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Shared Services Associate Jobs in Massachusetts (NOW HIRING)

Tjx

HR Shared Services Supervisor

Marlborough, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Major Areas of Responsibility HR Shared Services Transaction Execution ... Process routine transactions aligned to the pod the associate is anchored to support (e.g ...

Rapid Ratings

Member Services Associate

Quincy, MA · On-site

$55K/yr

  • PTO

We see a world where every business relationship is empowered by a shared understanding of ... Our Member Services team helps onboard our clients' suppliers as members of the FHR Exchange, a ...

RapidRatings

Member Services Associate

Quincy, MA · On-site

$55K/yr

  • PTO

We see a world where every business relationship is empowered by a shared understanding of ... Our Member Services team helps onboard our clients' suppliers as members of the FHR Exchange, a ...

RapidRatings

Member Services Associate

Quincy, MA · On-site

$55K/yr

  • PTO

We see a world where every business relationship is empowered by a shared understanding of ... Our Member Services team helps onboard our clients' suppliers as members of the FHR Exchange, a ...

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Shared Services Associate information

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What are the most commonly searched types of Shared Services jobs in Massachusetts?

The most popular types of Shared Services jobs in Massachusetts are:

What are popular job titles related to Shared Services Associate jobs in Massachusetts?

For Shared Services Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Shared Services Associate jobs in Massachusetts look for?

The top searched job categories for Shared Services Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Shared Services Associate jobs?

Cities in Massachusetts with the most Shared Services Associate job openings:

Shared Services Associate jobs near you
Infographic showing various Shared Services Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

HR Shared Services Supervisor

Tjx

Marlborough, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

The Opportunity: Grow Your Career.

Job Summary:

The Human Resources Service Center Supervisor leads the daily operations of an assigned HR Service Center pod, ensuring associates receive timely, accurate, and high-quality support. This role is responsible for guiding and developing a team of HR Service Center associates while promoting exceptional customer service and efficient issue resolution. Leveraging in-depth expertise in HR systems, health and welfare benefits, paid time off programs, and leave of absence policies, the supervisor serves as a key resource for complex and escalated associate concerns, providing guidance and final resolution when needed.

Major Areas of Responsibility

HR Shared Services Transaction Execution

  • Process routine transactions aligned to the pod the associate is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification)
  • Performs accurate and timely processing of HR transactions in HCM system
  • Interacts closely with Payroll and Compensation to ensure proper dataflow and execution.
  • Address and resolve complex issues escalated by HR Shared Services associates

Team Performance Management

  • Assists the Department Manager in supervising and ensuring the accurate delivery and administration of Human Resources policies and procedures.
  • Oversees Human Resource Administration for store/regions, D.C.'s and Home Office providing technical guidance to associates on issues
  • Analyzes and recommends system/department improvements as required.
  • Performs accurate and timely processing of HR transactions in HCM system
  • Utilize key metrics to evaluate the performance of service center associates to identify the need for special training
  • Assign and delegate work tasks to service center associates according to effectively address customer demand
  • Collect and analyze service metrics to evaluate performance of their respective pod area. Identify trends and determine root causes. Identify opportunities for improvement.
  • Continuously collaborate with direct pod leader & other managers to understand best-practices and create efficiencies across the team
  • Work with the HRIS to design and implement solutions for the resolution of technical problems.
  • Lead team meetings and give presentations to HR Shared Services leaders

Team Leadership and Development

  • Hire, onboard, and train service center associates to deliver high standard customer service for their respective pod
  • Trains, develops and counsels H.R. Service Center associates with the goal of creating depth of talent within the department
  • Coach service center associates through challenging customer service issues
  • Conduct performance reviews, capacity planning, and identify technology improvement opportunities and determine action plans for improved operations
  • Other duties as assigned

Who We're Looking for: You.

  • Bachelor's degree or equivalent experience
  • Minimum 3+ years of Service Center experience
  • Mastery of HR process areas/services within the pod supported
  • Knowledge of legal and regulatory requirements by region, state, and population groups supported
  • Adept at courteously interacting with customers and ensuring their requirements are met
  • Strong written and verbal communication and presentation skills
  • Excellent interpersonal, problem-solving and leadership skills
  • Ability to stay calm in stressful situations and meet SLAs
  • Ability to prioritize work based on internal and external deadlines
  • Ability to remain flexible and pivot based on business needs
  • Understanding of HR workflows design in TJX systems
  • Understanding of navigating ServiceNow case and knowledge workflows
  • Ability to maintain confidentiality and apply privacy requirements
  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

300 Value Way

Location:

USA Home Office Marlborough MA 300 Value WayThis position has a starting salary range of $76,800.00 to $97,900.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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