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Social Media Customer Service Jobs (NOW HIRING)

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

Social Matters Digital

Social Media Intern

Beverly Hills, CA · On-site

$17.25 - $22.25/hr

Our interns gain valuable knowledge and hands on experience of the social media and marketing industry, web development, and other related services. Interns at Social Matters Digital are not used as ...

K-1 Speed Inc

Social Media Strategist

Irvine, CA · On-site

$70K - $75K/yr

... customer-service oriented attitude ● Excellent attention to detail is a must ● Excellent ... social media strategist or manager ● A bachelor's (or equivalent) degree in marketing or a ...

Rise Local

Social Media Coordinator

Farmers Branch, TX · On-site

Rise Local is growing! We're searching for a Social Media Coordinator to help with the planning and ... Tell us about your outstanding teamwork and customer service skills in a manner that touches, moves ...

MARTA

SR CUST SVC SOCIAL MEDIA SPEC

Atlanta, GA · On-site

$60K - $90K/yr

Must have six (6) years of demonstrated experience planning and managing social media platforms ... Represents the Office of Customer Services at meetings. Must be able to work flexible hours and ...

Honorhealth

Social Media Specialist

The Social Media Specialist is focused on building our brand and ensuring customer engagement through creating relevant healthcare content, social media advertising, lead generation, customer service ...

Rise Local

Social Media Coordinator

Farmers Branch, TX · On-site

Rise Local is growing! We're searching for a Social Media Coordinator to help with the planning and ... Tell us about your outstanding teamwork and customer service skills in a manner that touches, moves ...

Junction Events

Social Media Assistant

Chicago, IL · Hybrid

$51K - $61K/yr

... customer service by helping customers who reach out to Michigan Media through social media for assistance. Salary range: $51000 - $61000 per year. Responsibilities: * Create consistent, meaningful ...

Junction Events

Social Media Assistant

Chicago, IL · On-site

$51K - $61K/yr

... customer service by helping customers who reach out to Michigan Media through social media for assistance. Salary range: $51000 - $61000 per year. Responsibilities: * Create consistent, meaningful ...

Veritas HHS Inc

Social Media Specialist

Richmond, VA · On-site

With the project manager's input and guidance, responds to any customer service issues posted to ... Keeps abreast of all social media trends, working with the project manager and contract executive ...

Veritas HHS Inc

Social Media Specialist

Richmond, VA · On-site

With the project manager's input and guidance, responds to any customer service issues posted to ... Keeps abreast of all social media trends, working with the project manager and contract executive ...

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Social Media Customer Service information

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How much do social media customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for social media customer service in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What is a social media customer service?

A Social Media Customer Service job involves assisting customers through social media platforms like Facebook, Twitter, and Instagram. Representatives respond to inquiries, resolve complaints, and engage with customers to provide support and maintain brand reputation. They also monitor conversations, escalate complex issues, and ensure a positive customer experience. Strong communication skills and a good understanding of social media etiquette are essential.

What does a social media customer service do?

A typical day in a Social Media Customer Service role involves monitoring various social media channels for customer inquiries, responding to questions and concerns in real-time, and escalating complex issues to the appropriate internal teams as needed. You may also draft responses, participate in ongoing brand campaigns, and analyze feedback trends to help improve overall customer experience. Collaboration with social media managers, marketing teams, and other customer service representatives is common to ensure that messaging is consistent and accurate. The fast-paced environment requires multitasking and staying informed about the latest updates to social platforms and company policies.

What are the key skills and qualifications needed to thrive in social media customer service?

To thrive as a Social Media Customer Service professional, you need strong written communication, problem-solving abilities, and a keen understanding of social media platforms, often supported by relevant experience or coursework. Familiarity with customer relationship management (CRM) tools, help desk software, and social listening tools is commonly required in this role. Outstanding candidates also demonstrate patience, empathy, and the ability to quickly de-escalate tense situations while maintaining a brand's voice. These skills ensure efficient, positive customer interactions and help maintain the company’s online reputation.

How do you become a social media customer service agent?

To become a social media customer service agent, candidates typically need strong communication skills, familiarity with social media platforms, and experience in customer service. Many employers prefer candidates with a high school diploma or equivalent, and some roles may require knowledge of customer relationship management (CRM) tools. Gaining relevant experience and demonstrating problem-solving abilities can improve job prospects.
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Social Media Customer Service jobs near you
Infographic showing various Social Media Customer Service job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 33% Part Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Social Media Coordinator

Huge Ape Media

Irvine, CA • On-site

Full-time

Re-posted 17 days ago

Job description

Company Description
Huge Ape is an adult entertainment-focused company that specializes in aggressive online marketing and creative development. We partner and work with some of the biggest and best brands in the adult industry. We not only work in marketing/branding but also corporate development and joint venture projects.
We welcome and prefer all candidates to look us up on Social Media (Instagram and Twitter) and also to visit our website to get a feel for our company culture (please note the industry we work in!
Our company is truly global and multicultural, we have an extended team of 50 team members engaged as full-time contractors, working from six countries and two continents.
Job Description
As a Social Media Coordinator you will combine marketing and social media management skills to drive and enhance company social media presences, including interacting with customers, promoting brand-focused interactive and engaging content, and expanding opportunities for revenue. You will be working remotely as a part of our Marketing team to create innovative social media campaigns.
Our team is constantly growing, and you will be part of our journey in taking key decisions in developing the look and feel of our digital space.
Who Will Love This Job
  • A marketing creative who understands the value of social media in a business
  • A person who is used to working remotely as a part of a cross-functional team
  • A solution minded team player
  • If you enjoy freedom with responsibility
  • If you want to share your energy and knowledge
  • If you want to be part of a design team learning and developing together

You get to
  • Be part of a cross functional team with highly experienced specialists
  • Enjoy a flexible work life

Duties
  • Create marketing and social media campaigns and strategies, including content ideation, and implementation schedules
  • Ensure brand consistency in marketing and social media messages by working with various team members, including advertising, product development, and brand management
  • Provide guidance to social media and marketing team members on social media implementation best practices and strategies
  • Collect customer data and analyses interactions and visits, and use this information to create comprehensive reports and improve future marketing strategies and campaigns
  • Report progress to senior marketing management
  • Grow and expand company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
  • Research and monitor activity of company competitors
  • Create and distribute engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages

Qualifications
  • A degree in Communications or Marketing,
  • 1-2 Years of Experience with Social Media Management
  • Marketing Experience,
  • Experience in the Entertainment business.
  • Data Collection and Analysis,
  • Technology Skills,
  • Strong Verbal and Written Communication Skills,
  • Attention to Detail,
  • Creative Problem-Solving Skills,
  • Experience with Major Social Media Platforms and Scheduling

Additional Information
NOTE - Please include salary history for consideration. Please make sure to check us out on Instagram and Twitter to get a feel for the company! :)
  • Casual fun work environment!
  • Jeans and flip flops welcome!!!
  • A unique learning experience including working with international staff
  • Fun events and parties with the staff, including red carpet award shows!
  • Because who wouldn't want to work with great adult content all day?!?!
  • FRIDAY work from home!

Please make sure to follow the company on social media to get a feel of our culture and company.

Apply