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Social Media Customer Service Jobs (NOW HIRING)

Taziki's Mediterranean Cafe

Social Media Specialist

AL · On-site

Serve as the social media customer service point of contact Qualifications: * 3-5 years of experience working directly with social media for a brand * Bachelor's degree in marketing or related field

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site +1

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

Social Matters Digital

Social Media Intern

Beverly Hills, CA

$17.25 - $22.25/hr

Our interns gain valuable knowledge and hands on experience of the social media and marketing industry, web development, and other related services. Interns at Social Matters Digital are not used as ...

K-1 Speed Inc

Social Media Strategist

Irvine, CA · On-site

... customer-service oriented attitude ● Excellent attention to detail is a must ● Excellent ... social media strategist or manager ● A bachelor's (or equivalent) degree in marketing or a ...

Rise Local

Social Media Coordinator

Farmers Branch, TX · On-site

Rise Local is growing! We're searching for a Social Media Coordinator to help with the planning and ... Tell us about your outstanding teamwork and customer service skills in a manner that touches, moves ...

MARTA

SR CUST SVC SOCIAL MEDIA SPEC

Atlanta, GA · On-site

$60K - $90K/yr

Must have six (6) years of demonstrated experience planning and managing social media platforms ... Represents the Office of Customer Services at meetings. Must be able to work flexible hours and ...

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Social Media Customer Service information

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$5

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$39

How much do social media customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for social media customer service in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What is a social media customer service?

A Social Media Customer Service job involves assisting customers through social media platforms like Facebook, Twitter, and Instagram. Representatives respond to inquiries, resolve complaints, and engage with customers to provide support and maintain brand reputation. They also monitor conversations, escalate complex issues, and ensure a positive customer experience. Strong communication skills and a good understanding of social media etiquette are essential.

What does a social media customer service do?

A typical day in a Social Media Customer Service role involves monitoring various social media channels for customer inquiries, responding to questions and concerns in real-time, and escalating complex issues to the appropriate internal teams as needed. You may also draft responses, participate in ongoing brand campaigns, and analyze feedback trends to help improve overall customer experience. Collaboration with social media managers, marketing teams, and other customer service representatives is common to ensure that messaging is consistent and accurate. The fast-paced environment requires multitasking and staying informed about the latest updates to social platforms and company policies.

What are the key skills and qualifications needed to thrive in social media customer service?

To thrive as a Social Media Customer Service professional, you need strong written communication, problem-solving abilities, and a keen understanding of social media platforms, often supported by relevant experience or coursework. Familiarity with customer relationship management (CRM) tools, help desk software, and social listening tools is commonly required in this role. Outstanding candidates also demonstrate patience, empathy, and the ability to quickly de-escalate tense situations while maintaining a brand's voice. These skills ensure efficient, positive customer interactions and help maintain the company’s online reputation.

How do you become a social media customer service agent?

To become a social media customer service agent, candidates typically need strong communication skills, familiarity with social media platforms, and experience in customer service. Many employers prefer candidates with a high school diploma or equivalent, and some roles may require knowledge of customer relationship management (CRM) tools. Gaining relevant experience and demonstrating problem-solving abilities can improve job prospects.
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What are the most commonly searched types of Social Media Customer Service jobs?

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Social Media Customer Service jobs near you
Infographic showing various Social Media Customer Service job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 33% Part Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Social Media/ Customer Relations Manager

Fiesta Kia

Albuquerque, NM

$104K/yr

Full-time

Re-posted 8 days ago

Job description

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Social Media / Customer Relations Manager

Location: Albuquerque, NM, 87110

Job Overview

We are seeking a dynamic and experienced Social Media / Customer Relations Manager to join our team in Albuquerque, NM. The ideal candidate will be responsible for managing our social media presence, engaging with customers, and ensuring a positive brand experience across all platforms.

Key Responsibilities
  • Develop, implement, and manage social media strategies to increase brand awareness and engagement.
  • Monitor social media channels and respond promptly to customer inquiries, comments, and feedback.
  • Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
  • Collaborate with marketing and sales teams to align social media campaigns with business goals.
  • Analyze social media metrics and customer feedback to improve communication strategies.
  • Handle customer complaints and resolve issues in a professional and timely manner.
  • Create engaging content tailored to different social media platforms.
  • Stay up-to-date with the latest social media trends and best practices.
Qualifications
  • Proven experience as a Social Media Manager, Customer Relations Manager, or similar role.
  • Strong knowledge of social media platforms, tools, and analytics.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult customer situations with professionalism and empathy.
  • Creative mindset with attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with Albuquerque market and customer base is a plus.
How to Apply

If you are passionate about social media and customer relations and want to make a meaningful impact, please submit your resume and cover letter to our HR department.

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