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Social Media Customer Service Manager Jobs (NOW HIRING)

ATIA Ltd

Social Media Engineer

Boston, MA

... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...

Crayola

Social Media Manager

Easton, PA · On-site

  • Medical

  • Retirement

... brand and customer priorities. Ability to translate social media trends into engaging, relevant ... Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and ...

Digital Media Management

Social Media Manager, Embed

New York, NY · Remote

$66K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency, content studio and incubator specializing in social-first, "always-entertaining" marketing. DMM ...

Jacques Marie Mage, Inc

Social Media Manager

Los Angeles, CA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Gather and share customer feedback on social media to improve our online presence. Monitor online ... Employee Assistance Program: 24/7 confidential support services. * Extra Perks: Pet, auto, and home ...

UWorld, LLC

Social Media Manager

Coppell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers. Responsibilities * Strategy & Planning: Define and manage the annual social media ... Work as part of a shared services team that includes designers, videographers, and content writers.

Fisher & Phillips LLP

Social Media Manager

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Social Media Manager will serve as a trusted resource for attorneys across the firm, providing ... Experience in professional services, the legal industry, or other highly regulated B2B environments.

Complete Care Careers

Social Media Manager

Greenfield, WI · Remote

  • Medical

  • PTO

Monitor customer comments and feedback and ensure reputation management policies are in place ... Qualifications Social Media Manager: * Creative, organized, efficient, proficient multi-tasker with ...

EVERSANA INTOUCH

Social Media Manager

Chicago, IL

We provide next-generation creative and media services, enterprise solutions and data analytics ... The Manager, Social Media will lead development and tactical initiatives, serving as social media ...

US LawShield

Social Media Manager

Houston, TX · On-site

In doing so, the social media manager will maximize customer engagement with U.S. LawShield Institute's services, thereby helping us to accomplish our goals year over year. Role Objectives • ...

Pavago

Social Media Manager

Atlanta, GA · Remote

Experience managing social media for SaaS, e-commerce, agencies, or professional services businesses * Experience with influencer collaborations or UGC campaigns * Familiarity with paid social ...

Veritas HHS Inc

Social Media Specialist

Richmond, VA · On-site

With the project manager's input and guidance, responds to any customer service issues posted to social media (i.e., VPEP's Facebook page) * Keeps abreast of all social media trends, working with the ...

SASSO

Social Media Manager

Baton Rouge, LA · On-site

The Social Media Manager develops and executes organic social media strategies that strengthen ... Help refine SASSO's social media service offering as client needs, agency capabilities, platform ...

Vertex Education

Social Media Manager

Chandler, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a purpose-led education services provider, our mission is destined to benefit many and yet it ... parent/customer sentiment. * Portfolio or examples of social media content, short-form video ...

Dezer Development

Social Media Manager

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Social Media Manager A growing indoor attraction park in Orlando is seeking a highly creative ... Respond professionally and appropriately to customer inquiries and online feedback * Help manage ...

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Social Media Customer Service Manager information

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$24.5K

$58K

$101K

How much do social media customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for social media customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a social media customer service manager do?

A Social Media Customer Service Manager oversees a company's customer service interactions on social media platforms like Facebook, Twitter, and Instagram. They respond to customer inquiries, resolve complaints, and ensure that the company's online reputation is maintained. This role often involves creating policies for social engagement, training team members, and analyzing feedback to improve customer satisfaction. Their goal is to provide timely, helpful, and professional support to customers while representing the brand positively online.

How does a social media customer service manager effectively balance quick response times with maintaining high-quality interactions?

As a Social Media Customer Service Manager, balancing speed and quality involves using efficient workflow tools, establishing clear response protocols, and providing ongoing training to your team. While customers expect rapid replies on platforms like Twitter and Facebook, it’s equally important to ensure responses are accurate, empathetic, and on-brand. Managers typically use social listening and ticketing platforms to prioritize and assign inquiries, and they coach their teams on handling complex or sensitive issues. Regular performance reviews and collaboration with marketing or product teams also help ensure both responsiveness and service quality stay high.

What are the key skills and qualifications needed to thrive as a social media customer service manager?

To thrive as a Social Media Customer Service Manager, you need strong customer service experience, in-depth knowledge of social media platforms, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and analytics platforms is typically required. Excellent communication, conflict resolution, and multitasking skills help you effectively engage with customers and manage online communities. These abilities ensure prompt, positive customer interactions and protect brand reputation in the fast-paced, public environment of social media.

What cities are hiring for Social Media Customer Service Manager jobs?

Cities with the most Social Media Customer Service Manager job openings:

What are the most commonly searched types of Social Media Customer Service jobs?

The most popular types of Social Media Customer Service jobs are:

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Social Media Customer Service Manager jobs near you

Social Media Engineer

ATIA Ltd

Boston, MA

Full-time

Re-posted 21 days ago

Job description

Company Description

ATIA Holding is a group of three companies: ATIA Ltd, ATIA Consulting and USA Inside.

Websites: www.atiaholding.uk, www.usa-inside.com

LinkedIn: 

https://www.linkedin.com/company/atia-holding/

https://www.linkedin.com/company/10855466


ATIA Ltd 

Website: www.atia.ba  

ATIA Ltd is multinational company which has 2 main sectors: 

-First sector: ISO Standards - which includes: 

  • 1. ISO Implementation 
  • 2. ISO Consultation 
  • 3. ISO Certification 

-Second sector: Software Development 

  • 1.Developing applications for all technologies and platforms 
  • 2.Enterprise Resource Planning (ERP), 
  • 3.Customer Relationship Management System (CRM), 
  • 4.Learning Management System (LMS), 
  • 5.Document Management System (DMS), 
  • 6. Service Desk Plus (SDP), 
  • 7.Service Management Systems (SMS), 
  • 8.Business Continuity Management Systems (BCMS), 
  • 9.Information Security Management Systems (ISMS), 


ATIA Consulting 

Website: www.atia-consulting.com.ba 

The areas of operation for ATIA Consulting company are: 

1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 

2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 

3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 

Job Description

We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.

The goal is to gradually achieve superior customer engagement and intimacy,

website traffic

and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Qualifications
  • Proven working experience in social media or related field (Minimum 5 years)
  • Excellent knowledge of Facebook, LinkedIn and Twitter
  • Demonstrable social networking experience and social analytics tools knowledge
  • Knowledge of online marketing and good understanding of major marketing channels
  • Positive attitude, detail and customer oriented with good multitasking and organisational ability
  • Fluency in English
  • BS in Communications, Marketing, Business, New Media or Public Relations
Additional Information

All your information will be kept confidential according to EEO guidelines.

For more information, please visit our websites:

www.atiaholding.uk

www.usa-inside.com

www.atia.ba

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