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Shopify Assistant Jobs (NOW HIRING)

20four7VA

Customer Service Virtual Assistant

Fluency in Shopify and Gorgias is an absolute must for this role. Candidates who do not have ... The objective of each engagement is to assist the client in improving business efficiency ...

20four7VA

Customer Service Virtual Assistant

Fluency in Shopify and Gorgias is an absolute must for this role. Candidates who do not have ... The objective of each engagement is to assist the client in improving business efficiency ...

Mythical

Assistant, E-Commerce

Burbank, CA · On-site

$25/hr

Fulltime - Onsite Salary:$25/hr Responsibilities Mythical is looking for an E-Commerce Assistant to ... Using Shopify, prepare product pages for upcoming product launches, including uploading assets ...

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Shopify Assistant information

What is a Shopify Assistant?

A Shopify Assistant is responsible for supporting the management and operation of a Shopify store. This includes tasks such as adding and updating products, managing inventory, processing orders, handling customer inquiries, and assisting with website design and optimization. They may also help with marketing efforts, such as email campaigns and social media promotions. The role requires familiarity with the Shopify platform, attention to detail, and strong organizational skills.

What are typical daily tasks for a Shopify Assistant?

As a Shopify Assistant, your daily responsibilities often include updating product listings, managing inventory, processing orders, and responding to customer inquiries. You may also assist with content updates, basic website troubleshooting, and coordinating promotions or sales campaigns as directed by the e-commerce team. By ensuring product information is accurate, orders are fulfilled efficiently, and customer concerns are addressed promptly, you play a key role in delivering a smooth and positive shopping experience for customers. These tasks also support the overall growth and success of the business by keeping the online store running effectively.

What are the key skills and qualifications needed to thrive as a Shopify Assistant?

To thrive as a Shopify Assistant, you need strong e-commerce knowledge, experience managing Shopify stores, and a detail-oriented approach to product listing and order processing. Familiarity with Shopify’s platform, apps, and integrations—often including tools like Oberlo, Klaviyo, and basic HTML/CSS—is highly beneficial. Excellent communication, organizational skills, and the ability to multitask effectively are standout qualities in this role. These skills are crucial for ensuring a seamless online shopping experience, efficient store operations, and effective collaboration with team members.

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Shopify Assistant jobs near you
Infographic showing various Shopify Assistant job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Associate Returns - Shopify

Beverly Hills, CA • On-site

DNAM Brands
See more jobs at DNAM Brandsexternal

$20 - $25/hr

Full-time

Posted 12 days ago

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot.

The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment.

Responsibilities
  • Receive, sort, and inspect incoming customer returns
  • Verify packages against tracking, order, and customer information
  • Process returns and update records across e-commerce platforms
  • Document and escalate damaged, missing, incorrect, or ineligible items
  • Prepare approved merchandise for restocking, transfer, or further review
  • Maintain an organized returns area and meet processing timelines
  • Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
  • Assist with basic returns reporting and other related duties as assigned
Qualifications
  • 1 year or less previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred
  • Shopify experience is preferred 
  • Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus
  • Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred
  • Strong attention to detail and ability to match packages with tracking and order information
  • Moderate computer skills and comfort learning new platforms and internal systems
  • Strong organizational, time-management, and problem-solving skills
  • Ability to work independently while communicating effectively with cross-functional teams
  • Dependable, punctual, and able to work efficiently in a fast-paced environment
  • Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns
  • Ability to be able to lift up to 50 pounds
$20 - $25 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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