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Slot Ambassador

Category: Casino
Status: Non-Exempt
Reports To: Slot Manager and Director of Slot Operations

Job Description

The Slot Ambassador plays a vital role in delivering an exceptional gaming experience by providing prompt, friendly, and professional service to casino guests. This position is responsible for processing jackpot payouts, assisting guests with slot-related inquiries, and ensuring a welcoming atmosphere on the casino floor. The Slot Ambassador ensures compliance with all company, departmental, and gaming regulations to uphold the highest standards of integrity and service.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location
In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Verify guest identity and ensure all players meet legal age requirements for gaming.
• Greet and interact with guests on the casino floor, ensuring they have a positive and enjoyable experience.
• Provide assistance to guests with slot machine operations, ensuring they understand game rules, jackpot procedures, and machine functions.
• Assist in resolving any slot machine-related issues, such as technical problems, payment errors, or guest inquiries, in a timely and efficient manner.
• Monitor the casino floor for slot machine performance, reporting any malfunctions or issues.
• Provide support to guests by explaining jackpot payout procedures and processing jackpot payments accurately.
• Ensure that all slot machines are clean, well-maintained, and operational to enhance the guest experience.
• Assist with machine reset or minor troubleshooting when needed.
• Ensure compliance with all gaming regulations and internal policies.
• Handle guest information confidentially and in accordance with company and regulatory standards.
• Maintain knowledge of all slot machine types and operations to confidently assist guests and troubleshoot issues.
• Stay updated on all casino promotions, events, and new slot games to inform and engage with guests.

Skills / Experience

• High School Diploma or equivalent required.
• Must be at least 21 years of age.
• At least 1 year of experience as a Slot Ambassador or similar role within the gaming and/or hospitality industries.
• Familiarity with electronic and slot equipment.
• Proficient understanding of electronics down to the circuit board level with the ability to read and understand schematics.
• Ability to perform intermediate math.
• Strong interpersonal and communication skills with the ability to engage with diverse Team Members and guests alike.
• Ability to maintain professionalism and a positive attitude in a fast-paced, dynamic environment.
• Detail-oriented with the ability to handle multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be able to obtain a Nevada Gaming Registration Card.
• The ability to submit to a background check and drug test is required.

Physical Requirements

• Work indoors and move throughout the property over 75% of the time.
• Lift, bend/kneel.
• Work less than 25% of the time outdoors.
• Hearing, vision, speech, and literacy skills are critical.
• Ability to work in environments that are smoky, noisy, hot, cold or humid.
• Ability to move or lift a minimum of 50 lbs. up to 250 lbs.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day.