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Shared Service Manager Jobs in New York (NOW HIRING)

Gallagher

Client Service Manager

Manhattan, NY · On-site

$65K - $108K/yr

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... As a Client Service Manager II, you will play a key role in delivering exceptional service to our ...

Gallagher

Client Service Manager

Manhattan, NY · On-site

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... As a Client Service Manager II, you will play a key role in delivering exceptional service to our ...

Socket.dev

Financial Analyst

East Windsor, NJ · On-site

$60 - $66/hr

Support Shared service team in expenses re‑imbursements, on time payment to employees ... Prepares monthly MIS reports for internal management * Prepares quarterly and annual financial ...

New

Gallagher

Client Service Manager II

Rye Brook, NY · Hybrid

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of ...

Merck & Co.

Financial Analyst

East Windsor, NJ · On-site

$60 - $66/hr

Support shared service team in obtaining proper approvals, providing supporting documents, guiding ... Prepares monthly MIS reports for internal management * Prepares quarterly and annual financial ...

New

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Shared Service Manager information

See New York salary details

$36.1K

$76.5K

$129.6K

How much do shared service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for shared service manager in New York is $76,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a shared service manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

How does a shared service manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a shared service manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

How much does a shared service manager make?

A shared service manager's average salary varies by location and industry but typically ranges from $80,000 to $130,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are popular job titles related to Shared Service Manager jobs in New York?

For Shared Service Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Shared Service Manager jobs in New York look for?

The top searched job categories for Shared Service Manager jobs in New York are:

What cities in New York are hiring for Shared Service Manager jobs?

Cities in New York with the most Shared Service Manager job openings:

Shared Service Manager jobs near you

Director of HRIS & Shared Services

Hire Point Recruiting

Bridgewater, NJ • On-site

$225K - $275K/yr

Full-time

Posted 26 days ago

Key responsibilities

  • Lead the strategy, administration, optimization, and ongoing development of the organization's HRIS and related HR technology platforms.

  • Oversee employee lifecycle processes, including onboarding, employee changes, transfers, promotions, and terminations.

  • Lead, develop, and mentor HRIS and Shared Services team members and create a roadmap for HR technology and operational improvements.

Job description

Director of HRIS & Shared Services


Position Overview


The Director of HRIS & Shared Services will lead the organization’s HR technology, systems, data, and shared services functions. This individual will be responsible for optimizing HR processes, improving the employee experience, ensuring data integrity, and driving operational efficiency across the HR organization.

The Director will serve as a strategic partner to HR leadership and key business stakeholders while overseeing HRIS strategy, system enhancements, reporting and analytics, HR operations, and employee support services.


Key Responsibilities

HRIS & HR Technology

  • Lead the strategy, administration, optimization, and ongoing development of the organization’s HRIS and related HR technology platforms.
  • Partner with HR, IT, Finance, Payroll, and business leaders to identify opportunities to improve systems, processes, reporting, and automation.
  • Oversee system implementations, upgrades, integrations, testing, and enhancements.
  • Ensure HR systems are configured to support organizational growth, evolving business requirements, and HR programs.
  • Manage system integrations between HRIS, payroll, benefits, recruiting, performance management, learning, and other platforms.
  • Maintain strong HR data governance, security, accuracy, and integrity.
  • Develop and enhance HR dashboards, workforce analytics, and reporting capabilities to support business decision-making.
  • Manage relationships with HR technology vendors and external partners.


HR Shared Services & Operations

  • Lead the HR Shared Services function, creating a consistent and high-quality employee experience across HR processes and services.
  • Oversee employee lifecycle processes including onboarding, employee changes, transfers, promotions, terminations, and related HR transactions.
  • Establish service-level expectations, workflows, escalation procedures, and performance metrics for HR Shared Services.
  • Identify opportunities to streamline and automate manual HR processes.
  • Develop standardized processes, documentation, policies, and procedures across HR operations.
  • Partner closely with HR Business Partners, Talent Acquisition, Compensation, Benefits, Payroll, and other HR Centers of Excellence.
  • Ensure employee inquiries and HR transactions are handled accurately, efficiently, and within established service levels.
  • Monitor operational metrics and continuously improve the effectiveness of the Shared Services function.


Leadership & Strategy

  • Lead, develop, and mentor HRIS and Shared Services team members.
  • Create a roadmap for HR technology and operational improvements aligned with broader HR and business objectives.
  • Lead cross-functional HR transformation and process improvement initiatives.
  • Establish KPIs and reporting to measure HR operational effectiveness, service delivery, system adoption, and employee experience.
  • Serve as a subject matter expert and trusted advisor to senior HR leadership on HR technology and operational strategy.
  • Support organizational growth, acquisitions, integrations, and other business initiatives as needed.


Qualifications

  • Bachelor’s degree in Human Resources, Business, Information Systems, or a related field.
  • 10+ years of progressive experience across HRIS, HR Operations, Shared Services, or related HR functions.
  • 5+ years of leadership or people-management experience preferred.
  • Strong experience managing and optimizing enterprise HRIS platforms such as Workday, UKG, ADP, Oracle HCM, SAP SuccessFactors, or similar systems.
  • Experience leading HR technology implementations, integrations, upgrades, and process improvement initiatives.
  • Strong understanding of HR data, reporting, analytics, and data governance.
  • Experience building or managing an HR Shared Services or centralized HR Operations function.
  • Strong project management and change management capabilities.
  • Ability to partner effectively across HR, IT, Finance, Payroll, and senior leadership.
  • Strong analytical, problem-solving, communication, and leadership skills.
  • Demonstrated ability to improve processes, leverage technology, and create scalable HR operations within a growing organization.



Preferred Experience

  • Experience supporting a complex, multi-location, or global organization.
  • Experience with HR transformation or Shared Services implementation.
  • Experience integrating multiple HR technology platforms.
  • Exposure to mergers, acquisitions, organizational integrations, or significant company growth.
  • Experience developing HR analytics, dashboards, and workforce reporting.


$225,000 - $275,000 base plus bonus plus equity