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Social Media Customer Service Manager Jobs (NOW HIRING)

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

VisitorsCoverage Inc.

Social Media Manager

Santa Clara, CA · Remote

$70K - $90K/yr

Collaborate with cross-functional teams (marketing, sales, customer service, etc.) to integrate ... Manage social media advertising campaigns, including budget allocation, targeting, and optimization.

Mid-States

Social Media Manager

Fort Worth, TX · On-site

Escalate customer service issues, product concerns, and reputation management situations to ... Track social media trends, platform updates, and emerging best practices to improve performance and ...

Kosmos

Social Media Manager

Newport, RI · Remote

$70K - $100K/yr

Respond to customer inquiries and feedback in a timely and professional manner Requirements: * Proven experience as a Social Media Manager or similar role * Demonstrable knowledge of social media ...

Social Matters Digital

Social Media Intern

Beverly Hills, CA · On-site

$17.25 - $22.25/hr

... management, web development, digital advertising, media buying, online loyalty programs, and other online services. We are currently looking for Fall Interns to start this August.Our interns gain ...

Kosmos

Social Media Manager

Newport, RI · Remote

$70K - $100K/yr

Respond to customer inquiries and feedback in a timely and professional manner Requirements: * Proven experience as a Social Media Manager or similar role * Demonstrable knowledge of social media ...

ATIA Ltd

Social Media Engineer

Washington, DC

... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...

Kosmos

Social Media Manager

East Greenwich, RI · Remote

$70K - $100K/yr

Respond to customer inquiries and feedback in a timely and professional manner Requirements: * Proven experience as a Social Media Manager or similar role * Demonstrable knowledge of social media ...

ATIA Ltd

Social Media Engineer

Los Angeles, CA

... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...

Yatenga Llc

Social Media Manager

New York, NY · On-site

... brand awareness, customer engagement, and revenue. What you'll be doing: * Craft high-quality ... A social media marketing and community management pro with a proven track record. * A social media ...

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How much do social media customer service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for social media customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the role of a social media customer service manager?

A social media customer service manager oversees a company's online presence by responding to customer inquiries, resolving issues, and managing interactions across social media platforms. They use tools like social media management software and require strong communication skills to maintain positive brand reputation and customer satisfaction.

What does a Social Media Customer Service Manager do?

A Social Media Customer Service Manager oversees a company's customer service interactions on social media platforms like Facebook, Twitter, and Instagram. They respond to customer inquiries, resolve complaints, and ensure that the company's online reputation is maintained. This role often involves creating policies for social engagement, training team members, and analyzing feedback to improve customer satisfaction. Their goal is to provide timely, helpful, and professional support to customers while representing the brand positively online.

What is a typical salary for a social media manager?

The average salary for a social media manager varies by experience and location but generally ranges from $50,000 to $70,000 annually. Senior roles or those managing larger teams can earn upwards of $80,000 or more, especially with skills in analytics and content strategy.

What jobs pay 4000 a week without a degree?

A Social Media Customer Service Manager can earn around $4,000 weekly with experience, strong communication skills, and proficiency in social media platforms and customer service tools. High-paying roles in sales, real estate, or freelance consulting may also reach this income level without requiring a degree, often relying on performance and expertise. These jobs typically involve flexible schedules and self-directed work environments.

How does a Social Media Customer Service Manager effectively balance quick response times with maintaining high-quality interactions?

As a Social Media Customer Service Manager, balancing speed and quality involves using efficient workflow tools, establishing clear response protocols, and providing ongoing training to your team. While customers expect rapid replies on platforms like Twitter and Facebook, it’s equally important to ensure responses are accurate, empathetic, and on-brand. Managers typically use social listening and ticketing platforms to prioritize and assign inquiries, and they coach their teams on handling complex or sensitive issues. Regular performance reviews and collaboration with marketing or product teams also help ensure both responsiveness and service quality stay high.

What are the key skills and qualifications needed to thrive as a Social Media Customer Service Manager, and why are they important?

To thrive as a Social Media Customer Service Manager, you need strong customer service experience, in-depth knowledge of social media platforms, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and analytics platforms is typically required. Excellent communication, conflict resolution, and multitasking skills help you effectively engage with customers and manage online communities. These abilities ensure prompt, positive customer interactions and protect brand reputation in the fast-paced, public environment of social media.

What jobs make $3,000 a month without a degree?

A Social Media Customer Service Manager can earn around $3,000 monthly with relevant experience and strong communication skills, often working remotely or in customer support environments. Other roles include sales representatives, administrative assistants, or freelance workers in fields like graphic design or content creation, which may require specific skills or certifications but not a degree.
What cities are hiring for Social Media Customer Service Manager jobs? Cities with the most Social Media Customer Service Manager job openings:
What are the most commonly searched types of Social Media Customer Service jobs? The most popular types of Social Media Customer Service jobs are:
What states have the most Social Media Customer Service Manager jobs? States with the most job openings for Social Media Customer Service Manager jobs include:
Social Media Customer Service Manager jobs near you
Associate Manager, Social Media

Associate Manager, Social Media

Chedraui USA

Commerce, CA • On-site

$70K/yr

Full-time

Posted 29 days ago

Chedraui rating

5.7

Company rating: 5.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Associate Manager, Social Media
Store Support Center
We are searching for an experienced Associate Manager, Social Media for our StoreSupport Center located at 600 Citadel Drive, Commerce, CA, 90040.
This is an onsite position. Candidates must be able to report to the Store Support Center five days a week.
SUMMARY
Own day-to-day socialmedia execution across assigned platforms for Chedraui USA. Drive contentperformance, engagement, and brand consistency. Partner across Marketing,Merchandising, Operations, Media, and Corporate Communications. Supportbusiness goals across awareness, traffic, loyalty, and promotions.
ESSENTIAL DUTIES ANDRESPONSIBILITIES
Performday-to-day social media management at Chedraui USA, partnering with internalteams and digital media partners.
SocialStrategy and Execution
  • Execute platform-specific social strategies aligned to brand and business priorities
  • Manage daily publishing, engagement, and moderation across owned social channels
  • Maintain content calendars tied to promotional, seasonal, and brand moments
  • Ensure voice, tone, and visual standards align with brand guidelines

ContentDevelopment
  • Brief and guide development of short-form video, static assets, stories, and reels
  • Partner with Creative and external vendors on social-first formats
  • Support creator and influencer activations in coordination with Corporate Communications
  • Write platform-native copy optimized for performance and clarity

Performanceand Optimization
  • Track organic and paid social performance against KPIs
  • Analyze reach, engagement, traffic, and conversion metrics
  • Identify trends, insights, and opportunities for improvement
  • Share performance reporting with Marketing leadership on a regular cadence

PaidSocial and Budget Oversight
  • Support paid social planning and execution with internal teams and media partners
  • Monitors spend and pacing across campaigns
  • Recommend optimizations based on performance data

Cross-FunctionalCollaboration
  • Partner with Merchandising and Operations to support promotions and events
  • Align with Media, CRM, and Digital teams on integrated campaigns
  • Support store-level and regional initiatives as needed

Marketand Competitive Awareness
  • Monitor platform changes, emerging formats, and industry trends
  • Conduct competitive and category audits
  • Translate insights into actionable recommendations

EDUCATIONand EXPERIENCE
  • Bachelor's degree in marketing, Communications, Advertising, or Business
  • Three or more years of professional social media experience
  • Experience managing brand social channels for a consumer or retail brand
  • Experience working with agencies or external partners

COMPENSATION: The starting salary for this position is$70,304.00. The actual starting pay will be determined by anumber of qualifications; including, experience and relevant skills.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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