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Romano At Law

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Social Security Disability Intake Specialist

New York, NY · Remote

$18/hr

Job Overview We are seeking a detail-oriented and client-focused Intake Specialist to join our Social Security Disability team. This is a high-volume, phone-based role responsible for conducting ...

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How much do social security jobs pay per year?

As of Jun 6, 2026, the average yearly pay for social security in the United States is $76,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $91,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Social Security Specialist?

A Social Security Specialist’s day usually involves reviewing and processing benefit applications, verifying eligibility, and assisting clients with questions about retirement, disability, and survivor benefits. They spend time communicating directly with individuals by phone, email, or in-person to clarify requirements and gather necessary documentation. Specialists often collaborate with other government agencies or departments to resolve complex cases or facilitate service delivery. Because the work often involves handling personal and sensitive information, maintaining confidentiality and accuracy is essential. The environment is generally structured, with set procedures and regular performance benchmarks.

What is a Social Security job?

A Social Security job typically involves working for the Social Security Administration (SSA) or a related agency, helping people access retirement, disability, and survivor benefits. Employees may process claims, provide customer service, manage records, or investigate fraud. Roles range from administrative and technical positions to legal and policy-focused jobs. These positions require knowledge of Social Security laws and regulations, and they often involve interacting with the public to ensure they receive the benefits they qualify for.

What are the key skills and qualifications needed to thrive in the Social Security position, and why are they important?

To excel in a Social Security Representative or Specialist role, you need a thorough understanding of federal and state Social Security regulations, strong analytical skills, and experience processing claims or benefits. Familiarity with government case management systems, document management software, and occasional use of specialized databases is important. Exceptional customer service skills, patience, and attention to detail help professionals navigate sensitive client situations and complex paperwork. These capabilities are crucial to delivering accurate guidance, ensuring compliance, and providing supportive service to the public.

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What states have the most Social Security jobs? States with the most job openings for Social Security jobs include:
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Social Security jobs near you
Social Security Disability Client Coordinator

Social Security Disability Client Coordinator

Garza Law Firm, PLLC

Knoxville, TN • On-site

Full-time

Posted 7 days ago

Job description

Description:

The Social Security Disability (SSD) Client Coordinator is responsible for evaluating incoming cases to assess their viability for representation. This role involves a thorough client education on SSD process, gathering detailed client information, assessing claim strength, confirming eligibility, and identifying potential issues that may impact case outcomes.


The SSD Client Coordinator does not have the authority to practice law, give legal advice, or set strategy on a pre-case/per-client basis.

Requirements:

Responsibilities

  • Client Intake and Education: Conduct initial interviews to gather detailed information about the client’s medical conditions, treatment history, work background, and prior Social Security filings, while explaining the SSD process, including timelines, appeal stages, and expectations.
  • Documentation and Eligibility: Assist clients in completing necessary paperwork, such as representation and intake forms, and confirm technical eligibility for SSDI and SSI by evaluating insured status, work credits, income, and resource limits.
  • Case Evaluation: Assess the strength of each claim by analyzing the severity and duration of conditions, functional limitations, and consistency of medical treatment, while identifying potential red flags like lack of treatment, substance use issues, or insufficient documentation.
  • Collaboration and Communication: Collaborate with SSD attorneys to review complex or borderline cases for representation decisions and communicate case status and next steps clearly and professionally to clients, ensuring they understand their responsibilities.


Work Experience

Required:

  • Proficient with Microsoft 365 Suite Applications, including but not limited to, Outlook, Word, and Teams.
  • Verbal and Written Communication Skills.
  • Organizational Skills.

Preferred:

  • Experience with Case File Management such as Filevine.
  • Experience with lead generation systems such as Lead Docket.
  • Experience in Customer Service via in-person and over the phone, while monitoring and diffusing escalated issues.
  • Experience talking on the phone regularly and corresponding through email with a professional and confident tone.


Education / Certifications / Other Qualifications / Success Traits

Required:

  • Must have a High School Diploma or Equivalent.
  • Ensure Accountability: Takes responsibility for their work and the performance of the firm. Owns commitments and shows a willingness to answer for their actions without being defensive or shifting blame.
  • Client Focus: Intentionally seeks to understand Client needs. Proactively identify opportunities to serve or create a benefit for the Client. Looks to exceed Client expectations by creating delight. Establishes and maintains effective Client relationships.
  • Situational Adaptability: Rebounds from setbacks vs. emotionally responding with drama. Is confident under pressure. Handles or manages change or crises effectively. Maintains a positive attitude despite adversity. Grows from hardships and negative experiences.
  • Action Oriented: Embraces challenges and takes action, without unnecessary delay. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues without avoidance.

Preferred:

  • Secondary education, bachelor’s degree preferred, or equivalent combination of education, training, and experience.


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