Shared Services Associate Jobs in Indiana (NOW HIRING)

Reports to the Director of Imaging Services. Manages staff providing patient care services and assist with managing the overall operations of the department. Contributes to the development/revision of policies, procedures, protocols and standards of care. Serves as a representative of the department and acts as a liaison with other departments.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Manages the daily activities of department staff to ensure high quality, efficient patient care by:

• Maintaining clinical skills and providing direct patient care as staffing patterns demand. Working with staff to develop interpersonal and conflict resolution skills.
• Serves as a resource and role model for Imaging Services staff.
• Assisting with service recovery, resolving customer concerns, conducting investigations and intervening when immediate attention is needed and reporting results to the appropriate person.
• Leads and manages daily improvement initiatives to enhance operational efficiency, quality, and patient care outcomes.
• Coordinating staff work schedules, predicting short- and long-term staffing needs and adjusting staffing levels.
• Ensuring the availability of equipment, supplies or other resources required for patient care.

Assists the Director with managing the overall operations of the department by:

• Participating in interviewing and the selection of new staff.
• Conducts performance evaluations, provides coaching, and administers disciplinary actions in accordance with organizational policies
• Coordinating Quality Improvement/Quality Assurance activities.
• Providing input into the formation of capital and operating budgets; also assisting with the implementation of cost-efficient programs.
• Conducting product analysis and pursuing cost saving initiatives.
• Assisting with the development, implementation and evaluation of departmental goals, policies, procedures or standards of care.
• Participating in hospital committees and activities assigned.
• Assists director in preparing for department meetings as directed.
• Assisting in approving payroll on a bi-weekly basis.
• Interprets, enforces, and supports policies, procedures, protocols, and collective bargaining agreement provisions.
• Ensuring that the accreditation standards established by various regulatory bodies (i.e., Joint Commission, State Board of Health, Nuclear Regulatory Commission, etc.) are maintained.
• Assumes responsibilities as acting Director in director's absence.
• Effectively rounding to maintain accessibility and visibility to department associates.
• Assigned modality coordinators report directly to the manager, who is responsible for their oversight, performance management, and development.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Accumulating required continuing education credits to remain in good standing by the appropriate certification bodies.
• Attending in-services, department meetings, participating in continuing education and attending conferences as approved.
• Maintaining professional affiliations as appropriate.
• Continually reviewing professional literature and attending seminars, conferences, and workshops to be familiar with changes and innovations in assigned areas of responsibility.
• Meeting with technical and service associates on a regular basis to address their questions and concerns.
• Work in one of the departments as an imaging tech at least once per month and in patient registration at least every other month.
• Completing other job-related duties and projects as assigned.
• Completing other job-related duties and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains current licensure, certifications, and registrations in accordance with regulatory and organizational requirements.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a bachelor’s degree. American Registry of Radiologic Technologists (ARRT) registration is required. Indiana Radiologic Technologist license required. Registered as a Technologist (RT) by the American Registry of Radiologic Technologists (ARRT), or Certified Nuclear Medicine Technologist (CNMT), or Registered Diagnostic Medical Sonographer (RDMS) is required.  A minimum of three years of radiology experience in an acute care setting including one year of experience in a leadership role is required.

Knowledge & Skills

• Requires in-depth knowledge of radiology practices, equipment, policies, procedures and techniques utilized within the department.
• Demonstrates solid management skills needed to provide effective direction and manage the effective utilization of resources; also requires the ability to promote teamwork.
• Requires the interpersonal and communication skills necessary to build and maintain effective working relationships and interact in a highly effective manner with all levels of staff. Also requires the ability to disseminate information in a clear and concise manner.
• Demonstrates excellent planning and organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.
• Demonstrate proficiency with modern digital tools and systems, including email, document creation and collaboration platforms, data management applications, and other business software.
• Requires a strong customer service orientation.

Working Conditions

• Works in a patient care environment require physical exertion, frequent changes in job demands, certain undesirable patient care activities and possible exposure to biohazards.
•  Requires flexibility in scheduling to support the department’s 24/7 operations.
• Regular travel between assigned job sites is required.

Physical Demands

• Requires the physical ability and stamina (i.e., to remain on feet and walk for long periods of time, ability to push wheelchairs and carts, to lift or pull patients or supplies, to provide CPR, etc.) to perform the essential functions of the position.