ZipRecruiter

Log In

1

Social Media Customer Service Manager Jobs (NOW HIRING)

ATIA Ltd

Social Media Engineer

Memphis, TN

... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...

Finding Mastery

Social Media Manager

Los Angeles, CA · On-site

$60 - $80/hr

The Social Media Manager at Finding Mastery will be responsible for overseeing the company's social ... customer experience across all platforms * Stay up-to-date with changes in all social platforms ...

UWorld, LLC

Social Media Manager

Coppell, TX · On-site

$80 - $100/hr

... customers. Responsibilities * Strategy & Planning: Define and manage the annual social media ... Work as part of a shared services team that includes designers, videographers, and content writers.

UWorld, LLC

Social Media Manager

Coppell, TX · Hybrid

... customers. Responsibilities * Strategy & Planning: Define and manage the annual social media ... Work as part of a shared services team that includes designers, videographers, and content writers.

Wine Industry Expo

$60 - $80/hr

Social Media Management: * Develop and implement a comprehensive social media strategy across ... Facilitate online customer service interactions to ensure excellent customer experiences * Monitor ...

Crush City Innovations

Social Media Manager

Houston, TX · On-site

$60 - $80/hr

As we continue to expand, we are seeking a creative and strategic Social Media Manager to elevate ... Experience in marketing, branding, entrepreneurship, technology, or creative services is a plus.

Pavago

Social Media Manager

Atlanta, GA · Remote

Experience managing social media for SaaS, e-commerce, agencies, or professional services businesses Experience with influencer collaborations or UGC campaigns Familiarity with paid social ...

Junction Events

Social Media Assistant

Chicago, IL · On-site

$51K - $61K/yr

... customer service by helping customers who reach out to Michigan Media through social media for ... Manage paid social campaigns from setup, execution, optimization, and reporting to the clients' key ...

Adler University

Social Media Manager

Chicago, IL · On-site

$75K - $85K/yr

The Social Media Manager will also support and manage social media content and strategy for the ... Prioritizes service and responsiveness. * Seeks opportunities to improve efficiency, effectiveness ...

Dezer Development

Social Media Manager

Orlando, FL · On-site

$60 - $80/hr

Respond professionally and appropriately to customer inquiries and online feedback * Help manage ... Analyze social media performance metrics and campaign effectiveness using platform analytics and ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsMarketing JobsSocial Media Customer Service Manager Jobs

Social Media Customer Service Manager information

See salary details

$24.5K

$58K

$101K

How much do social media customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for social media customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a social media customer service manager do?

A Social Media Customer Service Manager oversees a company's customer service interactions on social media platforms like Facebook, Twitter, and Instagram. They respond to customer inquiries, resolve complaints, and ensure that the company's online reputation is maintained. This role often involves creating policies for social engagement, training team members, and analyzing feedback to improve customer satisfaction. Their goal is to provide timely, helpful, and professional support to customers while representing the brand positively online.

What are the key skills and qualifications needed to thrive as a social media customer service manager?

To thrive as a Social Media Customer Service Manager, you need strong customer service experience, in-depth knowledge of social media platforms, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and analytics platforms is typically required. Excellent communication, conflict resolution, and multitasking skills help you effectively engage with customers and manage online communities. These abilities ensure prompt, positive customer interactions and protect brand reputation in the fast-paced, public environment of social media.

How does a social media customer service manager effectively balance quick response times with maintaining high-quality interactions?

As a Social Media Customer Service Manager, balancing speed and quality involves using efficient workflow tools, establishing clear response protocols, and providing ongoing training to your team. While customers expect rapid replies on platforms like Twitter and Facebook, it’s equally important to ensure responses are accurate, empathetic, and on-brand. Managers typically use social listening and ticketing platforms to prioritize and assign inquiries, and they coach their teams on handling complex or sensitive issues. Regular performance reviews and collaboration with marketing or product teams also help ensure both responsiveness and service quality stay high.

Is there a demand for social media customer service managers?

There is strong demand for social media customer service managers as companies increasingly prioritize online engagement and reputation management. These roles require skills in communication, social media platforms, and customer support tools, and are often found in industries with active online presence. The role is expected to grow as social media continues to be a key channel for customer interaction.

What cities are hiring for Social Media Customer Service Manager jobs?

Cities with the most Social Media Customer Service Manager job openings:

What are the most commonly searched types of Social Media Customer Service jobs?

The most popular types of Social Media Customer Service jobs are:

What states have the most Social Media Customer Service Manager jobs?

States with the most job openings for Social Media Customer Service Manager jobs include:

What are popular job titles related to Social Media Customer Service Manager jobs?

For Social Media Customer Service Manager jobs, the most frequently searched job titles are:

Social Media Customer Service Manager jobs near you

Social Media Engineer

Memphis, TN

ATIA Ltd
Non-Profits • 11 - 50 employees
Learn more about ATIA Ltdexternal

Full-time

Re-posted 15 days ago

Job description

Company Description

ATIA Holding is a group of three companies: ATIA Ltd, ATIA Consulting and USA Inside.

Websites: www.atiaholding.uk, www.usa-inside.com

LinkedIn: 

https://www.linkedin.com/company/atia-holding/

https://www.linkedin.com/company/10855466


ATIA Ltd 

Website: www.atia.ba  

ATIA Ltd is multinational company which has 2 main sectors: 

-First sector: ISO Standards - which includes: 

  • 1. ISO Implementation 
  • 2. ISO Consultation 
  • 3. ISO Certification 

-Second sector: Software Development 

  • 1.Developing applications for all technologies and platforms 
  • 2.Enterprise Resource Planning (ERP), 
  • 3.Customer Relationship Management System (CRM), 
  • 4.Learning Management System (LMS), 
  • 5.Document Management System (DMS), 
  • 6. Service Desk Plus (SDP), 
  • 7.Service Management Systems (SMS), 
  • 8.Business Continuity Management Systems (BCMS), 
  • 9.Information Security Management Systems (ISMS), 


ATIA Consulting 

Website: www.atia-consulting.com.ba 

The areas of operation for ATIA Consulting company are: 

1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 

2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 

3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 

Job Description

We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.

The goal is to gradually achieve superior customer engagement and intimacy,

website traffic

and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Qualifications
  • Proven working experience in social media or related field (Minimum 5 years)
  • Excellent knowledge of Facebook, LinkedIn and Twitter
  • Demonstrable social networking experience and social analytics tools knowledge
  • Knowledge of online marketing and good understanding of major marketing channels
  • Positive attitude, detail and customer oriented with good multitasking and organisational ability
  • Fluency in English
  • BS in Communications, Marketing, Business, New Media or Public Relations
Additional Information

All your information will be kept confidential according to EEO guidelines.

For more information, please visit our websites:

www.atiaholding.uk

www.usa-inside.com

www.atia.ba

Apply