Systems Analyst
Atlanta, GA · On-site
... SLA's until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to ...
Systems Analyst
Atlanta, GA · On-site
... SLA's until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to ...
Help Desk Analyst 2
Atlanta, GA · On-site
$19.75 - $27/hr
Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. Job Responsibilities * Oversee the daily performance ...
Help Desk Analyst 2
Atlanta, GA · On-site
$19.75 - $27/hr
Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. Job Responsibilities * Oversee the daily performance ...
Help Desk Analyst 2
Atlanta, GA · On-site
$19.75 - $27/hr
Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. Job Responsibilities * Oversee the daily performance ...
Help Desk Analyst 2
Atlanta, GA · On-site
$19.75 - $27/hr
Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. Job Responsibilities * Oversee the daily performance ...
Help Desk Analyst
Conyers, GA · On-site
$18 - $24.50/hr
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Thanks, Bob.
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Help Desk Analyst
Conyers, GA · On-site
$18 - $24.50/hr
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Thanks, Bob.
Manage vendor relationships, including performance monitoring, SLA adherence, and cost optimization * Serve as the operational point of accountability across Claims, Legal, Vendor, and Technology ...
Manage vendor relationships, including performance monitoring, SLA adherence, and cost optimization * Serve as the operational point of accountability across Claims, Legal, Vendor, and Technology ...
Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement * Update support cases to reflect accurate metrics * Facilitate clear communication between stakeholders
Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement * Update support cases to reflect accurate metrics * Facilitate clear communication between stakeholders
Supervisor, Health Information Management
Atlanta, GA · On-site
$32.34 - $39.40/hr
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
Supervisor, Health Information Management
Atlanta, GA · On-site
$32.34 - $39.40/hr
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
Operations Leader
Atlanta, GA · On-site
Manage vendor relationships, including performance monitoring, SLA adherence, and cost optimization * Serve as the operational point of accountability across Claims, Legal, Vendor, and Technology ...
Operations Leader
Atlanta, GA · On-site
Manage vendor relationships, including performance monitoring, SLA adherence, and cost optimization * Serve as the operational point of accountability across Claims, Legal, Vendor, and Technology ...
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
IT Support Engineer
Atlanta, GA · On-site
$85 - $120/hr
Prioritize and resolve issues based on business impact and SLA requirements. Perform root cause analysis and contribute to problem management initiatives. * Collaboration & Documentation: Work cross ...
IT Support Engineer
Atlanta, GA · On-site
$85 - $120/hr
Prioritize and resolve issues based on business impact and SLA requirements. Perform root cause analysis and contribute to problem management initiatives. * Collaboration & Documentation: Work cross ...
Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement * Update support cases to reflect accurate metrics * Facilitate clear communication between stakeholders
Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement * Update support cases to reflect accurate metrics * Facilitate clear communication between stakeholders
IT Support Engineer
Atlanta, GA · On-site
Prioritize and resolve issues based on business impact and SLA requirements * Perform root cause analysis and contribute to problem management initiatives * Collaboration & Documentation: * Work ...
IT Support Engineer
Atlanta, GA · On-site
Prioritize and resolve issues based on business impact and SLA requirements * Perform root cause analysis and contribute to problem management initiatives * Collaboration & Documentation: * Work ...
IT Support Engineer
Atlanta, GA · On-site
Prioritize and resolve issues based on business impact and SLA requirements * Perform root cause analysis and contribute to problem management initiatives * Collaboration & Documentation: * Work ...
IT Support Engineer
Atlanta, GA · On-site
Prioritize and resolve issues based on business impact and SLA requirements * Perform root cause analysis and contribute to problem management initiatives * Collaboration & Documentation: * Work ...
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
Oversee vendor quality audits, SLA compliance, and performance metrics. * Monitor vendor dashboards and reports and address quality and productivity variances through corrective action. Epic ...
HELP DESK ANALYST (MUST BE BILINGUAL, SPANISH/ENGLISH)
Conyers, GA · On-site
$18 - $24.50/hr
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Install and perform minor repairs to hardware, software, or ...
HELP DESK ANALYST (MUST BE BILINGUAL, SPANISH/ENGLISH)
Conyers, GA · On-site
$18 - $24.50/hr
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Install and perform minor repairs to hardware, software, or ...
The Administrator supports all system integrations, monitoring, SLA metrics, maintenance windows, and cross-functional coordination needed to deliver reliable enterprise security services under IT ...
The Administrator supports all system integrations, monitoring, SLA metrics, maintenance windows, and cross-functional coordination needed to deliver reliable enterprise security services under IT ...
Helpdesk Technician
Atlanta, GA · On-site
$19.25 - $26/hr
Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. Job Responsibilities Oversee the daily performance of ...
Helpdesk Technician
Atlanta, GA · On-site
$19.25 - $26/hr
Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. Job Responsibilities Oversee the daily performance of ...
Lead investigation of material variances while escalating anomalies within SLA. 16. Support the build, validation, and ongoing operation of the signed-retainer yield forecast model, benchmark ...
