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Resort Operations Manager Jobs in Wisconsin (NOW HIRING)

Bear Country Inc

Operations Manager

Caledonia, WI · On-site

The BCI Operations Manager oversees all aspects of Bear Country, Inc.?s Jellystone Park & Resort and Bear Paw Adventure Park area including Jellystone Park, Adventure Island, Bear Paw Ropes Course ...

Bear Country Inc

Operations Specialist

Caledonia, WI

... Park & Resort, Bear Paw Adventure Park area including Adventure Island, Bear Paw Ropes Course ... Work with Events Assistant Manager on when events are scheduled to ensure Lodge cleanliness. 9. ...

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$31.3K

$64K

$119.6K

How much do resort operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for resort operations manager in Wisconsin is $64,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a resort operations manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.

What are the key skills and qualifications needed to thrive as a resort operations manager?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by resort operations managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What are popular job titles related to Resort Operations Manager jobs in Wisconsin?

For Resort Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Resort Operations Manager jobs in Wisconsin look for?

The top searched job categories for Resort Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Resort Operations Manager jobs?

Cities in Wisconsin with the most Resort Operations Manager job openings:

Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,050 per year, or $30.8 per hour.

Operations Manager

Bear Country Inc

Caledonia, WI • On-site

Full-time

Re-posted 17 days ago

Job description

BCI Operations Manager

SUMMARY: The BCI Operations Manager oversees all aspects of Bear Country, Inc.?s Jellystone Park & Resort and Bear Paw Adventure Park area including Jellystone Park, Adventure Island, Bear Paw Ropes Course, Ember, and pool/water operations in accordance with the Company mission statement to ?Make Memories Worth Repeating?, including maximization of guest satisfaction, financial performance, and staff development within established quality standards.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. The below list does not include all aspects of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES and RESPONSIBILITIES of the BCI OPS Manager:

1. Oversee Bear Paw Adventure Park (BPAP) Operations & Jellystone Park (JSP) & Resort Operations. Lifeguard certification in case of need at the beach/pools (can be provided by BCI). Ground school Ropes Course certification (provided by BCI) in case of a need at the Ropes course.

2. Manager on duty requirements (opener/closer): Money bags, call-offs, adjust staffing, respond to radio calls, handle guest concerns and appease guests, Opening/Closing duties.

3. Scheduling of team members using Hotel Effectiveness scheduling: Making sure schedules are out on time and staff is aware of their schedules.

4. Assists in payroll preparation using Paychex programs.Responsible for various departments (Guest Services, Groundskeeping, Housekeeping)

5. Adjust/add/remove activities as needed: Adjust activities and labor based on staffing, weather, inventory, etc.

6. Liasson between BPAP/JSP: Ensure all areas are functioning and coordinating in unison.

7. Respond to guest inquiries & concerns: The go to person for guest complaints/concerns/inquries, etc. Ensure situations are handled properly.

8. Understands the government regulations affecting operations, including pools and aquatics, ensuring the property is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

10. Coordinate/Oversee JSP/BPAP cleanliness:.

SUPERVISORY RESPONSIBILITIES: Carries out any supervisory responsibilities in accordance with the Company?s policies, training programs, and applicable laws.

Responsibilities may include scheduling, timecards/payroll, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; swim; use hands to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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