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Social Media Customer Service Manager Jobs (NOW HIRING)

Raising Cane's

Sr. Social Media Manager

Plano, TX · On-site

Partner with Creative Services to develop and execute content, including trend-based, food-focused ... Monitor emerging trends and escalate potential social media issues in partnership with the Customer ...

ENRUIN

Social Media Manager

Tampa, FL · Remote

Social Media Manager Company Description Enruin LLC is a nature-driven clothing brand inspired by decay, overgrowth, and the beauty of things left behind. The brand is built at the intersection of ...

CORKCICLE.

Social Media Manager

Orlando, FL

Social Media Manager Location: Orlando, FL - Hybrid Department: Marketing About Corkcicle At ... with customers, influencers, athletes, partners, and teammates both behind and in front of the ...

Joseph Studios LLC

Social Media Manager

Atlanta, GA · On-site

$20 - $25/hr

As the social media manager, you will be responsible for developing, sustaining and growing the company's brand and new business objectives through social media, content and video. In this role, you ...

SBG Funding

Social Media & Brand Manager

New York, NY

$70K - $100K/yr

The Role As the Social Media & Brand Manager, you will lead the strategy, execution, and ... Collaborate cross-functionally with Sales, Recruiting, Leadership, Operations, and Customer Service ...

Dr Berg Nutritionals

Social Media Manager

$30 - $40/hr

Executing organic social media campaigns in alignment with VP of Content Strategy to promote products, services, or events. * Crisis Management : Escalating negative PR issues that arise on social ...

New

Blayzer Digital

Social Media Manager

Saint Louis, MO

Join Blayzer Digital as a Social Media Manager! Are you ready to elevate your career and make your mark on the digital landscape? Blayzer Digital is on the hunt for a dynamic Social Media Manager to ...

Ubertal Inc

Social Media Manager

Austin, TX · On-site

Social Media Manager Location: Austin, Texas Engagement Type: Contract Work Mode: Remote / Offsite Duration: July 20, 2026 - November 1, 2026 Interview Type: Resume/Portfolio and Interview Role ...

Blayzer Digital

Social Media Manager

Saint Louis, MO

Join Blayzer Digital as a Social Media Manager! Are you ready to elevate your career and make your mark on the digital landscape? Blayzer Digital is on the hunt for a dynamic Social Media Manager to ...

Illinois College

Social Media Manager

Jacksonville, IL · On-site

$40K - $43K/yr

Illinois College is search for a social media manager who enjoys spotting trends before everyone ... service, fostering academic excellence rooted in opportunities for experiential learning while ...

Pabst

Social Media Manager

Los Angeles, CA · On-site

$80K - $100K/yr

The Role We're looking for a Social Media Manager in Los Angeles , to lead social across our brand ... customers, and business partners. California Residents click HERE for our Privacy Notice. Equal ...

Gupta Media

Senior Social Media Strategist

Boston, MA · On-site

$85K - $110K/yr

Mentor Social Media Managers to elevate the quality and strategic thinking of their social media ... existing customers, and increase conversions; * Excellent communication and creative thinking ...

Bloomerang

Sr. Social Media Manager

That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more ... service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

New

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How much do social media customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for social media customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a social media customer service manager do?

A Social Media Customer Service Manager oversees a company's customer service interactions on social media platforms like Facebook, Twitter, and Instagram. They respond to customer inquiries, resolve complaints, and ensure that the company's online reputation is maintained. This role often involves creating policies for social engagement, training team members, and analyzing feedback to improve customer satisfaction. Their goal is to provide timely, helpful, and professional support to customers while representing the brand positively online.

How does a social media customer service manager effectively balance quick response times with maintaining high-quality interactions?

