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Shared Services Associate Jobs in Pittsfield, MA

Guest Service Associate

Pittsfield, MA · On-site

$16.05 - $19.26/hr

Guest Service Associate Our Guest Service Associate will be responsible for driving top notch guest ... creating shared value. * Greet guests and provide an enjoyable shopping experience for everyone.

Guest Service Associate

Blandford, MA · On-site

$16.05 - $19.26/hr

Guest Service Associate Our Guest Service Associate will be responsible for driving top notch guest ... creating shared value. * Greet guests and provide an enjoyable shopping experience for everyone.

Guest Service Associate

Pittsfield, MA · On-site

$16.05 - $19.26/hr

Our Guest Service Associate will be responsible for driving top notch guest experience while ... creating shared value. * Greet guests and provide an enjoyable shopping experience for everyone.

Guest Service Associate

Pittsfield, MA · On-site

$16.05 - $19.26/hr

Our Guest Service Associate will be responsible for driving top notch guest experience while ... creating shared value. * Greet guests and provide an enjoyable shopping experience for everyone.

Food Service Associate

Chatham, NY · On-site

$16 - $19/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Food Service Associate

Pittsfield, MA · On-site

$16.05 - $19.26/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Food Service Associate

Pittsfield, MA · On-site

$16.05 - $19.26/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Food Service Associate

Pittsfield, MA · On-site

$16.05 - $19.26/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

Food Service Associate

Pittsfield, MA · On-site

$16.05 - $19.26/hr

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... creating shared value. * Process cash register transactions, giving back change and refunds.

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Shared Services Associate information

See Pittsfield, MA salary details

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How much do shared services associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for shared services associate in Pittsfield, MA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $23.08 per hour, depending on experience, location, and employer.

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What are popular job titles related to Shared Services Associate jobs in Pittsfield, MA?

For Shared Services Associate jobs in Pittsfield, MA, the most frequently searched job titles are:

What cities near Pittsfield, MA are hiring for Shared Services Associate jobs?

Cities near Pittsfield, MA with the most Shared Services Associate job openings:

Infographic showing various Shared Services Associate job openings in Pittsfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,134 per year, or $22.2 per hour.

HR Shared Services Representative I

Berkshire Health Systems

Pittsfield, MA • On-site

Other

Posted 18 days ago


Berkshire Health Systems rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz


Job description

HR Shared Services Representative I

The HR Shared Services Representative I, within the HR Shared Services Team, responds to employee and manager inquiries for HR related matters, provides support for employee self-service tools, and provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while delivering exceptional customer service. This position provides day to day administrative support to the HR Business Partners. Works closely with other internal stakeholders and outside vendor contacts.

Position Qualifications (Minimum Qualifications Are Required Unless Stated Otherwise.)

Experience:

  • Two years office experience in fast-paced setting, including independent decision-making, critical thinking, high level of customer service and attention to detail, required.
  • Human Resources experience preferred.
  • Experience using an automated Human Resource Information System (HRIS) is strongly preferred.

Education and Training:

  • Associate degree in Business or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required. Bachelor's degree preferred.

License, Certification & Registration:

  • Certification in CCP, CEBS, SHRM or HRCI, Project Management or Six Sigma, preferred

Other Requirements:

  • Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs
  • Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail
  • Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
  • Excellent organizational skills and initiative to improve processes
  • High integrity, sound judgement, and discretion regarding the handling of confidential and/or sensitive information
  • Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences
  • Flexibility to handle changing work demands
  • Maintain flexibility and a positive attitude toward innovation and change
  • Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions.
  • Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio – with a willingness to learn and master other software programs as needed
  • Administrative skills: Answer telephones, compile statistics, interview others, maintain filing system, maintain logs.

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