ESSENTIAL DUTIES ANDRESPONSIBILITIES Performday-to-day social media management at Chedraui USA ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...
ESSENTIAL DUTIES ANDRESPONSIBILITIES Performday-to-day social media management at Chedraui USA ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...
Social Media Specialist
AL · On-site
PTO
Content Management * Own the Content Management & Curation cycle * Execute a distinct strategy for ... Serve as the social media customer service point of contact Qualifications: * 3-5 years of ...
Social Media Specialist
AL · On-site
PTO
Content Management * Own the Content Management & Curation cycle * Execute a distinct strategy for ... Serve as the social media customer service point of contact Qualifications: * 3-5 years of ...
The Social Media Manager will be responsible for creating and executing platform-specific strategies, collaborating with hosts and production teams, monitoring engagement, analyzing performance data ...
The Social Media Manager will be responsible for creating and executing platform-specific strategies, collaborating with hosts and production teams, monitoring engagement, analyzing performance data ...
Social Media Manager Responsibilities include: * Performing research on current benchmark trends ... Collaborate with other teams, like marketing, sales and customer service to ensure brand ...
Social Media Manager Responsibilities include: * Performing research on current benchmark trends ... Collaborate with other teams, like marketing, sales and customer service to ensure brand ...
Social Media Manager
Denver, CO · Remote
$79K - $99K/yr
Medical
Life
Retirement
PTO
Customers can shop online; get help by phone or online chat from Customer Service Center ... The Social Media Manager will be responsible for creating content for day-to-day management of ...
Social Media Manager
Denver, CO · Remote
$79K - $99K/yr
Medical
Life
Retirement
PTO
Customers can shop online; get help by phone or online chat from Customer Service Center ... The Social Media Manager will be responsible for creating content for day-to-day management of ...
Summary: Responsible for developing and administering social media content that is designed to ... Provide outstanding customer service in a timely manner to both guests and fellow team members
Summary: Responsible for developing and administering social media content that is designed to ... Provide outstanding customer service in a timely manner to both guests and fellow team members
Social Media Manager and Customer Service
Fishers, IN · On-site
$20 - $30/hr
Social Media representative and Customer Service work - and helping run our local location. Great business experience, fun fast paced enviroment. Must be good with people and social media platforms.
Quick apply
Social Media Manager and Customer Service
Fishers, IN · On-site
$20 - $30/hr
Social Media representative and Customer Service work - and helping run our local location. Great business experience, fun fast paced enviroment. Must be good with people and social media platforms.
Social Media Manager and Customer Service
Fishers, IN · On-site
$20 - $30/hr
Social Media representative and Customer Service work - and helping run our local location. Great business experience, fun fast paced enviroment. Must be good with people and social media platforms.
Quick apply
Social Media Manager and Customer Service
Fishers, IN · On-site
$20 - $30/hr
Social Media representative and Customer Service work - and helping run our local location. Great business experience, fun fast paced enviroment. Must be good with people and social media platforms.
Social Media Coordinator
Irvine, CA · On-site +1
As a Social Media Coordinator you will combine marketing and social media management skills to drive and enhance company social media presences, including interacting with customers, promoting brand ...
Social Media Coordinator
Irvine, CA · On-site +1
As a Social Media Coordinator you will combine marketing and social media management skills to drive and enhance company social media presences, including interacting with customers, promoting brand ...
Escalate customer service issues, product concerns, and reputation management situations to ... Track social media trends, platform updates, and emerging best practices to improve performance and ...
Escalate customer service issues, product concerns, and reputation management situations to ... Track social media trends, platform updates, and emerging best practices to improve performance and ...
Social Media Manager
Fall River, MA · Remote
$70K - $100K/yr
Respond to customer inquiries and feedback in a timely and professional manner Requirements: * Proven experience as a Social Media Manager or similar role * Demonstrable knowledge of social media ...
Quick apply
Social Media Manager
Fall River, MA · Remote
$70K - $100K/yr
Respond to customer inquiries and feedback in a timely and professional manner Requirements: * Proven experience as a Social Media Manager or similar role * Demonstrable knowledge of social media ...
Social Media Manager
Providence, RI · Remote
$70K - $100K/yr
Respond to customer inquiries and feedback in a timely and professional manner Requirements: * Proven experience as a Social Media Manager or similar role * Demonstrable knowledge of social media ...
Quick apply
Social Media Manager
Providence, RI · Remote
$70K - $100K/yr
Respond to customer inquiries and feedback in a timely and professional manner Requirements: * Proven experience as a Social Media Manager or similar role * Demonstrable knowledge of social media ...
