Safety Manager
Boyne Falls, MI · On-site
... managed by Ski Patrol; ensure timely, thorough documentation and reporting. * Identify, assess, and mitigate guest safety hazards across resort buildings, parking areas, base lodges, rental and ...
Safety Manager
Boyne Falls, MI · On-site
... managed by Ski Patrol; ensure timely, thorough documentation and reporting. * Identify, assess, and mitigate guest safety hazards across resort buildings, parking areas, base lodges, rental and ...
... managed by Ski Patrol; ensure timely, thorough documentation and reporting. * Identify, assess, and mitigate guest safety hazards across resort buildings, parking areas, base lodges, rental and ...
... managed by Ski Patrol; ensure timely, thorough documentation and reporting. * Identify, assess, and mitigate guest safety hazards across resort buildings, parking areas, base lodges, rental and ...
Employment Opportunities - Join Our Talent Network
Bellaire, MI · On-site
$12.25 - $14.75/hr
Rental Shop Technician * Ski Patrol * Grooming Operator Minimum Qualifications: * Must be at least ... Strong communication, time management, and problem-solving skills are valued across all departments.
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Employment Opportunities - Join Our Talent Network
Bellaire, MI · On-site
$12.25 - $14.75/hr
Rental Shop Technician * Ski Patrol * Grooming Operator Minimum Qualifications: * Must be at least ... Strong communication, time management, and problem-solving skills are valued across all departments.
IBH: Pool Attendant
Petoskey, MI · On-site
$12.75 - $16.75/hr
A free Golf Pass and Ski Pass for both you and your family * Free Adventure Center privileges at ... Some of your tasks include keeping the pool area safe and welcoming, managing bike rentals, and ...
IBH: Pool Attendant
Petoskey, MI · On-site
$12.75 - $16.75/hr
A free Golf Pass and Ski Pass for both you and your family * Free Adventure Center privileges at ... Some of your tasks include keeping the pool area safe and welcoming, managing bike rentals, and ...
Adventure Guide
Boyne Falls, MI · On-site
... bike rental, beach house activites and special events while ensuring safety of all guests and ... Managing risky behavior and maintaining control of the tour group at all times * Ensuring trails ...
Adventure Guide
Boyne Falls, MI · On-site
... bike rental, beach house activites and special events while ensuring safety of all guests and ... Managing risky behavior and maintaining control of the tour group at all times * Ensuring trails ...
IBH: Pool Attendant
$12.75 - $16.75/hr
A free Golf Pass and Ski Pass for both you and your family * Free Adventure Center privileges at ... Some of your tasks include keeping the pool area safe and welcoming, managing bike rentals, and ...
IBH: Pool Attendant
$12.75 - $16.75/hr
A free Golf Pass and Ski Pass for both you and your family * Free Adventure Center privileges at ... Some of your tasks include keeping the pool area safe and welcoming, managing bike rentals, and ...
Adventure Guide
Boyne Falls, MI · On-site
... bike rental, beach house activites and special events while ensuring safety of all guests and ... Managing risky behavior and maintaining control of the tour group at all times * Ensuring trails ...
Adventure Guide
Boyne Falls, MI · On-site
... bike rental, beach house activites and special events while ensuring safety of all guests and ... Managing risky behavior and maintaining control of the tour group at all times * Ensuring trails ...
... bike rental, beach house activites and special events while ensuring safety of all guests and ... Managing risky behavior and maintaining control of the tour group at all times * Ensuring trails ...
... bike rental, beach house activites and special events while ensuring safety of all guests and ... Managing risky behavior and maintaining control of the tour group at all times * Ensuring trails ...
Ski Rental Manager information
What are the key skills and qualifications needed to thrive as a Ski Rental Manager, and why are they important?
To thrive as a Ski Rental Manager, you need expertise in equipment fitting, inventory management, and customer service, often supported by experience in retail or hospitality. Familiarity with point-of-sale (POS) systems, rental management software, and safety certification for ski equipment is typically required. Strong communication, leadership, and problem-solving skills help manage staff and ensure a smooth customer experience. These skills are crucial for efficiently running rental operations, maintaining equipment safety, and delivering excellent service during busy ski seasons.
What are some common challenges a Ski Rental Manager faces during peak season, and how can they be addressed?
During peak ski season, Ski Rental Managers often encounter challenges such as managing high customer volumes, ensuring equipment availability, and maintaining quick turnaround times for rentals and returns. Effective organization, clear communication with staff, and a well-structured reservation system can help streamline operations and reduce wait times. Additionally, proactive maintenance schedules and regular inventory checks ensure that equipment remains in good condition and ready for guests, resulting in a smoother experience for both customers and the team.
What does a Ski Rental Manager do?
A Ski Rental Manager oversees the daily operations of a ski rental shop, ensuring customers receive properly fitted equipment, such as skis, snowboards, boots, and helmets. They manage inventory, supervise staff, maintain equipment, and handle customer service issues. Additionally, they are responsible for training employees, maintaining safety standards, and keeping accurate rental records. Their goal is to provide a smooth, efficient, and safe rental experience for all guests.
