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Sla Manager Jobs in Iowa (NOW HIRING)

BeyondReach

Service Delivery Manager

Cedar Rapids, IA · On-site

Working knowledge of SLA management, service activation timelines, and project milestone tracking. * Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field ...

Cognizant

Service Desk Manager / Lead

Des Moines, IA · On-site

$90 - $130/hr

The role is accountable for service delivery excellence, SLA compliance, team leadership, customer satisfaction, incident management, continuous service improvement, and operational governance. The ...

Cognizant

IT Service Desk Queue Specialist

Des Moines, IA · On-site

$70 - $90/hr

SLA Monitoring & Operational Performance Management * Monitor and track SLA compliance across all service desk queues and service categories. * Take proactive actions to prevent SLA breaches through ...

Beacon Technologies

Business Analyst

Cedar Rapids, IA · On-site

$90 - $120/hr

Service Level Agreement (SLA) Management * System Performance Monitoring * Continuous Improvement and Process Optimization * Cloud Computing Concepts * Strong Problem-Solving and Analytical Skills

New

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

The role is accountable for service delivery excellence, SLA compliance, team leadership, customer satisfaction, incident management, continuous service improvement, and operational governance. The ...

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Sla Manager information

See Iowa salary details

$20K

$57.5K

$130.1K

How much do sla manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for sla manager in Iowa is $57,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,211.00 and $70,973.00 per year, depending on experience, location, and employer.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Iowa?

For Sla Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Iowa look for?

The top searched job categories for Sla Manager jobs in Iowa are:

What cities in Iowa are hiring for Sla Manager jobs?

Cities in Iowa with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,518 per year, or $27.7 per hour.

Control-M/Helix

Noblesoft Technologies

Des Moines, IA • On-site

Contractor

Re-posted 27 days ago

Job description

Role: Control-M/Helix

Location: West Des Moines, Iowa – Onsite

Duration: 6+ months

 

Local candidates only

Required Skills
• Hands on Experience in Control-M/Helix scheduling and batch migration.
• Experience with BMC Helix Control-M features (SLA management, file transfer, API integrations) .
• Experience in Control-M scheduling v9.20, v9.21.
• Experience in MFT, MFT B2B, AWS, Azure, Application Integration features