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Shift Coordinator Jobs in Springfield, MA (NOW HIRING)

Trinityhealth

Referrals Coordinator

Hartford, CT · On-site

$18.25 - $23.75/hr

Day Shift Description: Position Purpose : The Referrals Coordinator acts as a working referrals representative who is able to perform the everyday duties as the other representatives when needed.

Trinity Health

Referrals Coordinator

Hartford, CT

$18.25 - $23.75/hr

Day Shift Description: Position Purpose : The Referrals Coordinator acts as a working referrals representative who is able to perform the everyday duties as the other representatives when needed.

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Shift Coordinator information

See Springfield, MA salary details

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How much do shift coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for shift coordinator in Springfield, MA is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $17.98 per hour, depending on experience, location, and employer.

What is a shift coordinator?

Shift Coordinators are professionals responsible for managing and overseeing operations during a specific shift in workplaces like restaurants, manufacturing plants, hospitals, or retail stores. Their main duties include supervising staff, ensuring tasks are completed efficiently, addressing any issues that arise, and maintaining a smooth workflow. They often act as a point of contact between employees and management, helping to implement company policies and standards. Good communication and leadership skills are essential for this role, as Shift Coordinators play a key part in maintaining productivity and morale during their assigned shifts.

What are the key skills and qualifications needed to thrive as a shift coordinator?

To thrive as a Shift Coordinator, you need strong organizational skills, experience in team supervision, and a background in operations or management, often supported by a relevant diploma or degree. Familiarity with scheduling software, time-tracking systems, and workplace safety protocols is typically required. Exceptional communication, problem-solving abilities, and the capacity to motivate team members are vital soft skills. These competencies ensure efficient shift operations, high team performance, and a safe, productive work environment.

How does a shift coordinator typically manage unexpected staffing shortages during a shift?

Shift Coordinators are often responsible for quickly addressing staffing shortages by reallocating team members, adjusting workflows, or contacting on-call employees to fill in. This requires strong communication and problem-solving skills to ensure that operations continue smoothly and service levels are maintained. It’s common for Shift Coordinators to use scheduling software and maintain a list of available backup staff. Building strong relationships with team members also helps in finding flexible solutions when last-minute changes occur.

What is the difference between Shift Coordinator vs Shift Supervisor?

AspectShift CoordinatorShift Supervisor
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; some roles may require supervisory certifications
Work EnvironmentFast-paced, team-oriented settings such as retail, healthcare, or manufacturingSimilar environments, often with added leadership responsibilities
Employer UsageUsed across industries to coordinate daily shift activitiesUsed to oversee and manage shift operations and staff
Common Search IntentUnderstanding role responsibilities and qualificationsComparing leadership duties and career progression

The main difference between a Shift Coordinator and a Shift Supervisor lies in their responsibilities. Shift Coordinators focus on organizing and supporting daily operations, while Shift Supervisors have additional leadership duties, overseeing staff and ensuring shift goals are met. Both roles are essential in maintaining smooth operations in various industries.

What are the most commonly searched types of Shift jobs in Springfield, MA?

The most popular types of Shift jobs in Springfield, MA are:

What are popular job titles related to Shift Coordinator jobs in Springfield, MA?

For Shift Coordinator jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Shift Coordinator jobs in Springfield, MA look for?

The top searched job categories for Shift Coordinator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Shift Coordinator jobs?

Cities near Springfield, MA with the most Shift Coordinator job openings:

Shift Coordinator jobs near you
Infographic showing various Shift Coordinator job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $32,933 per year, or $15.8 per hour.

Care Coordinator

Mental Health Association - Western MA

West Springfield, MA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Position Summary

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Pay Rate: $19 - $21 an hour

Open Shift: Monday through Friday 9am-5pm (40hrs)

Key Responsibilities
  • Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
  • Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
  • Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
  • Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
  • Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
  • Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
  • Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
  • Maintain communication with external providers to ensure coordinated and continuous care across services.
  • Provide crisis support and assist in developing crisis prevention and response plans when needed.
  • Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.
About the GRIT Program

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

  • Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.
  • High School Diploma or equivalent (GED) required.
  • Bachelor’s Degree in a related field preferred.
  • Prior experience in Human Services required.
  • Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $19 - $21 an hour