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Social Media Customer Service Jobs (NOW HIRING)

Junction Events

Social Media Assistant

Chicago, IL · On-site

$51K - $61K/yr

... customer service by helping customers who reach out to Michigan Media through social media for assistance. Salary range: $51000 - $61000 per year. Responsibilities: * Create consistent, meaningful ...

Gleim

Social Media Specialist

Gainesville, FL · On-site

Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.

Gleim

Social Media Specialist

Gainesville, FL · On-site

Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.

Morphe

Social Media Coordinator

Los Angeles, CA · On-site

Skills o Social Media o Media Marketing o Marketing o Digital Marketing o Content Scheduling o Microsoft Office o Community Management o Social Media Marketing o Customer Service o Analytics ...

Connect for Health Colorado

Social Media Manager

Denver, CO · On-site

$79K - $99K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Customers can shop online; get help by phone or online chat from Customer Service Center ... The Social Media Manager will be responsible for creating content for day-to-day management of ...

Gleim

Social Media Specialist

Gainesville, FL · On-site

Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.

Connect for Health Colorado

Social Media Manager

Denver, CO · Remote

$79K - $99K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Customers can shop online; get help by phone or online chat from Customer Service Center ... The Social Media Manager will be responsible for creating content for day-to-day management of ...

Haha App

Social Media Manager

About the Social Media Manager Position Our organization is in need of a talented Social Media ... or customer service. * Monitor customer reviews, responding to queries in a timely and polite ...

Gleim

Social Media Specialist

Gainesville, FL

Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.

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Social Media Customer Service information

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How much do social media customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for social media customer service in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What is a social media customer service?

A Social Media Customer Service job involves assisting customers through social media platforms like Facebook, Twitter, and Instagram. Representatives respond to inquiries, resolve complaints, and engage with customers to provide support and maintain brand reputation. They also monitor conversations, escalate complex issues, and ensure a positive customer experience. Strong communication skills and a good understanding of social media etiquette are essential.

What are the key skills and qualifications needed to thrive in social media customer service?

To thrive as a Social Media Customer Service professional, you need strong written communication, problem-solving abilities, and a keen understanding of social media platforms, often supported by relevant experience or coursework. Familiarity with customer relationship management (CRM) tools, help desk software, and social listening tools is commonly required in this role. Outstanding candidates also demonstrate patience, empathy, and the ability to quickly de-escalate tense situations while maintaining a brand's voice. These skills ensure efficient, positive customer interactions and help maintain the company’s online reputation.

What does a social media customer service do?

A typical day in a Social Media Customer Service role involves monitoring various social media channels for customer inquiries, responding to questions and concerns in real-time, and escalating complex issues to the appropriate internal teams as needed. You may also draft responses, participate in ongoing brand campaigns, and analyze feedback trends to help improve overall customer experience. Collaboration with social media managers, marketing teams, and other customer service representatives is common to ensure that messaging is consistent and accurate. The fast-paced environment requires multitasking and staying informed about the latest updates to social platforms and company policies.

More about Social Media Customer Service jobs
What cities are hiring for Social Media Customer Service jobs? Cities with the most Social Media Customer Service job openings:
What are the most commonly searched types of Social Media Customer Service jobs? The most popular types of Social Media Customer Service jobs are:
What states have the most Social Media Customer Service jobs? States with the most job openings for Social Media Customer Service jobs include:
What job categories do people searching Social Media Customer Service jobs look for? The top searched job categories for Social Media Customer Service jobs are:
Social Media Customer Service jobs near you
Infographic showing various Social Media Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Social Media Coordinator

Mia Aesthetics Services

Phoenix, AZ • On-site

Full-time

Posted 6 days ago

Job description

Description

Mia Aesthetics is a leading provider in plastic surgery services with a growing top-tier staff of plastic surgeons, expanding locations nationwide, and well over 150,000 satisfied patients. Our mission is to bring beauty and cost-efficiency into reality. At Mia Aesthetics we provide the highest quality plastic surgery, all at affordable prices.

  • Our Core Values: Patients First, Collaborate Openly, Respect for Others, and Execute with Purpose.

The Social Media Coordinator to capture original content and suggest creative ways to attract more customers and promote our brand. You'll work in a dynamic, creative, and collaborative environment and help lead the company's growing brand and social media presence across various platforms.

  • Daily postings on Facebook, Instagram, Twitter and Pinterest, strategically targeting each platform's unique audience
  • Build and nurture customer and follower relations across all social media platforms, continuously working to improve brand engagement
  • Capture and analyze important metrics across platforms to share in monthly reports
  • Excellent writing, storytelling and communication skills through social media stories and feeds
  • Ensure the brand's voice and vision is present in all messaging and content creation

...additional responsibilities as defined in the job description

Requirements

  • GED or High School Diploma
  • Strong attention to detail and ability to multi-task, prioritize, and perform well under tight deadlines
  • Excellent communication and customer service skills; bilingual in English and Spanish preferred
  • Final Cut Pro or Premiere experience
  • Strong experience using social media platforms
  • Creative eye for creating captivating content in alignment with our brand

Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

Join us: https://miaaesthetics.com/careers/

#miajobs #mia_talent

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