ZipRecruiter

Log In

1

Sla Manager Jobs in Iowa (NOW HIRING)

BarnTools

Director of Field Operations

Urbandale, IA · On-site

$140 - $190/hr

You will lead our internal Field Service team directly and manage the contracted install crews that ... Own install throughput and SLA attainment for large Integrator deals, where deployment speed is a ...

BeyondReach LLC

NOC Lead

Cedar Rapids, IA · On-site

Monitor and report on SLA performance status and any incident trends * Identify opportunities for process improvements and automation to enhance the NOC * Track day-to-day incident management of ...

Meta

Site Logistics Operations Lead

Altoona, IA

$115K/yr

This Lead will be responsible for working closely with the unique on-site program managers in their ... Ensure production and monthly audits are in compliance with all SLA requirements, ensuring all ...

Cognizant

SQL Server DBA

Des Moines, IA · On-site

$100 - $140/hr

Manage and support SQL Server databases across Development, Test, UAT, and Production environments ... Work closely with application, infrastructure, and vendor teams to ensure SLA compliance and ...

previous page

Showing results 41-60

All JobsSla JobsSla Manager JobsSla Manager Jobs in Iowa

Sla Manager information

See Iowa salary details

$20K

$57.5K

$130.1K

How much do sla manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for sla manager in Iowa is $57,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,211.00 and $70,973.00 per year, depending on experience, location, and employer.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Iowa?

For Sla Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Iowa look for?

The top searched job categories for Sla Manager jobs in Iowa are:

What cities in Iowa are hiring for Sla Manager jobs?

Cities in Iowa with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,518 per year, or $27.7 per hour.

Triage and Support Supervisor (Night Shift)

Lightedge

Des Moines, IA • On-site

Other

Re-posted 12 days ago

Job description

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.  
This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. The initial training will be during dayshift hours and the permanent shift will be a nightshift (8p-5a Tuesday, Wednesday, Thursday, Friday, and Saturday nights)
 
Responsibilities
  • Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences 
  • Ensure that escalations occur appropriately and consistently 
  • Stay abreast of current cloud provider technologies 
  • Ensure completion of overnight maintenance and scheduled tasks 
  • Support the teams by assisting in training, team meetings, and on-call responsibilities 
  • Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers 
  • Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate 
  • Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates 
  • Assist with the development of workflows and procedures for team based on industry standard ITSM framework 
  • Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets 
  • Conduct performance reviews for team members 
  • Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team 
Education and Experience
  • 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment 
  • 2 years’ experience managing a technical team 
  • Basic knowledge of, or 2 years’ experience supporting and administering any of the following: 
  • ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc)  
  • Windows, Linux, and/or IBMi server Operating Systems 
  • Virtualization technologies (VMware, Nutanix, or Hyper-V) 
  • Server Hardware (Dell or HP) 
  • AWS/Azure 
  • Backup (Veeam, Commvault, and Carbonite/eVault) 
  • WAN/LAN/SDWAN Networks 
  • Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) 
  • Monitoring (Zabbix, ScienceLogic, Nagios, etc) 
  • File and SAN Storage hardware (Pure, NetApp, IBM) 
  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.