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Social Media Customer Service Jobs (NOW HIRING)

Havertown Carpets

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Customer Service & Social Media Specialist

Malvern, PA · On-site

$18 - $25/hr

Customer Service & Social Media Specialist Full-Time | In-Person | Havertown, PA Join One of the Fastest Growing Flooring Companies in the Mid-Atlantic Havertown Carpet Co. is looking for an ...

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Taziki's Mediterranean Cafe

Social Media Specialist

AL · On-site

Serve as the social media customer service point of contact Qualifications: * 3-5 years of experience working directly with social media for a brand * Bachelor's degree in marketing or related field

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

EPITEC

Customer Service Rep

Framingham, MA · On-site

$22/hr

Job #105589 Customer Service Rep. Location: 100% Remote Pay Rate Range: $22 hourly W2 Contract 2 ... and/or social media comments. Field customer questions, resolve standard customer complaints ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

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Social Media Customer Service information

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How much do social media customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for social media customer service in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What is a social media customer service?

A Social Media Customer Service job involves assisting customers through social media platforms like Facebook, Twitter, and Instagram. Representatives respond to inquiries, resolve complaints, and engage with customers to provide support and maintain brand reputation. They also monitor conversations, escalate complex issues, and ensure a positive customer experience. Strong communication skills and a good understanding of social media etiquette are essential.

What are the key skills and qualifications needed to thrive in social media customer service?

To thrive as a Social Media Customer Service professional, you need strong written communication, problem-solving abilities, and a keen understanding of social media platforms, often supported by relevant experience or coursework. Familiarity with customer relationship management (CRM) tools, help desk software, and social listening tools is commonly required in this role. Outstanding candidates also demonstrate patience, empathy, and the ability to quickly de-escalate tense situations while maintaining a brand's voice. These skills ensure efficient, positive customer interactions and help maintain the company’s online reputation.

What does a social media customer service do?

A typical day in a Social Media Customer Service role involves monitoring various social media channels for customer inquiries, responding to questions and concerns in real-time, and escalating complex issues to the appropriate internal teams as needed. You may also draft responses, participate in ongoing brand campaigns, and analyze feedback trends to help improve overall customer experience. Collaboration with social media managers, marketing teams, and other customer service representatives is common to ensure that messaging is consistent and accurate. The fast-paced environment requires multitasking and staying informed about the latest updates to social platforms and company policies.

More about Social Media Customer Service jobs
What cities are hiring for Social Media Customer Service jobs? Cities with the most Social Media Customer Service job openings:
What are the most commonly searched types of Social Media Customer Service jobs? The most popular types of Social Media Customer Service jobs are:
What states have the most Social Media Customer Service jobs? States with the most job openings for Social Media Customer Service jobs include:
What job categories do people searching Social Media Customer Service jobs look for? The top searched job categories for Social Media Customer Service jobs are:
Social Media Customer Service jobs near you
Infographic showing various Social Media Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Student Social Media & Customer Service Assistant

Florida Atlantic University

Boca Raton, FL • On-site

$15/hr

Part-time

Posted 3 days ago

New

Florida Atlantic University rating

6.6

Company rating: 6.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

498th of 616 rated colleges and universities

Job description

Apply now to join FAU, where tomorrow begins.


For more information on everything FAU has to offer, please visit www.fau.edu/jobs.


Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a Student Social Media & Customer Service Assistant in Boca Raton, FL.

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a creative, motivated, and dependable student to join our team for up to 20 hours per week. This is an excellent opportunity for a student interested in social media marketing, communications, or digital content creation to gain hands-on experience while also providing exceptional customer service.

Primary Responsibilities:

  • Create engaging, original content for OLLI's social media platforms, including Facebook and Instagram.

  • Develop creative ideas to promote classes, events, and member activities.

  • Publish a minimum of two social media posts per week and help maintain a consistent posting schedule.

  • Capture photos and short videos of classes and special events for social media.

  • Monitor engagement and suggest new ideas to increase visibility and audience interaction.

  • Stay current with social media trends and recommend innovative ways to grow OLLI's online presence.

  • Provide exceptional customer service to OLLI members, visitors, faculty, and staff.

  • Greet patrons and assist with class registrations and general inquiries.

  • Answer incoming telephone calls professionally.

  • Perform accurate data entry and maintain electronic records.

  • Organize and scan office files and assist with other administrative duties as needed.

  • Perform other job-related duties as assigned.

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The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB

Minimum Qualifications:

FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA.
Strong written and verbal communication skills, excellent customer service, and the ability to work both independently and collaboratively are essential.
The ideal candidate is creative, organized, and interested in social media marketing or communications.
Experience with Facebook, Instagram, Canva, or similar platforms is preferred.

Salary:

$15.00 hourly.

College or Department:

OPS - OLLI: Registration/Auditorium/Customer Service

Location:

Boca Raton

Work Days and Hours:

Up to 20 hours per week with a flexible schedule Monday-Friday, 9:00 a.m.-5:00 p.m. Occasional evening hours for special events.

Application Deadline:

2026-08-02

Special Instructions to Applicant:

This is a part-time position.
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

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