Shoreside Manager Jobs (NOW HIRING)

The Supervisor, Pro DJ and Digital Music at Carnival is responsible for overseeing all recorded music and music videos played onboard the fleet, as well as managing the Pro DJ program, which includes the largest nightclub operation at sea. This role maintains the background music program, supervises digital music procurement, and ensures compliance with royalty agreements. The Supervisor also serves as the brand representative for Carnival's DJ program, participating in specialty events and industry expos. Key responsibilities include designing and executing the DJ training program for Pro and Host DJs, supervising and maintaining the music library, and staying updated on music trends to meet crowd requests.

The role involves managing the Fleet DJ Trainer schedule, maintaining DJ equipment inventory, and partnering with Fleet Music Managers to support the onboard DJ program through training, equipment troubleshooting, and maintenance. The Supervisor provides shoreside leadership to onboard DJs, ensuring creative focus and good morale. This includes developing training documents, organizing training videos, and coaching Music Managers. The role involves developing and communicating music department expectations, motivating DJs, and designing career pathways and promotional opportunities. Additionally, the Supervisor supports the relevance of the DJ program by building and maintaining industry networks.

Essential Functions:

Program, Operations & Innovation:

• Programs: Oversee all recorded music and music-videos played onboard Carnival's fleet of ships, as well as managing Carnival's top-notch Pro DJ program with the largest nightclub operation at sea. Maintains Carnival's background music program and jointly supervises company's royalty agreements; supervises all digital music procurement and integration with other key stakeholders.

• Branding: Serve as brand representative for Carnival's DJ program, including specialty events and industry expos and events. Jointly design and execute industry expo representation.

• Quality Assurance: Design and execute Carnival's DJ training program for fleet of Pro and Host DJs. Supervise and maintain Carnival's music library and monthly update process through multiple procurement sources and partnerships, while researching latest music trends and hit songs to keep up with current crowd requests.

• Additional duties: Manages Fleet DJ Trainer schedule, updating CPS and securing cabins through OCMS. Maintains fleet DJ inventory of laptops and equipment, including repair and maintenance. Partners with Fleet Music Managers to maintain onboard DJ program through shoreside support, team member development and training, equipment & software troubleshooting, and repair & maintenance. 

• Training Materials: Update and maintain all music training materials.

• Collaboration: Fosters close relationships with leaders from multiple internal/external departments to support digital, recorded music needs.

• Feedback and Direction: Provide feedback and direction during rehearsals, focusing on musical integrity, technique, style and showmanship, on/off stage engagement.

• Events/Special Projects: Charters, Company-wide events (production), inaugurals, land destinations, marketing events, weddings etc.

Collaborate

• Cross-Functional (across entertainment): Partners with the Casting and Booking department to develop strategies for attracting and retaining the most talented and engaging DJs, well suited to the creative strategy. Works closely with Groups & Weddings department to maintain seamless guest experience for all commissioned events needing DJs. Incorporates all standards and policies for group/wedding music requests into CCL music library monthly update process. 

• Senior Leaders they work with: Entertainment Manager and Director levels; Hotel Directors and shipboard leadership; shoreside Manager and Director level leadership pertaining to nightclub operations and company events requiring DJs and recorded music. Works closely with venue managers of all departments to ensure the appropriate atmosphere and brand alignment for background music playlists.

• Intercompany (other areas of CCL/Brands): Partners with the leadership of other departments, including Bar, Dining, Art, Spa & Celebrations, and Security to ensure a fully integrated and cohesive guest experience which maximizes revenue opportunities.

• Suppliers/Agents (outside of CCL): Maintains vendor partnerships with professional gear manufacturers, DJ software companies, and DJ Expos to represent Carnival's brand professionally and positively. Owns the purchasing of all DJ gear for the fleet.

Safety and Compliance:

• Safety Practices: Review and refine safety practices, create, and enforce training programs, ensuring the highest level of team safety while maintaining operational integrity. Ensure teams are prepared to for safe operations, partnering closely with the Security team for nightclub operations. Assist in emergency planning for natural disasters and executing emergency plans. Safety and security must be a priority.                            Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines. Monitor ship locations for compliance with local and international laws and environmental impact considerations.

