ZipRecruiter

Log In

1

Shared Services Center Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsBusiness JobsHuman Resources JobsHuman Resources Professional JobsShared Services Center Jobs

Shared Services Center information

See salary details

$51.5K

$147.5K

$197K

How much do shared services center jobs pay per year?

As of Aug 24, 2026, the average yearly pay for shared services center in the United States is $147,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $196,000.00 per year, depending on experience, location, and employer.

What is a shared services center?

A Shared Services Center (SSC) is a centralized unit within an organization that provides specialized administrative or support services—such as HR, finance, IT, or procurement—to multiple departments or business units. The goal of an SSC is to improve efficiency, reduce costs, and standardize processes by consolidating activities that were previously handled separately by each department. By pooling resources and expertise, SSCs help organizations streamline operations and focus more on their core business functions.

What are the key skills and qualifications needed to thrive in a shared services center role?

To thrive in a Shared Services Center role, you need strong analytical abilities, process orientation, and a background in finance, HR, or operations—often supported by a relevant degree. Familiarity with ERP systems like SAP or Oracle, workflow tools, and sometimes certifications such as Six Sigma are advantageous. Exceptional communication, customer service, and teamwork skills help manage diverse stakeholder needs and ensure smooth service delivery. These competencies are crucial for delivering efficient, consistent, and high-quality shared services across an organization.

How does working in a shared services center typically involve collaboration with different departments within an organization?

In a Shared Services Center, collaboration with various departments is a core aspect of the role. Team members frequently interact with finance, human resources, procurement, and IT departments to deliver standardized services efficiently. This cross-functional teamwork helps ensure consistency in processes, quick resolution of issues, and continuous process improvements. Employees often participate in regular meetings and use shared platforms to coordinate tasks, making communication and adaptability important skills for success in this environment.

What is the difference between Shared Services Center vs Accounts Payable Specialist?

AspectShared Services CenterAccounts Payable Specialist
CredentialsVaries; often includes finance or business degreesTypically requires accounting or finance certifications
Work EnvironmentCentralized office environment supporting multiple functionsFinance department, focused on invoice processing
Employer & Industry UsageCommon in large corporations across industriesFinance teams in various industries
Search & Comparison IntentUnderstanding centralized finance functionsRole-specific responsibilities in accounts payable

Shared Services Centers are centralized units supporting multiple business functions, including finance, HR, and IT, often in large organizations. Accounts Payable Specialists focus specifically on processing invoices and managing vendor payments within the finance department. While both roles involve finance-related tasks, Shared Services Centers encompass broader operational support, whereas Accounts Payable Specialists have a specialized, role-specific focus.

More about Shared Services Center jobs

What cities are hiring for Shared Services Center jobs?

Cities with the most Shared Services Center job openings:

What states have the most Shared Services Center jobs?

States with the most job openings for Shared Services Center jobs include:

What job categories do people searching Shared Services Center jobs look for?

The top searched job categories for Shared Services Center jobs are:

Shared Services Center jobs near you
Infographic showing various Shared Services Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $147,461 per year, or $70.9 per hour.

Center of Excellence, Contact Center Manager, Shared Services

CRH

Alpharetta, GA • On-site

Full-time

Medical, Dental, Retirement

Posted 14 days ago

Job description

Center of Excellence, Contact Center Manager, Shared Services
AMAT
Alpharetta, Georgia, United States
Job ID: 527584
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Job Summary
We are seeking an experienced and dynamic AMAT SSC Contact Center Manager to lead and inspire our Center of Excellence team in the Shared Services center. The Contact Center Manager will be a key player within the large integration project of North American regions into the Shared Services as well as the implementation of an efficient communication and service delivery platform. This role involves managing issue resolution, business support, and administrative activities while driving process improvement and operational efficiency. The ideal candidate will have a strong background in service delivery within a shared services center, excellent leadership skills, and a commitment to delivering outstanding customer service.
Location
Hybrid 3 days in office. 100% in office during transition.
What Shared Service Does
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:
  • O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
  • R2R (Record-to-Report): Enables robust financial reporting and accounting.
  • P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
  • Center of Excellence: Drives innovation and continuous improvement.
  • Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.
Key Responsibilities
  • Champion the finance centralization and standardization project towards process improvement and high performing service delivery.
  • Lead and develop a high-performing Contact Center team focused on service excellence, problem resolution, and business partnership
  • Monitor and continuously improve key performance indicators (KPIs) and service level agreements (SLAs).
  • Promote automation and process improvements to enhance efficiency and reduce costs.
  • Support the implementation and optimization of case management and ticketing systems to support efficient service delivery and issue resolution.
  • Oversee compliance with policies, procedures, and internal controls.
  • Respond to escalated inquiries and effectively manage sensitive and escalated issues.
  • Develop the Contact Center team, fostering a culture of recognition and collaboration.
  • Partner with business leaders and stakeholders to align services with organizational goals.
  • Stay current on emerging contact center technologies, service delivery models, and industry best practices to drive innovation and continuous improvement.
  • Influence and negotiate with a wide range of audiences, internally and externally. Foster a culture of collaboration and innovation.

Qualifications
  • Minimum of 5 years of experience in managing a Contact Center within a Finance and Accounting Shared Services Center.
  • Minimum 5 years of experience working with automated help desk solution (ticketing system)
  • Excellent verbal and written communication skills and ability to properly seek and handle customers' feedback.
  • Experience leading service delivery, customer support, or contact center operations within a Shared Services environment.
  • Experience implementing and optimizing ticketing, workflow, or case management platforms.
  • Demonstrated success leading organizational change, process transformation, or Shared Services migrations.
  • Strong analytical skills with experience leveraging KPIs, SLAs, and operational metrics to drive performance improvements.
  • Experience managing and developing teams in a fast-paced, customer-focused environment.
  • Strategic mindset with the ability to manage competing priorities.

Knowledge/Skill Requirements
  • Excellent problem-solving skills and decision-making abilities.
  • Understanding of business processes in heavy building material and construction organizations preferred.
  • Strong stakeholder engagement and communication skills.
  • Excellent written and verbal communication skills (English).
  • Familiarity with point of sales systems (POS).
  • Ability to lead by example in work ethic and professional attitude.
  • Ability to navigate competing priorities and maintain a collaborative culture.
  • Strong computer skills.
  • Familiarity with invoices, sales orders, credit memos, and bank deposits.
  • Proven skills in process improvement and technology-enabled efficiencies.
  • Ability to prioritize and provide clarity.

Physical Requirements
  • Ability to communicate by telephone and in person.
  • Ability to use a computer for word processing, email, and document preparation.
  • May require extended periods of sitting.

Work Environment
  • Hybrid role.
  • Up to 5% travel may be required.
  • Normal office working conditions with a quiet noise level.

What CRH Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
CRH logo

About CRH

Sourced by ZipRecruiter

CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

New York, NY, US

View All CRH Jobs

Apply