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Shared Service Manager Jobs in Massachusetts (NOW HIRING)

Gallagher

Client Service Manager

Westborough, MA · On-site

$63K - $106K/yr

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In ...

Tjx

HR Shared Services Supervisor

Marlborough, MA · On-site

Job Summary: The Human Resources Service Center Supervisor leads the daily operations of an ... Assists the Department Manager in supervising and ensuring the accurate delivery and administration ...

Gallagher

Client Service Manager

Westborough, MA · On-site

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In ...

Lowe's

Merchandising Service Manager

Worcester, MA · On-site

$25.20 - $28.25/hr

... shared across the district, region, and enterprise, as appropriate Lead team to merchandise our ... managers on large third party labor projects when needed Customer Service Provides SMART customer ...

Lowe's

Merchandising Service Manager

Worcester, MA · On-site

$25.20 - $28.25/hr

... shared across the district, region, and enterprise, as appropriate Lead team to merchandise our ... managers on large third party labor projects when needed Customer Service Provides SMART customer ...

Gallagher

Client Service Manager II

Lowell, MA · Remote

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In ...

Gallagher

Client Service Manager II

Reading, MA · On-site

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... The Branch Client Service Manager II directly contributes to key business outcomes such as client ...

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Showing results 21-40

All JobsShared Service JobsShared Service Manager JobsShared Service Manager Jobs in Massachusetts

Shared Service Manager information

See Massachusetts salary details

$36K

$76.4K

$129.4K

How much do shared service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for shared service manager in Massachusetts is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $87,900.00 per year, depending on experience, location, and employer.

What does a shared service manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

How does a shared service manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a shared service manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

How much does a shared service manager make?

A shared service manager's average salary varies by location and industry but typically ranges from $80,000 to $130,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are popular job titles related to Shared Service Manager jobs in Massachusetts?

For Shared Service Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Shared Service Manager jobs in Massachusetts look for?

The top searched job categories for Shared Service Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Shared Service Manager jobs?

Cities in Massachusetts with the most Shared Service Manager job openings:

Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Senior Manager, G&A Shared IT Services

New Directions, IT & Digital Talent Solutions

Cambridge, MA • On-site

Full-time

Re-posted 5 days ago

Job description

Senior Manager G&A Shared IT Services We are currently engaged with a client who is seeking a Senior Manager G&A Shared IT Services on a full time direct employee basis. In this role, the Senior Manager G&A Shared IT Services will:
  • Support IT for General and Administrative functions that include finance, compliance, regulatory, HR, and clinical trials organizations.
  • Drive short, intermediate, and long-term needs for data management and process efficiencies through defining processes and tools within the IT domain.
  • Act as the business analyst for shares services functions such as finance, HR, compliance/legal, and regulatory.
  • Lead shared IT services that include: SAP implementation, regulatory applications support, infrastructure, cyber-security, brownfield and greenfield start-up.
  • Lead the definition and implementation of a shared service model for a portfolio company with multiple operating companies.
  • Provide vendor selection and management for IT vendors delivering software or services.
  • Actively manage multiple projects and provide associated information to the PMO organization for integration into the master plan. The appropriate individual will have demonstrated experience in the following:
  • Supporting shared services organizations from within IT in a biotech, pharma and or clinic research organization.
  • Supporting department heads in various areas that might include finance, HR, compliance and regulatory.
  • Driving, delivering, and supporting initial SAP implementations.
  • Knowledge of IT infrastructure and cyber-security.
  • Knowledge of regulatory application support practices.
  • Brownfield / greenfield startup background in biotech, pharma and or clinical research organizations.
  • Knowledge of RPA (preferred).
Interview Now In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. About Us New Directions is an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development. Ranked as one of the Fastest Growing and Innovative Privately held companies for three years by the Providence Business News, our success and subsequent growth has been based on leveraging our clients' technology with talented people.