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Shopify Merchant Success Manager Jobs in Ohio (NOW HIRING)

Express & Bonobos

Associate Merchant

Columbus, OH · On-site

Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising. * 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product ...

Express

Associate Merchant

Columbus, OH · On-site

Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising. * 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product ...

Express

Associate Merchant

Columbus, OH · On-site

Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising. * 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product ...

Teddy Baldassarre

Merchandising Associate

North Olmsted, OH · On-site +1

$50K - $60K/yr

This is a role for someone who is organized, detail-obsessed, and comfortable managing a steady ... Experience with Shopify is a plus Teddy Baldassarre is an Equal Opportunity Employer. We celebrate ...

Sunshine Communities

Sales Coordinator

Maumee, OH · On-site

$17.75 - $24.25/hr

The Sales Coordinator will help manage the Shopify site, respond to customer inquiries, support ... Access to a Success Coach * Interest Free Tuition and Emergency Loans * Attendance Incentives

Olde Wood Ltd

Graphic Designer

Magnolia, OH · On-site

... success of your marketing efforts. Responsibilities * Website Management - Maintain and update product listings via Shopify; ensure accuracy of product descriptions, photography, pricing, and ...

Bobbie's Shoppe

Retail Specialist

Columbus, OH · On-site

Knowledge of or willingness to learn Shopify software managing inventory and online sales * Ability to stand for extended periods, move merchandise safely, and maintain a tidy store environment.

RIVER MERCHANT LLC

Restaurant Manager

Kent, OH · On-site

$50K - $65K/yr

Established in 2019, The River Merchant is Kent's premier riverfront restaurant, known for our ... Success in this role requires a dedication to continuous training, constant communication, and a ...

RIVER MERCHANT LLC

Restaurant Manager

Kent, OH · On-site

$50K - $65K/yr

Established in 2019, The River Merchant is Kent's premier riverfront restaurant, known for our ... Success in this role requires a dedication to continuous training, constant communication, and a ...

RIVER MERCHANT LLC

Restaurant Manager

Kent, OH · On-site

$50K - $65K/yr

Established in 2019, The River Merchant is Kent's premier riverfront restaurant, known for our ... Success in this role requires a dedication to continuous training, constant communication, and a ...

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Showing results 21-40

All JobsShopify Merchant Success JobsShopify Merchant Success Manager JobsShopify Merchant Success Manager Jobs in Ohio

Shopify Merchant Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do shopify merchant success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for shopify merchant success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What does a Shopify Merchant Success Manager do?

A Shopify Merchant Success Manager is responsible for helping Shopify merchants grow and succeed on the platform. They act as a dedicated point of contact for merchants, providing guidance on best practices, troubleshooting issues, and suggesting strategies to optimize store performance. Merchant Success Managers work closely with merchants to understand their business goals and offer tailored solutions, helping them leverage Shopify’s tools and resources effectively.

How does a Shopify Merchant Success Manager typically support merchants in overcoming operational challenges?

As a Shopify Merchant Success Manager, you play a key role in guiding merchants through common operational hurdles such as optimizing their store setup, streamlining order fulfillment, and integrating third-party applications. You'll regularly analyze merchant performance, offer tailored best practices, and collaborate closely with internal teams like support, product, and technical specialists to resolve complex issues. This role requires proactive communication and the ability to build long-term relationships that help merchants achieve sustainable growth and success on the Shopify platform.

What are the key skills and qualifications needed to thrive as a Shopify Merchant Success Manager, and why are they important?

To thrive as a Shopify Merchant Success Manager, you need a strong understanding of e-commerce operations, digital marketing, and customer relationship management, typically supported by experience in SaaS or online retail. Familiarity with Shopify’s platform, CRM tools like Salesforce, and analytics platforms such as Google Analytics is important. Exceptional communication, problem-solving, and proactive client engagement skills help you build trust and drive merchant growth. These abilities ensure you can effectively support merchants, optimize their success on Shopify, and contribute to customer retention.

What is the difference between Shopify Merchant Success Manager vs Shopify Partner Manager?

AspectShopify Merchant Success ManagerShopify Partner Manager
Primary FocusSupporting and growing individual merchants and storesManaging relationships with Shopify partners and agencies
Work EnvironmentDirect interaction with merchants, onboarding, training, and supportCollaborating with partners, onboarding new partners, and strategic planning
Required CredentialsKnowledge of e-commerce, customer service skills, Shopify platform familiarityUnderstanding of partner ecosystems, relationship management skills

The Shopify Merchant Success Manager primarily focuses on supporting individual merchants to optimize their stores and increase sales, while the Shopify Partner Manager works with Shopify partners and agencies to expand the Shopify ecosystem. Both roles require strong communication skills and platform knowledge but differ in their target audiences and daily responsibilities.

