Shared Service Manager Jobs in New York (NOW HIRING)

Company
Federal Reserve Bank of New York
When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system.
At the Bank, we work full-time onsite with our teams. We believe being physically together allows us to draw on our collective strengths, while recognizing that the ability to work flexibly from time to time remains important to achieving our mission.
Program Description:
The Sophomore Career Exploration Internship gives undergraduate sophomores the opportunity to gain valuable work experience at a unique institution. Through dynamic, project-based work assignments and professional development activities, students get:

• A cohort-based learning model with a strong sense of community

• Real-world experience that helps them build strong skills and knowledge in their area of interest

• The chance to contribute to meaningful work that makes an impact on the lives of all Americans

• Opportunities to meet, network with, and work alongside our mission-driven, curious colleagues-all of whom are happy to share their experiences and advice

• An experienced professional mentor to support them throughout the program

• Access to learning events with senior leaders from the New York Fed, giving them direct insight into the public service and financial services world

Sophomore interns work in one specific business area or function for ten weeks, and have access to opportunities for collaboration with other students and employees from around the Bank.
At the end of the program, students leave with strong skills, professional connections, and meaningful experiences that will support them in their long-term careers.
Our Unique Work:

• The Group Shared Services (GSS) Function of the Research and Statistics Group (RSG) provides long-term value and high-quality service for internal and external customers and stakeholders by managing key processes, communicating business information, managing computing infrastructure, publishing and promoting Bank research, supporting the collection of data series, and optimizing the use of technology and business tools.

How You'll Make an Impact as a Group Shared Service Intern (Sophomore)
Within GSS, we have three roles open on three separate teams:

• The Research Publishing team serves as the final gateway for written and visual communications for the Research and Statistics Group. The team handles the design and dissemination of economics thinking and policy work for the Bank through a variety of innovative digital experiences, in addition to the promotion of this work. You would assist in the creation of assets for the publication and promotion of the work of the Research economists. You would help to develop engaging visuals that solve diverse design challenges in social media marketing, UI/UX design, and multi-channel visual storytelling for an educated audience with an interest in financial topics.

• The Research and Statistics Product teams set Group technology strategy and ensure the delivery of critical technology solutions. As a summer product intern, you must have a demonstrated interest in product management, economics, public policy, mathematics or statistics, and a strong academic record. During your internship, you will utilize established methods and tools to perform moderately complex analyses of business issues, work alongside product team with clients and other resources to assess current capabilities, identify customer needs and assist in recommendation process improvements, and support the team by gathering, analyzing, and compiling information from end-users and stakeholders to ensure processes, software and/or applications meet business requirements. You may also participate in cross-functional team initiatives, process improvement and/or product support

• The Digitalization Center of Excellence (COE) advances strategic goals by integrating data analytics, process automation, and AI enablement activities and solutions across the Research & Statistics Group. We employ an engineering approach to build scalable, insight-driven tools that focus on optimize workflows and decision-making. Our recent work has focused heavily on AI enablement initiatives, including driving adoption of generative AI tools through forums and trainings, developing resources such as prompt libraries, and experimenting with agentic workflows that enhance operational efficiency. We partner across RSG to implement self-service technologies, manage change effectively, and build sustainable products and practices that align with long-term strategic objectives. You will be working on projects that combine your technical capabilities with your curiosity about emerging AI technologies.

The Unique Skill Sets We're Looking For:
All roles require

• Strong time management and organization skills.

• Ability to work in a team environment, where workflow is subject to changing priorities

• Excellent oral and written communication skills with the ability to synthesize information and explain it clearly.

• Strong interpersonal skills and the ability to interact with all levels of Bank management and staff.

• Interpersonal and collaboration skills, including the willingness and ability to foster working relationships with a range of stakeholders.

• Organized and resourceful, with the ability to work as part of a team and independently.

Skills unique to each role:
The Digital Design Support intern:

• Social Media: Create visuals, schedule, and monitor metrics for platforms like LinkedIn and X.

• UI/UX Design: Assist in designing and prototyping digital experiences for newyorkfed.org/research.

• Graphic Design: Produce high-quality digital assets, infographics, slide decks, and marketing materials that align with brand guidelines.

The Product Team intern:

• Must have a demonstrated interest in product management and be pursuing a degree or advanced certification in technology, management, economics, finance, or related field with a strong academic record.

• Interested in problem solving through technology or process improvement

• Strong project management skills, including organization, planning, and execution, analytical and problem-solving skills

• Demonstrated working knowledge of Microsoft Office Suite (e.g., Excel, Word and PowerPoint)

• Knowledge of PDLC and Agile methodology is a plus.

The Digitization Center of Excellence Intern:
Required:

• AI/GenAI Experience: Practical experience with prompt engineering, working with LLM-based tools (e.g., Claude, ChatGPT), and understanding of agentic AI workflows

• Technical Skills: Programming skills (Python preferred), experience with data manipulation, and comfort working with APIs or automation tools

• Analytical Mindset: Ability to translate business problems into technical solutions and think through scalable approaches

Preferred:

• Experience with workflow automation or RPA concepts

• Familiarity with data visualization tools (Tableau, PowerBI)

• Exposure to cloud platforms (AWS) or MLOps concepts

• Strong communication skills to support change management and user adoption efforts

To Apply: Please include an unofficial transcript. The application deadline is September 28th, 2026 (11:59 PM EST) *.This is a paid internship. Please note, summer housing is not provided. Expected graduation between Winter 2028 Spring 2029.
Other Things to Know:
Salary Range: Your regular wages for the 10 weeks will be paid on a semi-monthly basis and will be calculated based on an annual salary of $65,600
We believe in transparency at the New York Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you're stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.
This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of "protected individual" under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.
Our culture is deeply grounded in our Touchstone Behaviors. By working with us, you'll have the opportunity to develop and demonstrate your ability to Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership. These competencies shape our culture here at the Bank. They also provide a shared language for how we work together and achieve success, and set clear expectations for leading with impact at every stage of your career. Learn more.
Apply now if you're ready to join us in strengthening the U.S. economy together. Want to consider our other opportunities? Click here to see all our open roles.
The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.
We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we'll be glad to help. Please note, this email box is designed exclusively to assist job applicants with accommodation requests. All other inquires, including the status of applications, will not receive a response.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
Full Time / Part Time
Full time
Regular / Temporary
Temporary
Job Exempt (Yes / No)
No
Job Category
Internship Family Group
Work Shift
First (United States of America)
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