Ski Resort Operations Manager Jobs in Wisconsin (NOW HIRING)

Description

Lake Lawn Resort is seeking a dependable and professional Full-Time Resort Security Officer - Overnight / 3rd Shift to help ensure the safety, security, and well-being of our guests, team members, and resort property. This role is responsible for conducting security patrols, responding to incidents, enforcing safety procedures, and maintaining a secure environment throughout the resort during overnight hours. Ideal candidates are observant, customer-service oriented, and capable of remaining calm in emergency situations.

Position Details

• Job Title: Resort Security Officer - Overnight / 3rd Shift
• Employment Type: Full-Time
• Shift: 3rd Shift / Overnight
• Department: Security / Resort Operations
• Location: Delavan, Wisconsin

What You'll Do

• Patrol resort buildings, guest areas, parking lots, grounds, and recreational facilities to ensure a safe and secure environment.
• Conduct routine inspections of banquet rooms, ballrooms, meeting spaces, guest areas, and resort facilities.
• Monitor for suspicious activity, safety hazards, unauthorized access, and property damage.
• Maintain radio communication with resort departments and management as needed.
• Respond promptly and professionally to guest concerns, complaints, and service requests.
• Assist guests and employees during emergencies, incidents, medical situations, and other security-related events.
• Secure resort entrances, exits, meeting rooms, and other designated areas during overnight hours.
• Enforce resort policies, safety regulations, and security procedures.
• Complete detailed Daily Activity Reports and security logs.
• Prepare accurate incident reports involving injuries, accidents, thefts, disturbances, property damage, or other occurrences.
• Notify management and emergency responders when necessary.
• Assist with emergency response procedures including evacuations, severe weather events, medical emergencies, fire alarms, and other critical situations.
• Help protect resort assets, facilities, guests, and employees through proactive security practices.
• Provide exceptional guest service while maintaining a visible security presence throughout the property.

Requirements

What We're Looking For

• Previous security, law enforcement, military, hospitality security, loss prevention, or public safety experience preferred.
• Strong observation, problem-solving, and decision-making skills.
• Ability to remain calm and professional during emergencies and high-pressure situations.
• Excellent communication and guest service skills.
• Ability to write clear, detailed reports and maintain accurate records.
• Basic computer skills required.
• Ability to work independently with minimal supervision.
• Availability to work overnight shifts, weekends, holidays, and special events.
• Valid driver's license preferred.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequent walking across indoor and outdoor resort property.
• Ability to climb stairs, bend, reach, and respond quickly to emergency situations.
• Ability to lift and move up to 50 pounds when necessary.
• Ability to work outdoors in varying weather conditions.

Work Environment

• Large resort property with indoor and outdoor patrol responsibilities.
• Overnight work environment with limited guest activity and periodic emergency response situations.
• Exposure to varying weather conditions, including rain, snow, heat, and cold.
• Fast-paced hospitality environment requiring strong attention to detail and situational awareness.

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

Disclaimer

This role includes a variety of responsibilities to support daily operations.