate in all required administrative and training meetings in order to ensure adherence to policies and protocols.
  10. Complete other duties as assigned.

Qualifications
Credentials to be Verified by Placement Officer
1. Any one or combination totaling three (3) years (36 months) from the categories below:
  1. Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate's Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
  2. Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision.

Knowledge, Skills and Abilities (KSAs)
  1. Working knowledge of human nature.
  2. Ability to interview individuals to determine their physical, social, and/or possible psychological needs.
  3. Ability to organize, prepare, and maintain records, reports, files, and correspondence.
  4. Ability to obtain services necessary to meet participants' needs.
  5. Ability to establish effective working relationships with program participants and staff

Condition of Employment Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
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