As a Social Media Customer Service Manager, balancing speed and quality involves using efficient workflow tools, establishing clear response protocols, and providing ongoing training to your team. While customers expect rapid replies on platforms like Twitter and Facebook, it’s equally important to ensure responses are accurate, empathetic, and on-brand. Managers typically use social listening and ticketing platforms to prioritize and assign inquiries, and they coach their teams on handling complex or sensitive issues. Regular performance reviews and collaboration with marketing or product teams also help ensure both responsiveness and service quality stay high.

What are the key skills and qualifications needed to thrive as a social media customer service manager?

To thrive as a Social Media Customer Service Manager, you need strong customer service experience, in-depth knowledge of social media platforms, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and analytics platforms is typically required. Excellent communication, conflict resolution, and multitasking skills help you effectively engage with customers and manage online communities. These abilities ensure prompt, positive customer interactions and protect brand reputation in the fast-paced, public environment of social media.

What cities are hiring for Social Media Customer Service Manager jobs?

Cities with the most Social Media Customer Service Manager job openings:

What are the most commonly searched types of Social Media Customer Service jobs?

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Social Media Customer Service Manager jobs near you

Sr. Social Media Manager

Raising Cane's

Plano, TX • On-site

Full-time

Posted 4 days ago

Raising Cane's Chicken Fingers rating

6.9

Company rating: 6.9 out of 10

Based on 1,547 frontline employees who took The Breakroom Quiz

8th of 106 rated fast food restaurants

Job description

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most Craveable Chicken Finger Meals® — it’s our ONE LOVE®. What began as a dream by our Owner and Founder, Todd Graves, has grown into one of the fastest-growing chicken concepts, with over 1,000 Restaurants worldwide. Known for our great Crew and cool Culture, we live by a Work Hard, Have Fun philosophy. As we continue to grow across the U.S. and internationally, including Restaurants in the U.K. and Mexico, every Crewmember plays an important role in our success. Now is your chance to join the team and help establish Cane’s in the U.K!

Job Description

As part of the Social Media & Influencer team, the Senior Social Media Manager executes Raising Cane’s social media strategy across all social platforms. This role is responsible for overseeing content calendars, social publishing, content creation and ideation, community management, monitoring trends and brand mentions, and social media performance reporting. The Senior Social Media Manager collaborates with cross-functional teams to support marketing campaigns and initiatives and provides evening, weekend, and holiday support as business needs require.

Your Impact and Responsibilities:

  • Lead daily publishing across all brand social media platforms, including Facebook, Instagram, Threads, TikTok, X, and YouTube
  • Oversee brand and founder content calendars and drive ongoing updates
  • Develop social media copy that aligns with brand and founder voice and messaging
  • Partner with Creative Services to develop and execute content, including trend-based, food-focused, and culturally relevant social content
  • Prepare weekly, monthly, and quarterly social media performance reports and provide strategic analysis
  • Oversee social media channel maintenance, including profile updates, social media bio links, and platform information pages
  • Evaluate potential partnerships through a social media and brand reputation lens and demonstrate an understanding of cultural and consumer trends
  • Lead community engagement activities, including monitoring sentiment across social platforms, responding to Customer interactions, identifying user-generated content opportunities, and securing permissions for use across brand social channels
  • Monitor emerging trends and escalate potential social media issues in partnership with the Customer Relations team
  • Execute surprise-and-delight initiatives, manage communications with contest and giveaway winners, and support social media requests from local teams, including post amplification and event page creation

Travel Requirements:

  • Up to 30%

Qualifications

  • 5+ years of social media management experience supporting a major consumer-facing brand
  • 3+ years of agency or client-side social media management experience
  • Bachelor’s degree in Marketing, Advertising, or related field
  • Strong knowledge of social media platforms, including Facebook, Instagram, TikTok, X, YouTube, and emerging channels, with experience using social media scheduling, analytics, and reporting tools such as Sprinklr
  • Strong written, verbal, and interpersonal communication skills, including experience with social media copywriting and brand voice development
  • Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
  • Flexibility to work weekends, holidays, early mornings, and evenings, as business needs require

Additional Information

All your information will be kept confidential according to EEO guidelines.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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