What is the difference between Ski Rental Manager vs Ski Shop Associate?
| Aspect | Ski Rental Manager | Ski Shop Associate |
|---|---|---|
| Credentials | Customer service experience, knowledge of ski equipment, management skills | Customer service skills, basic knowledge of ski gear |
| Work Environment | Overseeing rental operations, managing staff, ensuring equipment readiness | Assisting customers, renting equipment, stocking gear |
| Employer & Industry | Resorts, ski rental shops, outdoor recreation companies | Ski shops, outdoor gear stores, resorts |
The Ski Rental Manager oversees rental operations, manages staff, and ensures equipment quality, requiring management skills and industry knowledge. In contrast, the Ski Shop Associate focuses on assisting customers with rentals and sales, with less managerial responsibility. Both roles are essential in the ski industry but differ mainly in scope and responsibilities.
What are popular job titles related to Ski Rental Manager jobs in Michigan? For Ski Rental Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Ski Rental Manager jobs in Michigan look for? The top searched job categories for Ski Rental Manager jobs in Michigan are:
What cities in Michigan are hiring for Ski Rental Manager jobs? Cities in Michigan with the most Ski Rental Manager job openings:
Boyne Resorts rating
7.4
Based on 44 frontline employees who took The Breakroom Quiz
11th of 104 rated hotels
Job description
Overview
This full-time, year-round position provides leadership and accountability across three interconnected domains: team member safety and MIOSHA/OSHA compliance, guest risk management, and resort security operations. The Safety Manager is responsible for building and sustaining a proactive safety culture throughout the resort, ensuring regulatory compliance, protecting guests and team members from harm, and maintaining a secure environment across all facilities and grounds.
To be successful in this role, one must be detail-oriented, well-organized, thrive in a fast-paced environment, think strategically with the ability to pivot and reprioritize, have a diligent work ethic, and embody Servant Leadership.
As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!
Responsibilities
Essential Job Functions - Team Member Safety & OSHA/MIOSHA Compliance (including but not limited to)
Essential Job Functions - Guest Risk Management (including but not limited to)
Note: On-mountain trail and ski/snowboard area safety is the responsibility of Ski Patrol. The Safety Manager coordinates with Ski Patrol leadership on matters that intersect with facility safety, guest incident documentation, and overall resort risk exposure.
Essential Job Functions - Resort Security
Essential Job Functions - Supervisory
Essential Job Functions - Leadership
Judgment
Qualifications
Education and/or Experience
Certificates, Licenses & Registrations
Other Requirements
This full-time, year-round position provides leadership and accountability across three interconnected domains: team member safety and MIOSHA/OSHA compliance, guest risk management, and resort security operations. The Safety Manager is responsible for building and sustaining a proactive safety culture throughout the resort, ensuring regulatory compliance, protecting guests and team members from harm, and maintaining a secure environment across all facilities and grounds.
To be successful in this role, one must be detail-oriented, well-organized, thrive in a fast-paced environment, think strategically with the ability to pivot and reprioritize, have a diligent work ethic, and embody Servant Leadership.
As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!
Responsibilities
Essential Job Functions - Team Member Safety & OSHA/MIOSHA Compliance (including but not limited to)
- Conduct routine inspections of all facilities and outlets with applicable department managers to educate staff and ensure compliance with company safety standards and MIOSHA regulations.
- Maintain and administer required safety programs including Lockout/Tagout (LOTO), Bloodborne Pathogens (BBP), and Hazard Communication (HAZCOM) in accordance with MIOSHA standards.
- Maintain and review employee incident reports; monitor trends and implement corrective actions to reduce the frequency and severity of workplace injuries.
- Complete and post the OSHA 300 Log in compliance with recordkeeping standards; manage all associated OSHA reporting obligations.
- Ensure mandatory MIOSHA notices and posters are properly displayed at all required workstations; coordinate corrective action on identified deficiencies in a timely manner.
- Assist Human Resources with the planning, delivery, and review of all safety training programs, policies, and procedures.
- Assist the corporate risk management team with workers' compensation claims, including investigation support and return-to-work coordination.
- Foster a caring safety culture throughout the resort with the goal of zero work-related injuries.
Essential Job Functions - Guest Risk Management (including but not limited to)
Note: On-mountain trail and ski/snowboard area safety is the responsibility of Ski Patrol. The Safety Manager coordinates with Ski Patrol leadership on matters that intersect with facility safety, guest incident documentation, and overall resort risk exposure.
- Oversee guest incident and accident investigation across all resort facilities, excluding on-mountain trail areas managed by Ski Patrol; ensure timely, thorough documentation and reporting.
- Identify, assess, and mitigate guest safety hazards across resort buildings, parking areas, base lodges, rental and retail spaces, food & beverage outlets, recreational amenities, and other guest-facing areas.
- Develop and enforce guest-facing hazard prevention programs including slip/trip/fall prevention, wet floor protocols, signage standards, and seasonal hazard management.
- Ensure all guest safety signage, barriers, and area markings throughout resort facilities and grounds meet applicable standards and are maintained year-round.
