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Sla Manager Jobs in Iowa (NOW HIRING)

KPMG US

Manager, Data Operations

Des Moines, IA · On-site

They are seeking a Manager, Data Operations to oversee Azure Data Lake operations, ensuring ... SLA) performance by tracking operational metrics, addressing breaches, and driving corrective ...

ADP

Services Delivery Head

Rowan, IA · On-site

$194K/yr

Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Own and improve SLA compliance, first response time, resolution time, first contact resolution ... Manage escalated issues through resolution. * Support executive and VIP users when required.

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

$80 - $100/hr

Own and improve SLA compliance, first response time, resolution time, first contact resolution ... Manage escalated issues through resolution. * Support executive and VIP users when required.

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Own and improve SLA compliance, first response time, resolution time, first contact resolution ... Manage escalated issues through resolution. * Support executive and VIP users when required.

Telligen

Solution Delivery Manager

West Des Moines, IA · On-site

Ensure all the established SLA's/SLO's are met * Identify the risks, dependencies, and constraints ... Manage relationships between Solution Delivery and other functional areas to ensure good client ...

Telligen

Solution Delivery Manager

West Des Moines, IA · On-site

Ensure all the established SLA's/SLO's are met * Identify the risks, dependencies, and constraints ... Manage relationships between Solution Delivery and other functional areas to ensure good client ...

Telligen

Solution Delivery Manager

West Des Moines, IA · On-site

Ensure all the established SLA's/SLO's are met * Identify the risks, dependencies, and constraints ... Manage relationships between Solution Delivery and other functional areas to ensure good client ...

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Sla Manager information

See Iowa salary details

$20K

$57.5K

$130.1K

How much do sla manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for sla manager in Iowa is $57,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,211.00 and $70,973.00 per year, depending on experience, location, and employer.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Iowa?

For Sla Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Iowa look for?

The top searched job categories for Sla Manager jobs in Iowa are:

What cities in Iowa are hiring for Sla Manager jobs?

Cities in Iowa with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,518 per year, or $27.7 per hour.

Manager, Data Operations

KPMG US

Des Moines, IA • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
KPMG is a leading provider of audit, tax, and advisory services, recognized for its commitment to individual development and community support. They are seeking a Manager, Data Operations to oversee Azure Data Lake operations, ensuring platform stability and managing day-to-day activities of Managed Service Provider resources.
Responsibilities:
• Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities
• Ensure platform stability and reliability through proactive monitoring, effective incident response, and timely resolution of technical issues
• Own service level agreement (SLA) performance by tracking operational metrics, addressing breaches, and driving corrective actions as required
• Oversee end-to-end data operations monitoring and communicate platform performance, risks, and issues to stakeholders
• Maintain and govern operational documentation, including platform design artifacts, configuration standards, and troubleshooting procedures
• Serve as the primary escalation point for operational issues, collaborating with cross functional teams while providing coaching and guidance to technical staff
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
Required:
• Minimum five years of recent experience managing data operations, including data pipeline monitoring and incident response, with strong knowledge of Azure Data Factory, Azure Databricks, Azure Data Lake Storage Gen2, and Generative and Agentic AI concepts
• High school diploma or GED required
• Experience leading and overseeing Managed Service Provider (MSP) teams across multiple time zones
• Strong ability to develop and maintain clear, comprehensive technical and operational documentation
• Demonstrated success meeting SLAs and performance metrics, with a continuous improvement mindset and ability to translate platform insights into actionable improvements
• Strong communication and collaboration skills, with experience supporting strategic planning and cross functional stakeholders
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Preferred:
• Bachelor's degree from an accredited college or university is preferred
Company:
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States. Founded in 2010, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.

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