What are popular job titles related to Shopify Merchant Success Manager jobs in Ohio?

For Shopify Merchant Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Shopify Merchant Success Manager jobs in Ohio look for?

The top searched job categories for Shopify Merchant Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Shopify Merchant Success Manager jobs?

Cities in Ohio with the most Shopify Merchant Success Manager job openings:

Shopify Merchant Success Manager jobs near you
Infographic showing various Shopify Merchant Success Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Associate Merchant

Express & Bonobos

Columbus, OH • On-site

Full-time

Re-posted 26 days ago

Key responsibilities

  • Support the creation and execution of product assortment strategies to meet financial goals and market trends.

  • Analyze sales performance, market trends, and customer insights to identify growth opportunities and manage risks.

  • Coordinate with cross-functional teams to ensure timely product launches, accurate product representation, and alignment with brand objectives.

Job description

Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
Location Name
Columbus Corporate Headquarters
Responsibilities
POSITION OVERVIEW
The Associate Merchant supports in the creation and execution of product assortment strategies while working cross-functionally to achieve the financial goals of the division and the company. The Associate Merchant balances an understanding of sales performance, market trends, and customer insights to build commercially viable assortments. They partner closely with Planning, Design, Production, and other teams to ensure that products align with brand objectives and financial targets. In-season, they are responsible for analyzing performance, identifying opportunities, and managing risks, contributing to both top and bottom-line growth.
KEY REPONSIBILITIES
  • Collaborate to develop and execute seasonal assortments that align with financial goals, customer expectations, and market trends.
  • Analyze sales performance and market trends, identifying growth opportunities and risks, and recommending actionable strategies to improve sales and manage inventory.
  • Own the day-to-day operational functions, including order management, sample coordination, pricing updates, and system maintenance.
  • Conduct competitive market research, analyzing assortments, pricing, and promotions to inform product development and pricing strategies.
  • Work closely with Planning and Design teams to ensure the product assortment reflects key product attributes and meets financial targets.
  • Support cross-functional teams, such as Production, Marketing, and Visual Merchandising, to ensure timely product launches and alignment with brand objectives.
  • Present product assortment in key meetings, such as investment reviews, with clear product stories to gain cross-functional and leadership alignment.
  • Act as the subject matter expert in the category, staying informed of emerging trends and customer insights to help drive future product development.
  • Manage in-season markdowns and inventory tracking to optimize sales performance and reduce excess inventory.
  • Support the development of new product assortments, including roadmaps, style selection, and product launches.
  • Collaborate with Marketing to ensure product is accurately represented in all channels, including digital platforms.
  • Contribute to cross-functional discussions to ensure product delays and launch timing are communicated effectively to all stakeholders.

REQUIRED EXPERIENCE & QUALIFICATIONS
  • Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising.
  • 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product category.
  • Strong analytical and strategic thinking skills, with the ability to interpret data and drive actionable decisions.
  • Acute understanding of brand positioning, customer insights, and fashion trends.
  • Ability to collaborate across functions and build strong working relationships.
  • Excellent organizational skills, with the ability to multitask, prioritize, and meet deadlines.
  • Strong presentation and communication skills, both verbal and written.
  • Proficiency in Google applications and retail management systems.

CRITICAL SKILLS & ATTRIBUTES
  • Exceptional ability to analyze data and translate insights into actionable strategies.
  • Proven ability to influence cross-functional partners and senior leadership.
  • Strong commercial and brand acumen, with a deep understanding of fashion trends and customer behavior.
  • Ability to adapt quickly to changing priorities and manage through conflict.
  • Strong leadership capabilities, with the potential to develop and mentor junior team members
  • Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising.
  • 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product category.
  • Strong analytical and strategic thinking skills, with the ability to interpret data and drive actionable decisions.
  • Acute understanding of brand positioning, customer insights, and fashion trends.
  • Ability to collaborate across functions and build strong working relationships.
  • Excellent organizational skills, with the ability to multitask, prioritize, and meet deadlines.
  • Strong presentation and communication skills, both verbal and written.
  • Proficiency in Google applications and retail management systems.

Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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