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Social Media Customer Service Jobs (NOW HIRING)

Gleim

Social Media Specialist

Gainesville, FL · On-site

Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.

Gleim

Social Media Specialist

Gainesville, FL · On-site

Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.

Champion Homes

Social Media Intern

Winter Park, FL · Remote

$15.25 - $19.75/hr

Creates graphics and edit videosResponds to messages and comments on all social media platforms and provides an excellent customer service experience. Researches trends and strategies to make ...

Morphe

Social Media Coordinator

Los Angeles, CA · On-site

Skills o Social Media o Media Marketing o Marketing o Digital Marketing o Content Scheduling o Microsoft Office o Community Management o Social Media Marketing o Customer Service o Analytics ...

Gleim

Social Media Specialist

Gainesville, FL · On-site

Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.

Haha App

Social Media Manager

About the Social Media Manager Position Our organization is in need of a talented Social Media ... or customer service. * Monitor customer reviews, responding to queries in a timely and polite ...

Sun, Inc.

Social Media Specialist

Southfield, MI

Overview The Social Media Specialist is responsible for developing, editing, publishing, and ... Excellent interpersonal, customer service, and written and verbal communication skills BENEFITS At ...

Career Page

Social Media Intern

Seven Hills, OH · On-site

$16 - $19/hr

... customer service concerns or sensitive issues to the appropriate team members. · Identify ... social media content across multiple platforms. · Create short-form video content for channels ...

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Social Media Customer Service information

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How much do social media customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for social media customer service in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What is a social media customer service?

A Social Media Customer Service job involves assisting customers through social media platforms like Facebook, Twitter, and Instagram. Representatives respond to inquiries, resolve complaints, and engage with customers to provide support and maintain brand reputation. They also monitor conversations, escalate complex issues, and ensure a positive customer experience. Strong communication skills and a good understanding of social media etiquette are essential.

What does a social media customer service do?

A typical day in a Social Media Customer Service role involves monitoring various social media channels for customer inquiries, responding to questions and concerns in real-time, and escalating complex issues to the appropriate internal teams as needed. You may also draft responses, participate in ongoing brand campaigns, and analyze feedback trends to help improve overall customer experience. Collaboration with social media managers, marketing teams, and other customer service representatives is common to ensure that messaging is consistent and accurate. The fast-paced environment requires multitasking and staying informed about the latest updates to social platforms and company policies.

What are the key skills and qualifications needed to thrive in social media customer service?

To thrive as a Social Media Customer Service professional, you need strong written communication, problem-solving abilities, and a keen understanding of social media platforms, often supported by relevant experience or coursework. Familiarity with customer relationship management (CRM) tools, help desk software, and social listening tools is commonly required in this role. Outstanding candidates also demonstrate patience, empathy, and the ability to quickly de-escalate tense situations while maintaining a brand's voice. These skills ensure efficient, positive customer interactions and help maintain the company’s online reputation.

How do you become a social media customer service agent?

To become a social media customer service agent, candidates typically need strong communication skills, familiarity with social media platforms, and experience in customer service. Many employers prefer candidates with a high school diploma or equivalent, and some roles may require knowledge of customer relationship management (CRM) tools. Gaining relevant experience and demonstrating problem-solving abilities can improve job prospects.
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What are the most commonly searched types of Social Media Customer Service jobs?

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Social Media Customer Service jobs near you
Infographic showing various Social Media Customer Service job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 33% Part Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Social Media Specialist

Gleim

Gainesville, FL • On-site

Other

Posted 29 days ago

Job description

As a highly motivated and creative Social Media Specialist at Gleim, you will play a pivotal role in designing and implementing social media strategies that enhance brand awareness, support marketing, and boost sales efforts. You will develop and manage high-quality, engaging content across various social platforms, working closely with the marketing team and stakeholders across the company to maintain a consistent brand voice.


Responsibilities:


  • Social Media Campaigns: Design and execute advertising campaigns to promote products and events. Set clear objectives and keep in line with established, brand, voice, and tone.
  • Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.
  • Communicate the Gleim brand in a positive, authentic way that will attract target market.
  • Keep up to date with the latest social media trends and best practices to ensure strategies remain relevant.
  • Generate inbound traffic and turn followers into customers through content development and strategy. Propose ideas for lead generating and demand generating content.
  • Work closely with the digital marketing strategist to set engagement and conversion strategy.
  • Track Performances: Use tools like Facebook Insights, Google Analytics, and other native social media analytics tools to monitor the efficacy of social media campaigns and strategies.
  • Report Insights: Regularly report on social media engagement (likes, shares, comments), growth of follower base, and other key performance indicators (KPIs). Use these insights to refine strategies.
  • Work closely with other team members and different departments, including but not limited to sales, and customer service, to ensure that the social media strategy supports overall business goals.


Requirements:


  • Applicable 4-year degree in Social Media Marketing, Digital Media, Marketing, Public Relations, or a related field, or equivalent practical experience.
  • Experience in a social media role is a plus.
  • Knowledgeable about social media best practices.
  • Understanding of social media KPIs.
  • Must be able to work full-time on-site in Gainesville, Florida.
  • Previous experience with video or familiarity in education, aviation, exam prep, and/or accounting spaces, prior acting as a subject matter expert a plus. 


References required. Drug testing and background check will be conducted upon a job offer. Gleim is a drug and smoke free workplace.