Shopify Merchant Success Manager Jobs in Ohio (NOW HIRING)

- Starting at $42,588/year, up to $56,160/year (based on experience)

-Additional bonus and incentive programs

- Weekly Phone Stipend

- Availability needed from 6:00am-6:00pm on weekdays and weekends (average hours: 40-45/week)

Are you a hands-on leader who thrives in a fast-paced retail environment? Do you enjoy building high-performing teams, creating exceptional customer partnerships, and driving operational excellence? If so, we'd love to meet you.

As a Store Manager, you'll be the operational leader of your store, setting the standard for execution, accountability, and customer service. You'll lead by example, coaching and supporting your team while ensuring every project, merchandising initiative, and daily operation is completed safely, efficiently, and with excellence. You'll work closely with customer leadership and partner with your Field Operations Manager to deliver outstanding results that drive sales, strengthen relationships, and develop future leaders.

You'll begin your journey working with a Field Operations Manager for up to 90 days. This hands-on training experience allows you to learn the role without the immediate responsibility of managing a team or overseeing all day-to-day store operations. During this time, you'll gain firsthand experience with Serv-U's operational processes, technology, leadership expectations, and customer partnerships while developing the skills and confidence needed to successfully lead your own store.

At Serv-U-Success, we believe great results start with great people. Our People-First culture empowers leaders to develop others, solve challenges, and continuously improve. If you're passionate about leading from the front, building strong teams, and making a lasting impact for both customers and team members, we invite you to grow your career with us.

Wonder what it's like working at Serv-U-Success? Check out this video: https://youtu.be/A5-Fova_4us

What You'll Do

• Oversee daily store operations to ensure outstanding execution
• Plan daily priorities, delegate work, and ensure tasks are completed
• Maintain high standards for merchandising, backroom organization, inventory availability, and overall store presentation.
• Partner with leadership to resolve issues quickly and build relationships.
• Provide day-to-day leadership, coaching, and direction
• Foster a positive, respectful, and accountable team culture
• Coach employees to build their skills
• Work to identify and develop high-potential talent.
• Use reporting tools to drive operations

What Success Looks Like

• Build an engaged, high-performing team through coaching and development.
• Deliver exceptional store execution that drives sales growth and on-shelf availability.
• Effectively manage labor, scheduling, and operational efficiency.
• Develop strong customer partnerships through reliable execution and responsive service.
• Maintain a safe, organized, and compliant work environment.

Desired Education, Skills & Experience

• Three or more years of management experience, preferably in retail or a related field.
• Strong leadership, coaching, communication, and relationship-building skills.
• Excellent organizational, planning, and problem-solving abilities.
• Comfort using mobile technology and workforce management systems.
• Flexibility to work nights, weekends, holidays, and travel between store locations as needed.
• A valid driver's license, reliable transportation, and proof of insurance.

$42,588 - $56,160 a year

Pay Based on Experience

Store Manager Bonus Program - up to $3,000/year, paid quarterly

Other Incentive Programs available, including Sales and Display Compliance

At Serv-U-Success, our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.

We employ nearly 2,000 people, in over 280 stores, across six states. Our employees are experts in on-shelf presentation and promotional execution.

Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:
- Passion – We energize, engage, and inspire others because we love what we do and how we do it.
- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.
- Innovation – We are relentlessly curious and determined to find a better way of doing things together.
- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.
- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.