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Servicenow Configuration Manager Jobs (NOW HIRING)

US Bank

ServiceNow CMDB & ITOM Engineer

Chicago, IL

$55.75 - $76.50/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

US Bank

ServiceNow CMDB & ITOM Engineer

Minneapolis, MN

$56.25 - $77.50/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

Software Technology Inc

ServiceNow CMDB Analyst

The manager will continue to drive value of CMDB to the business. He/she will work with CI owners ... ServiceNow CMDB * Experience with CMDB Discovery including performing research to figure out why ...

US Bank

ServiceNow CMDB & ITOM Engineer

Atlanta, GA

$52 - $71.50/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

US Bank

ServiceNow CMDB & ITOM Engineer

Charlotte, NC

$52.75 - $72.50/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

US Bank

ServiceNow CMDB & ITOM Engineer

Gresham, OR

$57.25 - $78.75/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

US Bank

ServiceNow CMDB & ITOM Engineer

Earth City, MO

$51.25 - $70.50/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

DMI

Junior/ Mid-Level Configuration Manager

Atlanta, GA

$150K - $162K/yr

Working closely with infrastructure, application, asset management, and ServiceNow teams, you will help ensure configuration data remains accurate, compliant, and aligned with ITIL best practices.

US Bank

ServiceNow CMDB & ITOM Engineer

Cincinnati, OH

$51.75 - $71.25/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

Legend Biotech USA, Inc.

Role OverviewThe Sr. Manager ServiceNow CMDB & Asset Governance is a critical technical role responsible for the integrity, accuracy, and governance of the Configuration Management Database (CMDB) ...

US Bank

ServiceNow CMDB & ITOM Engineer

Englewood, CO

$53.25 - $73.25/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

DMI

Junior/ Mid-Level Configuration Manager

Atlanta, GA · On-site

$162K/yr

Working closely with infrastructure, application, asset management, and ServiceNow teams, you will help ensure configuration data remains accurate, compliant, and aligned with ITIL best practices.

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Servicenow Configuration Manager information

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$37.5K

$95.9K

$144.5K

How much do servicenow configuration manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for servicenow configuration manager in the United States is $95,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What does a ServiceNow Configuration Manager do?

A ServiceNow Configuration Manager is responsible for overseeing and maintaining the configuration management database (CMDB) within the ServiceNow platform. They ensure that all IT assets and configuration items are accurately tracked, updated, and aligned with organizational policies. Their duties include implementing best practices, managing data integrity, supporting audits, and coordinating with various teams to ensure smooth IT service management processes. This role is crucial for improving service delivery, reducing downtime, and supporting compliance requirements.

What are the key skills and qualifications needed to thrive as a ServiceNow Configuration Manager?

To thrive as a ServiceNow Configuration Manager, you need a strong understanding of IT service management (ITSM), configuration management principles, and hands-on experience with the ServiceNow platform, often backed by a relevant degree and ServiceNow certifications. Familiarity with tools like ServiceNow CMDB, ITIL frameworks, and scripting languages such as JavaScript is typically required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for collaborating with stakeholders and managing complex configurations. These skills ensure accurate system configurations, minimize downtime, and align IT services with business objectives.

What are some common challenges faced by a ServiceNow Configuration Manager when managing configuration items (CIs) across large organizations?

A ServiceNow Configuration Manager often encounters challenges such as ensuring data accuracy and consistency across thousands of configuration items (CIs), maintaining up-to-date CI records amidst frequent organizational changes, and establishing effective governance for configuration management processes. Collaboration with various IT and business units is necessary to gather and validate CI information, which can be complex in larger organizations. Additionally, balancing system customization requests with best practices and compliance standards is a critical aspect of the role.

What is the difference between Servicenow Configuration Manager vs Servicenow System Administrator?

AspectServicenow Configuration ManagerServicenow System Administrator
Primary RoleOversees ServiceNow configuration, workflows, and process automationMaintains and supports ServiceNow platform, manages user access, and performs system updates
CertificationsITIL, ServiceNow Certified Implementation SpecialistITIL, ServiceNow Certified System Administrator
Work EnvironmentFocuses on configuring and customizing ServiceNow modulesSupports daily platform operations and user support
Employer & Industry UsageUsed by organizations implementing ServiceNow for ITSMUsed by organizations maintaining ServiceNow platforms

While both roles work within the ServiceNow ecosystem, the Configuration Manager primarily focuses on customizing and configuring the platform to meet business needs, whereas the System Administrator handles ongoing platform support, maintenance, and user management. Understanding these differences helps organizations assign the right responsibilities to each role.

What cities are hiring for Servicenow Configuration Manager jobs?

Cities with the most Servicenow Configuration Manager job openings:

What states have the most Servicenow Configuration Manager jobs?

States with the most job openings for Servicenow Configuration Manager jobs include:

What are popular job titles related to Servicenow Configuration Manager jobs?

