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Ski Resort Operations Manager Jobs in Wisconsin (NOW HIRING)

Bear Country Inc

Operations Manager

Caledonia, WI

The BCI Operations Manager oversees all aspects of Bear Country, Inc.?s Jellystone Park & Resort and Bear Paw Adventure Park area including Jellystone Park, Adventure Island, Bear Paw Ropes Course ...

Sugarloaf Mountain Corporation

WI · On-site

$125 - $150/hr

Manage jobsite safety, access, staging, and day-to-day coordination with resort operations on self ... Free Ski Pass for you, your spouse and dependents * FREE Golf Passfor you, your spouse and ...

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Ski Resort Operations Manager information

What does a ski resort operations manager do?

A Ski Resort Operations Manager oversees the daily operations of a ski resort, ensuring all departments run smoothly and safely. Their responsibilities typically include managing staff, coordinating ski lift operations, maintaining equipment, ensuring guest safety, and delivering excellent customer service. They also collaborate with other managers to optimize resort services and handle emergency situations as needed. This role is essential for providing guests with a safe and enjoyable experience during the ski season.

What are the key skills and qualifications needed to thrive as a ski resort operations manager?

To thrive as a Ski Resort Operations Manager, you need expertise in resort management, knowledge of ski area safety protocols, and experience in hospitality, often supported by a degree in hospitality or business management. Familiarity with resort management software, scheduling systems, and safety certification such as PSIA/AASI or avalanche training is typically required. Strong leadership, problem-solving, and effective communication skills help you manage diverse teams and provide excellent guest experiences. These skills ensure smooth resort operations, guest safety, and high-quality service in a dynamic and seasonal environment.

What are some common challenges faced by ski resort operations managers during peak season, and how can they effectively address them?

During peak season, Ski Resort Operations Managers often face challenges such as managing high guest volumes, coordinating multiple departments (like lift operations, maintenance, and guest services), and ensuring safety on the slopes. Effective communication, proactive scheduling, and real-time problem-solving are crucial to maintaining smooth operations. Managers typically rely on strong leadership and adaptability to handle weather-related disruptions and guest concerns, while also motivating staff to deliver excellent service during busy periods.

What is the difference between Ski Resort Operations Manager vs Ski Resort Supervisor?

AspectSki Resort Operations ManagerSki Resort Supervisor
ResponsibilitiesOversees entire resort operations, including guest services, safety, and staff managementManages daily activities of specific departments, such as lift operations or guest services
CredentialsExperience in resort management, certifications in safety and hospitalityRelevant experience in specific resort departments, safety certifications often required
Work EnvironmentOffice-based with on-site visits, overseeing multiple departmentsPrimarily on-site, supervising staff and operations directly
Industry UsageCommonly used in larger resorts with multiple departmentsUsed in resorts of all sizes, focusing on specific operational areas

The Ski Resort Operations Manager has a broader scope, overseeing overall resort functions, while the Ski Resort Supervisor focuses on managing specific departments or areas. Both roles require safety certifications and industry experience, but the manager's role is more strategic and comprehensive.

What are popular job titles related to Ski Resort Operations Manager jobs in Wisconsin?

For Ski Resort Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Ski Resort Operations Manager jobs in Wisconsin look for?

The top searched job categories for Ski Resort Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Ski Resort Operations Manager jobs?

Cities in Wisconsin with the most Ski Resort Operations Manager job openings:

Ski Resort Operations Manager jobs near you
Infographic showing various Ski Resort Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Temporary. Highlights an 100% In-person job distribution.

Operations Manager

Bear Country Inc

Caledonia, WI

Full-time

Re-posted yesterday

Key responsibilities

  • Oversee operations of Bear Paw Adventure Park, Jellystone Park & Resort, and related activities, ensuring coordination and proper functioning of all areas.

  • Manage daily responsibilities such as opening and closing duties, responding to guest concerns, and adjusting staffing and activities based on operational needs.

  • Coordinate and ensure compliance with government regulations, oversee cleanliness of the parks, and assist in payroll and scheduling tasks.

Job description

BCI Operations Manager

SUMMARY: The BCI Operations Manager oversees all aspects of Bear Country, Inc.?s Jellystone Park & Resort and Bear Paw Adventure Park area including Jellystone Park, Adventure Island, Bear Paw Ropes Course, Ember, and pool/water operations in accordance with the Company mission statement to ?Make Memories Worth Repeating?, including maximization of guest satisfaction, financial performance, and staff development within established quality standards.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. The below list does not include all aspects of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES and RESPONSIBILITIES of the BCI OPS Manager:

1. Oversee Bear Paw Adventure Park (BPAP) Operations & Jellystone Park (JSP) & Resort Operations. Lifeguard certification in case of need at the beach/pools (can be provided by BCI). Ground school Ropes Course certification (provided by BCI) in case of a need at the Ropes course.

2. Manager on duty requirements (opener/closer): Money bags, call-offs, adjust staffing, respond to radio calls, handle guest concerns and appease guests, Opening/Closing duties.

3. Scheduling of team members using Hotel Effectiveness scheduling: Making sure schedules are out on time and staff is aware of their schedules.

4. Assists in payroll preparation using Paychex programs.Responsible for various departments (Guest Services, Groundskeeping, Housekeeping)

5. Adjust/add/remove activities as needed: Adjust activities and labor based on staffing, weather, inventory, etc.

6. Liasson between BPAP/JSP: Ensure all areas are functioning and coordinating in unison.

7. Respond to guest inquiries & concerns: The go to person for guest complaints/concerns/inquries, etc. Ensure situations are handled properly.

8. Understands the government regulations affecting operations, including pools and aquatics, ensuring the property is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

10. Coordinate/Oversee JSP/BPAP cleanliness:.

SUPERVISORY RESPONSIBILITIES: Carries out any supervisory responsibilities in accordance with the Company?s policies, training programs, and applicable laws.

Responsibilities may include scheduling, timecards/payroll, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; swim; use hands to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.