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Social Service Assistant Jobs in Springfield, IL

WESTCARE INC

Administrative Assistant (52063)

Lincoln, IL · On-site

$15.87 - $18.75/hr

Provide administrative/secretarial support to the assistant program director/supervising clinical ... Previous experience in a secretarial position, preferably in a social service setting * Must be ...

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Social Service Assistant information

See Springfield, IL salary details

$28.2K

$43.3K

$58.5K

How much do social service assistant jobs pay per year?

As of Sep 7, 2026, the average yearly pay for social service assistant in Springfield, IL is $43,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $51,000.00 per year, depending on experience, location, and employer.

What is a social service assistant?

A social service assistant, or human service assistant, works with clients who need public assistance. Their duties include assessing what benefits people need, such as in-home medical care, food stamps, or other forms of social services, and ensuring clients are able to access those benefits. A social service assistant may also perform administrative tasks, including scheduling, monitoring and documenting client progress, and writing departmental reports.

What are the key skills and qualifications needed to thrive as a social service assistant, and why are they important?

To thrive as a Social Service Assistant, you need a background in social work or human services, often with an associate’s degree or relevant experience. Familiarity with case management software, basic data entry systems, and client record-keeping tools is typically required. Compassion, active listening, and strong organizational skills help professionals connect with clients and coordinate supportive services effectively. These skills are crucial for ensuring clients receive appropriate assistance and for maintaining accurate case documentation in a supportive environment.

What are some common challenges faced by social service assistants when supporting clients from diverse backgrounds?

Social Service Assistants often work with clients from various cultural, socioeconomic, and educational backgrounds, which can present challenges in communication and understanding individual needs. It's important to be adaptable and sensitive to cultural differences while maintaining professional boundaries. Building trust and rapport may take additional time, and Social Service Assistants must be resourceful in connecting clients with appropriate community resources. Regular collaboration with social workers and other professionals ensures comprehensive support and helps address these challenges effectively.

What is the difference between Social Service Assistant vs Social Worker?

AspectSocial Service AssistantSocial Worker
CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's degree in social work (BSW) or related field; licensure often required
Work EnvironmentCommunity agencies, healthcare facilities, schoolsHospitals, government agencies, private practices
Employer & IndustryNonprofits, healthcare, educationHealthcare, social services, government
Job FocusAssisting with client needs, providing support, and coordinating servicesAssessing client needs, developing treatment plans, advocacy

While both roles support individuals and communities, Social Service Assistants typically perform supportive tasks under supervision, whereas Social Workers take on more complex case management and advocacy responsibilities, often requiring advanced degrees and licensure.

More about Social Service Assistant jobs

What are the most commonly searched types of Social Service jobs in Springfield, IL?

The most popular types of Social Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Social Service Assistant jobs?

Cities near Springfield, IL with the most Social Service Assistant job openings:

Social Service Assistant jobs near you
Infographic showing various Social Service Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,296 per year, or $20.8 per hour.

Administrative Assistant (52063)

WESTCARE INC

Lincoln, IL • On-site

$15.87 - $18.75/hr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Provide administrative and clerical support, including scheduling, correspondence, report typing, and handling phone contacts.

  • Coordinate and prepare for programmatic meetings by managing announcements, agendas, materials, and recording minutes.

  • Assist in developing and implementing substance abuse treatment policies, procedures, and program materials.

Job description

Please click the following link to view the available benefits for this position: https://westcare.link/ILOTHER
Position Summary:
Person in this position will be responsible forproviding administrative and clerical support of the program in accordance with the Department of Human Services Division of Substance Use Prevention and Recovery (SUPR). Essential job functions include those listed below.
Essential Job Functions:
  • Provide administrative/secretarial support to the assistant program director/supervising clinical counselor, e.g., scheduling appointments; correspondence; handling incoming/outgoing phone contacts; typing monthly, quarterly, and annual reports; and other related duties.
  • Coordinate and prepare for designated programmatic meetings, including meeting announcements, agenda, meeting materials, and recording/transcription of minutes of meetings.
  • Provide clerical support to the counseling and administrative staff as requested.
  • Assist in the development and implementation of substance abuse treatment policies, procedures, and program materials.
  • Perform general clerical and data entry assignments.
  • Organize and maintain filing system for administrative files and other relevant files.
  • Review and distribute, when appropriate, all incoming mail addressed to the program and administrative staff.
  • Assist in familiarizing clients to the program, including rules incentives, and other pertinent information for client success.
  • Make travel arrangements for staff members as needed.
  • Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
  • Perform any other duties as assigned.

Essential Qualifications:
Certifications/Licenses:
  • Not applicable for this position

Education:
  • High school diploma or equivalent is required.

Experience and Competencies:
  • Previous experience in a secretarial position, preferably in a social service setting
  • Must be highly organized, detail focused, and have excellent time management
  • Must possess strong computer skills, to encompass all Microsoft Office applications
  • Excellent communication and interpersonal skills
  • Superior writing skills
  • Ability to pass background check
  • Ability to obtain and maintain OIG LEIE clearance
  • Ability to pass pre-employment drug screening
  • Ability to exercise good judgment and discretion
  • Ability to work well in a team environment
  • Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality
  • Must have professional appearance and demeanor
  • Ability to obtain and maintain clearance from Illinois Department of Corrections
  • Ability to obtain and maintain CPR certification, first aid certification, and an annual tuberculosis test

Working Conditions:
  • Work is primarily performed in an institutional setting.

Essential Physical and Mental Demands of the Job
The employee must be able to perform the following essential duties and activities with or without accommodation:
Physical Demands:
  • Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required, which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved verbal de-escalation techniques.
  • Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
  • Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
  • Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.
  • The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:
  • Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
  • Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
  • Requires the ability to work under stress and in emotionally charged settings.
  • The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

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