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Shared Service Manager Jobs in Massachusetts (NOW HIRING)

US Bank

Custody Client Service Manger

Boston, MA · On-site

$18 - $19.75/hr

We believe it takes all of us to bring our shared ambition to life, and each person is unique in ... Global Fund Custody Client Service Managers are viewed as trusted advisors and we work with our ...

Manulife

Client Service Manager, Retirement

Boston, MA · Hybrid

$61K - $103K/yr

Respond, within service standards, to all incoming inquiries from clients and advisors * Complete ... All information shared during the accommodation request process will be stored and used in a manner ...

Johnson and Johnson

Sr. Manager, Close/A2R

Raynham, MA · On-site

Preferred: * Experience with A2R transformation, shared services, or global accounting models ... Budget Management, Consulting, Execution Focus, Expense Controls, Financial Analysis, Financial ...

Deloitte

Manager, Supply Chain Operate

Boston, MA · On-site

Experience in supply chain transformation, shared services, managed services, or outsourced supply chain operations in a consulting or professional services environment * Experience transitioning ...

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All JobsShared Service JobsShared Service Manager JobsShared Service Manager Jobs in Massachusetts

Shared Service Manager information

See Massachusetts salary details

$36K

$76.4K

$129.4K

How much do shared service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for shared service manager in Massachusetts is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $87,900.00 per year, depending on experience, location, and employer.

What does a shared service manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

How does a shared service manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a shared service manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

How much does a shared service manager make?

A shared service manager's average salary varies by location and industry but typically ranges from $80,000 to $130,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are popular job titles related to Shared Service Manager jobs in Massachusetts?

For Shared Service Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Shared Service Manager jobs in Massachusetts look for?

The top searched job categories for Shared Service Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Shared Service Manager jobs?

Cities in Massachusetts with the most Shared Service Manager job openings:

Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

HR Shared Services Representative I

Berkshire Health Systems

Pittsfield, MA

$23.02/hr

Full-time

Re-posted 6 days ago

Berkshire Health Systems rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

  • DEFINITION/PRIMARY FUNCTION
    • The HR Shared Services Representative I, within the HR Shared Services Team, responds to employee and manager inquiries for HR related matters, provides support for employee self-service tools, and provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while delivering exceptional customer service. This position provides day to day administrative support to the HR Business Partners. Works closely with other internal stakeholders and outside vendor contacts.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • Two years office experience in fast-paced setting, including independent decision-making, critical thinking, high level of customer service and attention to detail, required.
      • Human Resources experience preferred.
      • Experience using an automated Human Resource Information System (HRIS) is strongly preferred.
    • Education and Training:
      • Associate degree in Business or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required. Bachelor’s degree preferred.
    • License, Certification & Registration:
      • Certification in CCP, CEBS, SHRM or HRCI, Project Management or Six Sigma, preferred
    • Other Requirements:
      • Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs
      • Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail
      • Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
      • Excellent organizational skills and initiative to improve processes
      • High integrity, sound judgement, and discretion regarding the handling of confidential and/or sensitive information
      • Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences
      • Flexibility to handle changing work demands
      • Maintain flexibility and a positive attitude toward innovation and change
      • Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions.
      • Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio – with a willingness to learn and master other software programs as needed
      • Administrative skills: Answer telephones, compile statistics, interview others, maintain filing system, maintain logs.

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