Program Evaluation:

• Quality Assurance: Maintain music program through strategic fleet audits and ship visits and fleet supervisors to support shipboard and studio operations.

• Performance: Monitor monthly GSAT  scores, and guest comments to evaluate Production performance. Use this data to identify areas for improvement and support team development.

• Feedback Analysis: Gather and analyze feedback from guests and shipboard personnel to identify areas for improvement for the Music team . Use this information to suggest decisions to shoreside leadership to implement enhancements that elevate the overall guest experience.

• Data Analysis: Regularly review customer feedback and data to identify trends and areas needing improvement. Share these insights with the Manager to help refine programs and enhance guest experiences. Track key metrics, guest surveys, and feedback to improve service and satisfaction.

Financial Accountability:

• Plan: Prepare and propose financial plans including operating and capital plan exceeding $45M. Continuously monitor and adjust plans based on guest behavior, sourcing, and operational dynamics.

• Procurement: Oversee purchasing and maintenance of all musical equipment, including specialized components and spare parts, within budget. Negotiate favorable pricing with vendors, evaluate cost-effective options, and oversee purchase orders to avoid unnecessary expenses. Monitor inventory levels in warehouses and onboard vessels to ensure ample stock of critical spare parts, minimizing equipment downtime and disruptions to entertainment operations.

• Vendor Management: Partner with Sourcing, Procurement, Purchasing, Legal, and Compliance teams to develop strategies, negotiate contracts, and manage vendor relationships. Optimize cost savings, ensure high-quality service, and identify and mitigate supply chain risks.

• Travel and Expense: Manage personal and direct reports' travel arrangements and expenses in line with Carnival Cruise Line's policies. Ensure all travel is cost-effective and compliant, and submit expense reports promptly

Knowledge, Skills & Abilities:

Scope:

• Manage Shipboard personnel & activities/processes

•  Manage Shipboard activity and/or process only

•  Collaborate with both Shoreside and Shipboard

•  CCL only

•  Global Responsibilities (All brands)

Problem solving: 

• Partner with Sourcing, Procurement, Purchasing, Legal, and Compliance teams to develop strategies, negotiate contracts, and manage vendor relationships. Optimize cost savings, ensure high-quality service, and identify and mitigate supply chain risks.

Impact:

• Design and execute Carnival's music portfolio, including live and recorded music and the industry recognized DJ program, ensuring world class music offerings suited for Carnival's guest demographic. Manage Carnival's specialized music rehearsal process, programming specific musical offerings according to venue and guest demographic trends.   Design, execute, and maintain fleet background music program across the fleet.

Leadership: 

• Direct Reports: 60+ shipboard TM's, 1-2 DJ Fleet Trainers, PM.

• Hiring/Firing, Promotin,Training, Budgeting, Disciplining, Scheduling, Measuring Performance, Disciplining, Scheduling, Measuring Performance 

• Administering Budgets, Setting Budgets, Monitoring Expenses, Authorizing Payments, Securing Equipment/Goods

For all roles:

• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills: Strong time management and organizational skills

• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Essential/Minimum qualifications:

• Bachelor's Degree in Music, Music Production, Music Business, IT, or Marketing preferred

• Master's Degree a plus.

• Serato and Pioneer Certifications preferred. 

• Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point.

• Industry Knowledge: Deep knowledge and understanding of DJ styles, equipment, and software. 

• Strong musical talent and familiarity with a broad range of styles/genres, current music trends and knowledge of the music industry.

• Demonstrated ability to promote creativity and train a diverse pool of DJs. 

• Brings strong industry connections and can develop/maintain vendor relationships. 

• Strong communication skills (both written and verbal) with ability to interact and partner with people at all levels including executives. 

• Strong organizational skills with ability to set priorities and meet challenging deadlines. 

• Management skills - the ability to coach and develop team members.

• Interpersonal skills, ability to give and receive constructive feedback.

• Ability to multi-task, managing multiple projects at one time. 

• People management and conflict resolution skills required.

Essential experience required

• 3-5 years of music/entertainment industry experience. 

• Cruise and/or hospitality industry preferred.

• IT experience preferred.   

Travel: 25-50% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as "in-office."  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. 
  • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. 
  • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus 

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About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chan...

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About Holland America Line

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Industry

Water transportation

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

Year founded

1873

Website

hollandamerica.com

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