Social Media Manager
Long Beach, CA · On-site
$75K - $95K/yr
Social Media Manager Intex Recreation Corp. Long Beach, California (On-Site) About Intex Recreation ... Partner with Sales, Product Development, Marketing, Creative, Customer Service, and Brand teams to ...
Quick apply
Social Media Manager
Long Beach, CA · On-site
$75K - $95K/yr
Social Media Manager Intex Recreation Corp. Long Beach, California (On-Site) About Intex Recreation ... Partner with Sales, Product Development, Marketing, Creative, Customer Service, and Brand teams to ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...
Social Media Customer Service Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do social media customer service manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for social media customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What does a social media customer service manager do?
A Social Media Customer Service Manager oversees a company's customer service interactions on social media platforms like Facebook, Twitter, and Instagram. They respond to customer inquiries, resolve complaints, and ensure that the company's online reputation is maintained. This role often involves creating policies for social engagement, training team members, and analyzing feedback to improve customer satisfaction. Their goal is to provide timely, helpful, and professional support to customers while representing the brand positively online.
What are the key skills and qualifications needed to thrive as a social media customer service manager?
To thrive as a Social Media Customer Service Manager, you need strong customer service experience, in-depth knowledge of social media platforms, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and analytics platforms is typically required. Excellent communication, conflict resolution, and multitasking skills help you effectively engage with customers and manage online communities. These abilities ensure prompt, positive customer interactions and protect brand reputation in the fast-paced, public environment of social media.
How does a social media customer service manager effectively balance quick response times with maintaining high-quality interactions?
As a Social Media Customer Service Manager, balancing speed and quality involves using efficient workflow tools, establishing clear response protocols, and providing ongoing training to your team. While customers expect rapid replies on platforms like Twitter and Facebook, it’s equally important to ensure responses are accurate, empathetic, and on-brand. Managers typically use social listening and ticketing platforms to prioritize and assign inquiries, and they coach their teams on handling complex or sensitive issues. Regular performance reviews and collaboration with marketing or product teams also help ensure both responsiveness and service quality stay high.
What cities are hiring for Social Media Customer Service Manager jobs?
Cities with the most Social Media Customer Service Manager job openings:
What are the most commonly searched types of Social Media Customer Service jobs?
The most popular types of Social Media Customer Service jobs are:
What states have the most Social Media Customer Service Manager jobs?
States with the most job openings for Social Media Customer Service Manager jobs include:
Chedraui rating
5.7
Based on 15 frontline employees who took The Breakroom Quiz
Job description
SUMMARY
Own day-to-day socialmedia execution across assigned platforms for Chedraui USA. Drive contentperformance, engagement, and brand consistency. Partner across Marketing,Merchandising, Operations, Media, and Corporate Communications. Supportbusiness goals across awareness, traffic, loyalty, and promotions.
ESSENTIAL DUTIES ANDRESPONSIBILITIES
Performday-to-day social media management at Chedraui USA, partnering with internalteams and digital media partners.
SocialStrategy and Execution
- Execute platform-specific social strategies aligned to brand and business priorities
- Manage daily publishing, engagement, and moderation across owned social channels
- Maintain content calendars tied to promotional, seasonal, and brand moments
- Ensure voice, tone, and visual standards align with brand guidelines
ContentDevelopment
- Brief and guide development of short-form video, static assets, stories, and reels
- Partner with Creative and external vendors on social-first formats
- Support creator and influencer activations in coordination with Corporate Communications
- Write platform-native copy optimized for performance and clarity
Performanceand Optimization
- Track organic and paid social performance against KPIs
- Analyze reach, engagement, traffic, and conversion metrics
- Identify trends, insights, and opportunities for improvement
- Share performance reporting with Marketing leadership on a regular cadence
PaidSocial and Budget Oversight
- Support paid social planning and execution with internal teams and media partners
- Monitors spend and pacing across campaigns
- Recommend optimizations based on performance data
Cross-FunctionalCollaboration
- Partner with Merchandising and Operations to support promotions and events
- Align with Media, CRM, and Digital teams on integrated campaigns
- Support store-level and regional initiatives as needed
Marketand Competitive Awareness
- Monitor platform changes, emerging formats, and industry trends
- Conduct competitive and category audits
- Translate insights into actionable recommendations
About Chedraui USA
Sourced by ZipRecruiter
Industry
Supermarkets and grocery stores
Company size
10,000+ Employees
Headquarters location
Commerce, CA, US