Lead investigation of material variances while escalating anomalies within SLA. 16. Support the build, validation, and ongoing operation of the signed-retainer yield forecast model, benchmark ...
Sr. Performance Analyst, Marketing Intelligence
Savannah, GA · On-site
$100 - $140/hr
Lead investigation of material variances while escalating anomalies within SLA.16.Support the build, validation, and ongoing operation of the signed-retainer yield forecast model, benchmark forecast ...
Sr. Performance Analyst, Marketing Intelligence
Savannah, GA · On-site
$100 - $140/hr
Lead investigation of material variances while escalating anomalies within SLA.16.Support the build, validation, and ongoing operation of the signed-retainer yield forecast model, benchmark forecast ...
Sla information
See Georgia salary details
$14.03 is the 25th percentile. Wages below this are outliers.
$11.57 - $16.33
48% of jobs
The median wage is $16.61 / hr.
$16.33 - $21.09
27% of jobs
$21.09 - $25.85
0% of jobs
$25.85 - $30.61
0% of jobs
$30.61 - $35.37
0% of jobs
$35.37 - $40.13
0% of jobs
$40.13 - $44.89
0% of jobs
$44.89 - $49.66
7% of jobs
$49.66 - $54.42
18% of jobs
$54.42 - $59.18
0% of jobs
$59.18 - $63.94
0% of jobs
$11
$26
$63
How much do sla jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for sla in Georgia is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $49.13 per hour, depending on experience, location, and employer.
What is an SLA?
SLAs, or Service Level Agreements, are formal contracts between a service provider and a customer that define the expected level of service. They outline specific metrics such as uptime, response time, and responsibilities, as well as consequences if the agreed standards are not met. SLAs help manage expectations, ensure accountability, and provide a clear framework for evaluating service performance. They are commonly used in IT, telecommunications, and other service-based industries to maintain a high standard of service delivery.
What are common challenges faced by SLA managers in ensuring compliance with contractual obligations?
SLA Managers often encounter challenges such as managing fluctuating service demands, aligning cross-functional teams to meet agreed-upon metrics, and addressing unforeseen incidents that may impact service delivery. Ensuring clear communication between clients and internal teams is essential to proactively identify potential issues and maintain transparency. Additionally, balancing the need for high-quality service while controlling costs requires strong analytical and negotiation skills. Overcoming these challenges helps SLA Managers maintain client satisfaction and uphold organizational reputation.
What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?
To thrive as an SLA Manager, you need a strong background in service management, data analysis, and a thorough understanding of ITIL or similar frameworks, often supported by relevant certifications. Familiarity with service management tools like ServiceNow, reporting systems, and SLA tracking software is typically required. Excellent communication, negotiation, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for ensuring service commitments are met, maintaining client satisfaction, and driving continuous improvement in service delivery.
What is the difference between Sla vs Network Technician?
| Aspect | Sla | Network Technician |
|---|---|---|
| Required Credentials | Typically certifications like CompTIA Security+, Network+, or vendor-specific certifications | Certifications such as CompTIA Network+, Cisco CCNA, or equivalent |
| Work Environment | IT service management, client support, and service delivery settings | Network installation, troubleshooting, and maintenance in various environments |
| Employer & Industry Usage | Used in IT service providers, managed service providers, and enterprise IT departments | Common in telecommunications, IT infrastructure, and enterprise networks |
Both Sla and Network Technician roles involve technical skills and certifications, but Sla focuses on service management and client support, while Network Technicians specialize in network setup and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.
What are popular job titles related to Sla jobs in Georgia?
For Sla jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Sla jobs in Georgia look for?
The top searched job categories for Sla jobs in Georgia are:
Job description
Job Summary:
HCL Global Systems Inc is seeking a Systems Analyst to provide technical assistance to users with IT-related needs. The role involves overseeing computer systems performance, resolving user inquiries, and coordinating with third-party support vendors.
Responsibilities:
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
Qualifications:
Required:
• 5 years experience or more in supporting users with IT related needs and issues.
• Provide technical assistance to computer users.
• Answer questions and resolve computer problems for users in person, via telephone and electronically.
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.
• Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred:
• 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
HCL Global Systems Inc is seeking a Systems Analyst to provide technical assistance to users with IT-related needs. The role involves overseeing computer systems performance, resolving user inquiries, and coordinating with third-party support vendors.
Responsibilities:
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
Qualifications:
Required:
• 5 years experience or more in supporting users with IT related needs and issues.
• Provide technical assistance to computer users.
• Answer questions and resolve computer problems for users in person, via telephone and electronically.
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.
• Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred:
• 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About HCL Global Systems
Sourced by ZipRecruiter
HCL Global Systems is One of the Best IT Consulting Firm specialized in Application Development, Quality Testing, IT Courses Training, Staffing and Recruitment services. With wide range of experience, We are confident in our ability to help our Customers grow and improve their businesses. More than likely, regardless of the nature and scope of the problem, Our dedicated Team of Professionals can help you to achieve a cost effective business solution.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Farmington Hills, MI, US
Year founded
2005