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Shopify Merchant Success Manager Jobs in Ohio (NOW HIRING)

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ... Excellent time management skills Nice to have: * Affiliate & Partnerships Industry Fundamentals ...

Express

Associate Merchant

Columbus, OH

... success in managing a product category. Strong analytical and strategic thinking skills, with the ... merchandising, or fashion merchandising. 3-5 years of experience in product merchandise buying ...

Express & Bonobos

Associate Merchant

Columbus, OH · On-site

Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising. * 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product ...

Express

Associate Merchant

Columbus, OH · On-site

Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising. * 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product ...

Express

Associate Merchant

Columbus, OH · On-site

Bachelor's Degree, preferably in business, retail merchandising, or fashion merchandising. * 3-5 years of experience in product merchandise buying, with demonstrated success in managing a product ...

Serv-U-Success

Be Seen First

Store Manager

Toledo, OH · On-site

$42K - $56K/yr

... ensuring every project, merchandising initiative, and daily operation is completed safely ... At Serv-U-Success, we believe great results start with great people. Our People-First culture ...

Urgent

Training provided

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Showing results 21-40

All JobsShopify Merchant Success JobsShopify Merchant Success Manager JobsShopify Merchant Success Manager Jobs in Ohio

Shopify Merchant Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do shopify merchant success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for shopify merchant success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

How does a Shopify Merchant Success Manager typically support merchants in overcoming operational challenges?

As a Shopify Merchant Success Manager, you play a key role in guiding merchants through common operational hurdles such as optimizing their store setup, streamlining order fulfillment, and integrating third-party applications. You'll regularly analyze merchant performance, offer tailored best practices, and collaborate closely with internal teams like support, product, and technical specialists to resolve complex issues. This role requires proactive communication and the ability to build long-term relationships that help merchants achieve sustainable growth and success on the Shopify platform.

What does a Shopify Merchant Success Manager do?

A Shopify Merchant Success Manager is responsible for helping Shopify merchants grow and succeed on the platform. They act as a dedicated point of contact for merchants, providing guidance on best practices, troubleshooting issues, and suggesting strategies to optimize store performance. Merchant Success Managers work closely with merchants to understand their business goals and offer tailored solutions, helping them leverage Shopify’s tools and resources effectively.

What are the key skills and qualifications needed to thrive as a Shopify Merchant Success Manager, and why are they important?

To thrive as a Shopify Merchant Success Manager, you need a strong understanding of e-commerce operations, digital marketing, and customer relationship management, typically supported by experience in SaaS or online retail. Familiarity with Shopify’s platform, CRM tools like Salesforce, and analytics platforms such as Google Analytics is important. Exceptional communication, problem-solving, and proactive client engagement skills help you build trust and drive merchant growth. These abilities ensure you can effectively support merchants, optimize their success on Shopify, and contribute to customer retention.

What is the difference between Shopify Merchant Success Manager vs Shopify Partner Manager?

AspectShopify Merchant Success ManagerShopify Partner Manager
Primary FocusSupporting and growing individual merchants and storesManaging relationships with Shopify partners and agencies
Work EnvironmentDirect interaction with merchants, onboarding, training, and supportCollaborating with partners, onboarding new partners, and strategic planning
Required CredentialsKnowledge of e-commerce, customer service skills, Shopify platform familiarityUnderstanding of partner ecosystems, relationship management skills

The Shopify Merchant Success Manager primarily focuses on supporting individual merchants to optimize their stores and increase sales, while the Shopify Partner Manager works with Shopify partners and agencies to expand the Shopify ecosystem. Both roles require strong communication skills and platform knowledge but differ in their target audiences and daily responsibilities.

How much do Shopify Merchant Success Managers make?

Shopify Merchant Success Managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, location, and company size. Some roles may include performance bonuses or commissions, especially when managing large or high-volume accounts.
What are popular job titles related to Shopify Merchant Success Manager jobs in Ohio? For Shopify Merchant Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Shopify Merchant Success Manager jobs in Ohio look for? The top searched job categories for Shopify Merchant Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Shopify Merchant Success Manager jobs? Cities in Ohio with the most Shopify Merchant Success Manager job openings:
Shopify Merchant Success Manager jobs near you
Infographic showing various Shopify Merchant Success Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Sales Development Rep - E-commerce/DTC / Series B

division50

Columbus, OH • On-site

$22K/mo

Full-time

Re-posted 2 days ago

Job description

This role is for our partner.
OTE: $60,000 base + $22,000 variable commission (uncapped).
The Sales Team at [the company] is the engine that powers the business. In an ever-evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market. For this position, we are looking for a teammate located in Columbus, OH. Conduct outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other channels. Research and understand prospects' business needs and pain points to effectively communicate the value proposition of [the company]. Schedule and coordinate introductory calls or demos for qualified prospects with Account Executives (AEs). Track and document all interactions and lead information in [the company]'s CRM system. Continuously learn about the industry and competitors. Collaborate with AEs and other team members to optimize sales processes. Meet and exceed weekly and monthly KPIs for outbound calls, qualified leads, and scheduled meetings. Achieve (or exceed!) monthly SQO quota. Participate in ongoing training and coaching sessions. Continuously provide feedback to the marketing team. Act as THE voice of our market, sharing insights with sales, marketing, merchant success, and product teams.
Requirements
- Strong prospecting skills
- Excellent communication (written and verbal)
- Strong listening
- Persistence in face of rejection
- Results-driven
- Comfort with CRMs and email automation
- Cross-functional collaboration
- Curiosity about AI tools
Nice to have: Salesforce experience; Slack, Notion, Loom, Outreach, Lusha, Sales Navigator, Google Suite.

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