For Servicenow Configuration Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Configuration Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $95,935 per year, or $46.1 per hour.

Servicenow Configuration Management Database Analyst III

Cincinnati, OH • On-site

Western & Southern Financial Group
Finance and Insurance • 1 - 5K employees
Learn more about Western & Southern Financial Groupexternal

$52.75 - $72.50/hr

Full-time

Re-posted 16 days ago

Western & Southern Financial Group rating

9.0

Company rating: 9.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance

Job description

Overview
The ServiceNow CMDB Analyst III will be part of the Service Management Office (SMO) ServiceNow ITSM team providing technical leadership to mature Configuration Management Data Base (CMDB) on the ServiceNow platform. Responsible for design and implementation of CMDB solutions catering the needs of IT and business stakeholders across enterprise. Provides guidance on CMDB, Discovery, and Service Mapping best practices, new features, and integration procedures that will help address current challenges and enable new practices delivering value to the enterprise. Serves as CMDB consultant in working with ServiceNow Development, ITSM, ITAM, and other IT application teams providing research and solution support on CMDB integrations. Works with minimal supervision and is responsible for making an established range of decisions, while updating management on regular basis.
Responsibilities
What you will do
  • Serves as the Subject Matter Expert (SME) on ServiceNow CMDB design and development of processes for Discovery and Integrations.
  • Leads technical efforts in maintenance and execution of CMDB roadmap and maturity plan that is aligned with business goals and industry best practices.
  • Provides technical leadership in evaluating and implementing CMDB solutions and services required to meet the business needs of IT Service Management, IT Asset Management, Infrastructure, Information Security and Application teams.
  • Develops and manages the technical design and documentation of ServiceNow CMDB meeting current and future business needs of key stakeholders.
  • Develops and implements CMDB integrations with external sources of data such as SNOW, SCCM and other third-party tools.
  • Creates and maintains project plans for both strategic and operational initiatives and provide project status updates as needed.
  • Communicates effectively with both IT and business stakeholders to provide demos and technical workshops on CMDB solutions.
  • Designs and implements solutions that require ServiceNow and Java scripting for UI Policies, UI Actions, Business Rules, Workflows and Automation.
  • Provides technical leadership on advanced CMDB administration.
  • Leads CMDB development and projects functioning as an advisor and technical leader. Drives projects from inception through completion.
  • Contributes more than his/her own personal productivity to the business by continually stepping out of the boundaries. Sets challenging goals and aggressively pursues attainment of them.
  • Works with ServiceNow platform and Enterprise Architecture to implement Service Graph connectors to increase efficiency of IT Operations management.
  • Participates in Architecture Review Board (ARB) meetings to assess the new business applications.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • Qualifications
    • Bachelor's Degree In information systems, computer science or commensurate selection criteria experience. - Required
    • Demonstrated experience in CMDB Design, Discovery, Service Mapping and integrations. - Required
    • Proven experience in MID Server implementations and administration. - Required
    • Demonstrated significant experience in ServiceNow Administration and scripting. - Required
    • Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis with minimal supervision. - Required
    • Demonstrated experience working independently with minimal supervision. Experience must include identifying and resolving problems, where decision-making and initiative are demonstrated. - Required
    • Cite examples of self-motivation and experience working under limited supervision. - Required
    • Proven knowledge of ITIL process and framework and ability to identify project risks and gaps, developing creative and workable solutions to complex problems. -
    • Demonstrated excellent verbal and written communication skills and ability to convey information to stakeholders in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format, including elements of grammar, punctuation, diction and spelling proficiency that is appropriate to the intended audience. -
    • Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors in a clear, focused and concise manner (includes discussions, correspondence, reports, forms and bridge/conference calls). -
    • Demonstrated strong attention to detail with good organizational skills. Ability to continuously define problems, collect or interpret data, establish facts and draw valid conclusions. -
    • Demonstrated ability to work in a cross-functional team environment (business and information technology). -
    • Proven knowledge of the financial or insurance service industry is preferred. -
    • Proficiency and comprehension of the ServiceNow Common Service Data Model (CSDM). -
    • Proficiency in ServiceNow CMDB & Change Management processes in an enterprise environment. -
    • Proficiency in BigFix/SNOW/ServiceNow/SCCM Auto Discovery in an enterprise environment. -
    • Experience in ServiceNow configuration, integration or administration in an enterprise environment. -
    • Proficiency in Microsoft Office word processing, spreadsheet and database applications. -
    • ITIL 4 Certification. Upon Hire - Preferred
    • Micro Certification - Cofigure CMDB. Upon Hire - Preferred
    • Micro Certification - CMDB Health. Upon Hire - Preferred
    • Certified Discovery Implementation Specialist Upon Hire - Preferred

    Work Setting/Position Demands:
    • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
    • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
    • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
    • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
    • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
    • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
    • Extended hours required during peak workloads or special projects/events.

    Travel Requirements:
    • None

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