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Shopify Customer Success Manager Jobs in Oregon (NOW HIRING)

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

PayRange

Customer Success Manager

Portland, OR

The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth. The ideal candidate is ...

PayRange

Customer Success Manager

Portland, OR · On-site

The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth. The ideal candidate is ...

PayRange

Customer Success Manager

Portland, OR · On-site

The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth. The ideal candidate is ...

PayRange

Customer Success Manager

Portland, OR

The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth. The ideal candidate is ...

Transmit Security

Customer Success Manager

OR · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted ...

Cordance

OR · On-site

As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives. You'll play ...

Azul

OR · On-site

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our ...

NICE

OR · On-site

The Scale Customer Success Manager (Scale CSM) is responsible for driving adoption, value realization, and retention across Cognigy's small-to-mid market customer segment using a scaled, digital ...

Elation Health

OR · On-site

$105K - $120K/yr

We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations. What You'll Do Strategic Account Ownership Serve as ...

OneSource Virtual

Sr. Customer Success Manager

OR · Remote

Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined ...

Trimble

Customer Success Manager

Lake Oswego, OR

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

Guidewire Software

OR · On-site

The Customer Success Manager or (Sr. CSM) will oversee the strategy and execution of their customer portfolio and focus on driving engagement, satisfaction, retention and growth. We expect our ...

HealthEdge

The Customer Success Manager (CSM) is a key member of that function and a part of our Client Operations team. In this role, you will develop a deep understanding of customer business models and ...

CARET

$70K - $80K/yr

Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting . You will act as a strategic partner to ...

Espresa

OR · On-site

The opportunity Our team is seeking a mission-critical Customer Success Manager (CSM) to join our dynamic and customer-focused team. As the primary platform and success point of contact, the CSM will ...

Service Titan

Customer Success Manager

OR · Remote

As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers ...

OneSource Virtual

Sr. Customer Success Manager

OR · Remote

Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined ...

Lifted

OR · On-site

We're seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a ...

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All JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Oregon

Shopify Customer Success Manager information

See Oregon salary details

$34.4K

$87.8K

$148K

How much do shopify customer success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for shopify customer success manager in Oregon is $87,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

What are popular job titles related to Shopify Customer Success Manager jobs in Oregon? For Shopify Customer Success Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Shopify Customer Success Manager jobs in Oregon look for? The top searched job categories for Shopify Customer Success Manager jobs in Oregon are:
Shopify Customer Success Manager jobs near you

Customer Success Manager

Canopy Works

Remote

Other

Posted 13 days ago

Job description

Customer Success Manager (CSM)

Location: Remote Northeast, US (with travel to customer locations up to 50%)

About Canopy

Canopy is the Connected Safety Platform dedicated to keeping medical personnel safe while at work-powered by an infrastructure designed to perform in complex, high-stakes healthcare environments. We deliver innovative technology that supports safety operations, strengthens response confidence, and scales across facilities and teams. As we continue to grow, we're looking for a Customer Success Manager (CSM) who is customer-centric, highly organized, and excited to build strong customer relationships that drive adoption, retention, and expansion. 

This role is part of Canopy's growing Customer Experience team. Our CSMs work in close partnership with members of the Deployment team, Account Executives, Technical Account Services (monitoring and Support), Product Operations, and Leadership to ensure a world-class customer journey. 

Role Overview

Customer Success Managers (CSM) at Canopy are responsible for managing a portfolio of healthcare customers and ensuring they achieve meaningful outcomes throughout the customer lifecycle-from onboarding and deployment through go-live, adoption, renewal readiness, and expansion identification. 

You will serve as a trusted partner to customer stakeholders while working closely with internal teams to reduce risk, strengthen adoption, and surface opportunities to grow value across additional facilities, departments, and products.


What You'll Do

  • Own a portfolio of healthcare customers with lower-to-moderate program complexity, ensuring success through creation of value across onboarding, adoption, and renewal readiness.
  • Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
  • Partner closely with Professional Services during deployment phases and key milestones to ensure high engagement, smooth execution, and operational readiness.
  • Drive adoption by helping customers align training, workflows, and internal processes to maximize platform usage and impact.
  • Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.
  • Create and cultivate customer champions-turning satisfied customers into strong advocates who see Canopy as a trusted, strategic partner.
  • Identify growth opportunities within your customer base, including expansion to additional facilities, sites, departments, or product capabilities, and partner with Sales to qualify and advance those opportunities.
  • Serve as the voice of the customer internally by sharing feedback, recurring themes, and opportunities to improve the product and customer experience as Canopy scales.

Requirements

  • 4-6+ years of experience in Customer Success, Account Management, or a related customer-facing role
  • Experience managing multiple stakeholders and driving customer outcomes
  • Strong communication, organization, and proactive problem-solving skills
  • Comfortable working cross-functionally in a fast-moving growth startup environment
  • Experience using CRM tools (Salesforce, HubSpot, or similar) 


Preferred Qualifications

  • Experience supporting healthcare technology, safety/security, or RTLS
  • Familiarity with adoption/change management best practices
  • Experience supporting expansion identification and customer growth partnerships with Sales

Why Canopy

At Canopy, we're committed to delivering exceptional customer outcomes while building a scalable and impactful Customer Success function. We offer a collaborative, mission-driven environment where ownership, growth, and purpose are valued. 

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