- Serve as the resort's primary point of contact for general liability claims; coordinate with the corporate risk management team and legal counsel as required.
- Assist the corporate risk management team with general liability claim investigation, evidence preservation, and incident documentation.
- Coordinate with department leaders to conduct pre-season and ongoing safety walk-throughs of all guest-accessible areas; document findings and drive timely corrective action.
- Maintain records of guest incidents and near-misses; analyze trends to proactively identify and address recurring risk areas.
- Collaborate with V.P. of Mountain Experience on resort-wide risk management initiatives and capital safety improvements.
Essential Job Functions - Resort Security
- Provide operational leadership and direction to the resort security team; establish standards for patrol coverage, post assignments, and shift operations across all seasons.
- Develop and maintain resort security policies and procedures including access control, loss prevention, trespass enforcement, and after-hours security protocols.
- Serve as the primary liaison between the resort and local law enforcement, fire, and emergency management agencies on security-related matters.
- Manage and respond to security incidents including guest and team member conflicts, theft, trespass, disorderly conduct, and other situations requiring intervention; ensure timely documentation and escalation.
- Oversee security coverage for special events, large-scale operations, and high-traffic periods; coordinate additional staffing or outside resources as needed.
- Evaluate and maintain resort security infrastructure including cameras, access control systems, lighting, and communication equipment; identify capital improvement needs.
- Develop and deliver security awareness training for department managers and team members, including de-escalation, emergency response, and situational awareness.
- Maintain a working knowledge of applicable laws and regulations governing private security, trespass, and use-of-force as they apply to resort operations.
Essential Job Functions - Supervisory
- Provide direct oversight of the safety team; up to 10 or more team members depending on season.
- Hire, supervise, and develop team members through guidance, training, coaching, and accountability.
- Design and enforce safety standards; coordinate and document pre-shift safety talks, weekly meetings, and annual training programs.
- Establish and evaluate performance goals for all direct reports; conduct timely performance reviews and support individual development plans.
- Maintain a high-quality, safe, and accountable work environment for all team members.
Essential Job Functions - Leadership
- Long-Term Thinking - Create and implement policies, procedures, and plans that proactively improve resort safety, security, and risk posture across all three domains.
- Excellence in Execution - Lead the team with clarity and accountability; ensure standards are consistently met or exceeded while contributing to resort and corporate goals.
- Attitude is Everything - Model professionalism, calm under pressure, and adaptability in a constantly changing environment; prioritize a positive team culture.
- Develop Great People - Attract and retain talent; invest in training, active listening, timely coaching, and recognition; actively manage goal-setting and performance evaluation for all direct reports.
- Serve First - Prioritize the growth, well-being, and empowerment of the team; create an inclusive environment with the tools, resources, and expectations needed to perform effectively.
Judgment
- Displays willingness to make decisions; exhibits sound and accurate judgment in dynamic and high-pressure situations; supports and explains reasoning for decisions; includes appropriate stakeholders in the decision-making process; makes timely decisions with appropriate urgency.
Qualifications
Education and/or Experience
- Associate degree or higher in Safety Management, Emergency Management, Criminal Justice, or a related field, plus a minimum of 3 years of experience in safety, security, risk management, or emergency services; OR a minimum of 5 years of directly related experience; or an equivalent combination of education and experience.
- At least 2 years of supervisory or leadership experience.
- Demonstrated experience managing OSHA/MIOSHA compliance programs preferred.
- Experience in a resort, hospitality, or high-traffic public environment preferred.
Certificates, Licenses & Registrations
- Valid Driver's License with ability to pass motor vehicle records check.
- Current CPR/AED certification.
- First Aid certification, or higher.
- Challenge OEC course required within one year of hire.
- Safety certification preferred (STS, ASP, CSP, or equivalent through BCSP or similar credentialing body).
Other Requirements
- Proficient with computers including Microsoft Office Suite; ability to learn additional technology platforms.
- Excellent written and verbal communication skills (English); ability to produce clear incident reports, policies, and safety documentation.
- Passionate about safety, hospitality, and the outdoor/winter sports environment.
- Able to work a flexible schedule including weekends, holidays, and occasional overnight shifts, with hours varying by season.
What Boyne Resorts employees say
Pay
Benefits
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Workplace
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About Boyne Resorts
Sourced by ZipRecruiter
Boyne Resorts, headquartered in Boyne Falls, Michigan, US, is a renowned leader in the resort industry. Offering a wide array of recreational, real estate, and retail products, Boyne specialises in providing memorable vacation and lifestyle experiences. The company's expansive portfolio includes ski and golf resorts, real estate developments, and other leisure-based businesses across North America. Founded in 1947 by Everett Kircher, it represents one of the most successful, privately-owned, multi-resort companies in the history of the leisure industry. Boyne Resorts is deeply committed to providing exceptional guest experiences, underpinned by values including innovation, integrity, passion, perseverance, and stewardship.
Industry
Traveler accommodation
Company size
5,001 - 10,000 Employees
Headquarters location
Boyne Falls, MI, US
Year founded
1947