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Shared Service Manager Jobs in Massachusetts (NOW HIRING)

Tjx

HR Shared Services Supervisor

Marlborough, MA · On-site

Job Summary: The Human Resources Service Center Supervisor leads the daily operations of an ... Assists the Department Manager in supervising and ensuring the accurate delivery and administration ...

Gallagher

Client Service Manager

Westborough, MA

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... The Branch Client Service Manager II directly contributes to key business outcomes such as client ...

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All JobsShared Service JobsShared Service Manager JobsShared Service Manager Jobs in Massachusetts

Shared Service Manager information

See Massachusetts salary details

$36K

$76.4K

$129.4K

How much do shared service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for shared service manager in Massachusetts is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $87,900.00 per year, depending on experience, location, and employer.

How does a shared service manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a shared service manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What does a shared service manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

What are popular job titles related to Shared Service Manager jobs in Massachusetts? For Shared Service Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Shared Service Manager jobs in Massachusetts look for? The top searched job categories for Shared Service Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Shared Service Manager jobs? Cities in Massachusetts with the most Shared Service Manager job openings:
Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Specialist Manufacturing Engineer - Shared Services Support

L3HHCM20

Wilmington, MA

$84K - $156K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 hours ago

Job description

Job Title: Specialist Manufacturing Engineer - Shared Services Support

Job Code: 41680

Job Location: Wilmington, MA

Job Schedule: 9/80

Job Description:

L3Harris Space & Mission Systems located in Wilmington, MA, is an industry leader in designing and producing space-based optical telescopes for satellites and delivering cutting-edge optical systems for commercial, military, and NASA missions. Our work shapes the future of space technology.

The Operations Organization is seeking a talented and creative Manufacturing Engineer to support the shared service group which includes the Machine Shop, Paint and Precision Cleaning operations, which has experienced significant revenue growth, more than doubling its revenue in recent years. This position is crucial for the successful scaling and transformation of our production processes in the shared services area to accommodate this rapid growth.

This role will play a vital part in the lifecycle of our key programs, contributing to various aspects of technical manufacturing leadership and will influence decision-making processes, contribute to continuous improvement initiatives, and enhance the overall efficiency and effectiveness of our manufacturing operations in shared services.

It will collaborate with cross-functional teams to develop and implement efficient production strategies, ensuring that all projects meet their deadlines with the highest quality standards. Additionally, responsibilities will include optimizing manufacturing workflows, identify process improvements, and provide technical guidance and support to ensure the seamless execution of production activities.

Essential Functions:

  • Provide technical guidance to the shared service team and ensure requests made to them are manufacturable.
  • Assess all requests for all the proper/correct data/information to complete the job. 
  • Ensure jobs can be completed here economically and safely. Work with programs to outsource when it cannot.  "Be the gatekeeper" for all work going to machine shop, precision cleaning, and paint.    
  • Estimate process timing inclusive of setup and teardown, provide to production planning.
  • Participate in all drawing reviews for any drawing requiring processing through machine shop, precision cleaning and painting for DFMA reasons.
  • Develop fixtures and tooling to support shared services activities.
  • Develop scalable processes from technical documentation and create manufacturing procedures and routers.
  • Propose, develop and lead process improvement and cost reduction projects, apply lean liberally to the shared service area.
  • Lead design changes by coordinating with design engineering to address technical, operational, and obsolescence issues.
  • Interface with and direct technicians and other operations personnel, back up the operations manager when out on vacation.
  • Work with program manufacturing engineers to optimize requests and educate improving first past yield for requests
  • Work with operations leadership to expand share services capability by insourcing new equipment and processes.

Qualifications:

  • Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
  • 1+ years of experience providing technical support to a machine shop, Paint and/or Clean Room operations.
  • Ability to obtain a secret or top-secret clearance.

Preferred Additional Skills:

  • Evidence of strong problem-solving capability, people skills, and the ability to conduct presentations for various internal/external customers.
  • Lean (Green Belt, Black Belt) certification.
  • CAD training (Solid Works/AutoCAD).
  • Knowledge of program and project management techniques and tools.
  • Familiarity with AS9100/ISO9001 industry standards.
  • Experience with DFMA.
  • Proven track record of solving complex engineering problems and implementing innovative solutions in a manufacturing environment.

In compliance with pay transparency requirements, the salary range for this role in Massachusetts is $84,000 - $156,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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